“I bought an electric scooter directly from the AOVOPRO website. With less than a year of use, the display came off, and the battery had a drastic drop in performance (delivering around 50% of the initial capacity). I contacted the customer service of the website and substantiated my claims with photos, videos, and screenshots from my scooter's app. The person responsible for my assistance - Olivia, who had been responding promptly, offered me a new display and battery, which I thought was a great solution. However, I decided to inquire about the battery replacement process. Olivia promptly sent me a video tutorial on how to perform the replacement. After watching the video, I realized that it required cutting and connecting wires on the scooter's battery. Considering that I lack electrical or mechanical repair skills, I found it very risky to attempt this task, as I could potentially end up damaging the scooter further, which, despite its issues, still functions. Faced with this, I proposed to Olivia that, instead of taking the risk of this repair, I would prefer to receive a voucher equivalent to the value of the offered parts: the new display and battery, in the form of a discount on the website for the purchase of a new scooter. This way, as a consumer, I would have an additional expense, BUT I would have the assurance of owning a fully functioning scooter. Following this proposal, the person responsible for my assistance simply STOPPED responding to me. I sent this email with my counterproposal on 26/10, and after several days without a response, I sent a new email on 30/10, still without a reply. It is absurd to leave a customer with a problem that has already been verified talking to themselves. If this solution was not possible, at the very least, it should have been communicated, and a dialogue should have been maintained to find a reasonable solution. I am completely dissatisfied, not only with the product, which has shown an extremely short lifespan - almost disposable - but also with the customer service that simply leaves a consumer without a response, even after acknowledging the existence of a problem that should be resolved.”
“Il monopattino è arrivato in tempi brevi, non deve essere assemblato, si presenta con ottimi materiali, la frenata è buona e la carica dura molto. ottimo rapporto qualità prezzo.”
“Very bad customer experience, as my scooter faced a E7 error ( motor issue) in 3 months of purchase, as I have mailing the customer service for months and i have not receive the motor. the customer support assistant have delayed saying that they are in holidays and motors are not available in stock, which is very disappointing and i am not able to use scooter. the warrant is not helping me.”
“Seems well built and quick, suspension works well and battery lasts quite a while. Had a problem with the controller but they are sending a replacement. Good price for the scooter.”
“Great scooter for a good price. Perfect for my daily commuting with plenty of good handling on bumpy roads and charge manages well. Has made travel alot more convenient.”
“Felice di aver fatto il salto di qualità , durata della batteria ottima , nonostante utilizzato in strade italiane e come sappiamo sono ridotte male. Ricarica veloce , ergonomico , leggero e facile da pulire. Insomma prodotto veramente eccezionale”
“It's a nice budget-friendly e-scooter for adults with better battery backup for daily travelling. It has Bluetooth connectivity and is easy to use with easy folding. Three different modes are available Slow, Eco and Sports and can run to a speed of 31km/hr and give a range of up to 30-35Km on a single charge.”
“This scooter is amazing it’s so fast and I have brought my son one too and he loves it it’s all weather and I wouldn’t be anywhere without it you should get one you won’t be disappointed”
