“This is my 3rd IPhone which are great phones big apple service and support has crashed through the floor.
If I could give Apple zero stars for support I would.
Apple made a big fuss about how they would replace battery's in iPhones for £25 after they were found to be deliberately slowing phones down with battery's over a year old in an effort to boost new phone sales.
I have visited Edinburgh Apple Store 3 times in 2018 the first in June when the guy checked my phone and said yes it qualified but told me to leave it until Oct Nov nearer the end date of December.
I returned in Oct and was to.d they were busy and could not fit me in.
I returned in November and surprise surprise was told they were busy and could not fit me in.
I tried their Storfront Apple Store in Dundee and surprise surprise they could not fit me in but after checking offeried me a 3.30pm appointment on Monday 26th ...which is clearly not possible for anyone working.
I feel this is a deliberate con by Apple who are doing everything they can to prevent replacing batteries at low cost.”
“This is a brilliant company. I have done many dealings with them. None were unsatisfactory. I will definitely do many deals with these guys. They are totally trustworthy.”
“Refused to refund the subscription price of an completely useless option within a “free” app called Adobe Scan. It promises to combine your single scans into one doc. I needed to send a client her request for a complete doc; hence, I subscribed to the service which cost $9.99 per month.
Guess how long I waited for the app to combine only 4 one page PDFs? Over three hours! I did everything I knew to remedy this as surely it would be corrected, right?
I uninstalled the app, reinstalled and tried over and over.... It was a bust. This was a joke a colossal waste. For the first time ever, I asked Apple for a refund. I wrote them regarding all of issues and honestly, told them that it was impossible for my complaint to be their first regarding this app subscription.
They refused and suggested that I was taking advantage of them. Yes, as if my simple request was a very big deal; I had no idea what these guys were talking about but it it is a great disappointment.
My advice: don’t use Adobe Scan, and definitely never subscribe to its useless promise to help. It is nothing but a colossal mistake.”
