“I had bought the scooter last year in September for my son. Worked fine until the control boards failed. From that time onwards everything went wrong. The company keep sending me parts to fix but won’t want to fix it. Secondly when I said the bolts holding the handle to be opened to replace the board are stripped and when expressed to them they said to figure it out. Now I am not a mechanic and although it has 2 year warranty and it explicitly saysOur warranty policy lasts 2 years, the warranty will be fulfilled in the form of repair or free parts. Please contact us if your scooter have any problems. We will solve all problems in following steps:
1. Ship repair parts to you if the problem can be resolved by yourself. We will help you online.
2. Return to our repair center for complicated problems, we will cover the shipping cost if it is our responsibility. 3. If it is damaged during use, we will provide paid repair services.
so they won’t pay for the service and won’t replace the scooter as well. So I am now sitting with a scooter which doesn’t work and company who is not responding to our emails at all. Poor communication skills and a company which is not standing on their own warranty obviously not fair
I am not expecting this company to even respond but I am writing to let people know not to buy because of 2 year warranty
Thanks for reading
RJ Maryland”
“scooter. Out of 3 scooters I've tried from different brands, the ESMAX is my favorite given its performance and features for the price. It goes to 22mph as advertised, has wider tires than its competitors to make it more stable, tires are also sealed air filled so the ride is more comfortable, has front and rear suspension to eat up the road bumps, has good battery life, and it's build quality is noticeably more substantial than the other 2 I've tried. Will be recommending Aovopro to others!”
“Horrendous, horrendous customer service, I’ve been waiting for a new wheel/motor since June. I get short emails saying they will ‘urge the warehouse’ and nothing else and that’s if they even respond, it’s been over two months now. I even emailed the repair shop they use in the UK in desperation and the chap said all the parts were stuck in customs! These scooters are great when working but honestly think twice as if anything goes wrong I think you’re talking to an AI, not a real person. Awful”
“Aovopro scooters are one of the best scooters i have ever ride, It has great battery life and stability, i use for everyday commute, I did recommend to my friends too, now we have 6 scooters at home. i love aovopro scooters”
“WARNING ⚠️ ⚠️ ⚠️ ⚠️ TO ALL STAY AWAY FROM THIS COMPANY! THIS SCOOTERS WILL GET FAULTY AND WILL NOT HONOR YOUR WARRANTY.
ALL THE POSTIVE REVIEWS YOU GET PAID TO LEAVE 5 STAR.
READ THE NEGATIVE REVIEWS FOR THE TRUTH.
PLEASE 🙏 STAY AWAY. THEY JUST IGNORE YOU. HAPPY TO TAKE YOUR MONEY.
AWAYS OFFLINE BUT AS SOON AS YOU WANT TO BUY THEY ONLINE TO HELP”
“I bought the scooter back in April. I used it for 30 minutes one day. It was fun. The next time I went to take it out it would not work. I checked all connections and nothing seemed wrong. I contacted aovopro.
It was suggested that maybe the battery was broken. I was asked if they sent me a new battery would I be able to change it myself. I said I would try. This happened but the scooter still was not working.
It was suggested that maybe the starter was not working. If they sent me the part would I be able to change it myself. I said I would try. This I did. Scooter still not working. it was suggested that maybe the motor was not working. A motor was sent to me and I changed it. Scooter still not working.
I asked for a replacement scooter. I was told that it was more than 30 days and that I would need to send them the scooter for them to fix it.
Seeing as I had reported the problem within 30 days of purchase I thought I should receive a new scooter.
After many communications backwards and forwards I asked them to send me a postage label so that I could return the scooter. I have asked them five times for this and I still have not received it. We are now in August. I still don’t have a working scooter.
Very disappointed
Very bad customer service.”
