“When my gmail disappeared from
My iPhone and iPad, I spent several frustrating hours with 2 online apple supporters and 1 in a jump store - 2 of whom said they couldn't help. I tried again and this time Ankita resolved my problem online in mins.... THANK YOU.”
“The protester from MidwestAudit is a registered child S.O. that comes to this Apple location all of the time. This protester has been seen filming Apple customer's kids at Apple properties from the Midwest suburos to Chicago, and at residential properties during private events. If you see this protester near this Apple location, do NOT call Naperville police! They will not save your child! They do not care. Drive to the next county over and report to any department that is not in Naperville!”
“Honestly I would have given 1 star rating if it wasn’t for the seniors management advisor Besart. He was the most helpful out of them all. The previous senior technician didn’t really care even though I had been trying to resolve my issue for the pass 13 days.
He even came in to work when he was ill to make sure he kept his promise in calling me. He called and kept me updated on the situation but even though it’s still on going he had made sure than Apple are trying to help resolve my issue.
He is the ONLY reason why I given a 5 star rating otherwise the stress and customer service was shocking and one of them was very rude and kept trying to cut me off and was very unprofessional as if I had no clue on what I was saying. When my Apple Pay was not working on my device after I had updated the new software.”
“So quick to help me back into my account when I should've updated my phone number when I had got the new number. Not waiting till I forgot my password and if course the code was sending to a phone number I no longer had. And the support staff was so on top of my issue that they were sending me emails reminding me that I only had a certain amount of time to change my info or it would expire ! So thank you so much you guys are wonderful 😊”
“While working security at the APPLE MAIN PLACE store in Naperville, I’ve observed APPLE SR. MANAGER, GARY LITTLE, treat certain customers unfairly. He falsely accused an elderly Indiann customer of stealing an Apple display watch, in an incident which took place between September-October 2024. Other Apple employees were witnesses to the false accusations. The customer threatened to make a complaint against him for the accusations. He told the customer and his family to leave the store after the customer threatened to make a complaint. He told me not to write an incident report about this incident
He ultimately defamed me to my employer, tortiously interfered with my employment contract, and caused both my employer and Apple, Inc. to violate Title VII of Civil Rights Act of 1964. I am in process of making a complaint to the NAACP, U.S. EEOC, Rainbow PUSH Coalition, and every source I find so they can do an internal investigation on GARY LITTLE, and so I can get back the income I lost from him causing me to be permanently removed from all of Apple, Inc.’s contracted sites, out of retaliation in a separate incident. I was trying to help a customer with information to apples customer support team so the customer could make a legal complaint against him since the customer did not think he was being treated fairly. I was a witness to the unfair treatments.”
