“I had an utterly dismal experience with Apple's customer service when my newly purchased AirTag turned out to be defective after just one day of use. The device malfunctioned, displaying a baffling "no battery" error despite being brand new. Upon contacting Apple for a warranty replacement, I was flabbergasted to learn that they demanded a $40 hold for over a week just to initiate the process.
This demand for payment felt like a slap in the face, considering I had already invested in the faulty AirTag the previous day. To add insult to injury, the manager, Chris, displayed a shocking lack of empathy and professionalism. Instead of offering a solution, he callously transferred me around, wasting my time and patience.
After being tossed between representatives, the final verdict was even more infuriating - they outright refused to address the issue without extracting more money from me. Chris callously asserted that he wouldn't override anything, leaving me with a defective product and a sour taste in my mouth. Apple's abysmal customer service has not only cost me money but also shattered any trust I had in their brand. Avoid at all costs.”
“My name is Edna, from the future. I live in 2078. I came back and I had an allergic reaction to the phone parts. I could not breathe for 36 hours. I had high explosive farts. Ouchie! Please refund.”
“My phone dropped. The screen was affected which up till now is fine and i was willing to pay for a new screen. what happened next was really unacceptable from a company like apple. The screen started typing on its own, which made it enter my passcode wrong so many times and without me even opening it. or trying to enter my password, i even tried to shut it down but couldnt coz the swipe wasnt working and siri wouldnt shut it down completely only bring me to the swipe option. My phone then became permenantly locked. so even if i change the screen i was no longer going to be asked for a passcode to enter. the only way to fix the issue was to recover my phone and lose all my data that is not backed up. I dont believe that this being a security issue like apple claims is convincing me. if i approve its my phone, and that i actually do know the passcode, apple should be able to retrieve it to atleast asking for my passcode again. i heard from a very popular repair guy that this is a very commong problem. and still apple is not doing anything about it. HUUUUUUUUGE Failure”
“Customer service at the Apple stores is the worst! The employees could use training in customer service and urgency. It is time to move on from Apple. Not the company it was when Steve Jobs was leading the company.”
“Terrible Experience with Apple: Scam Artists!
I am utterly disgusted with the abysmal service and blatant thievery perpetrated by Apple. Recently, they siphoned £68.99 from my account without any semblance of justification. When I reached out to demand a refund for this unauthorized charge, their customer service representatives were as useful as a chocolate teapot. They adamantly refused to provide a refund, leaving me out of pocket for a product or service I never even purchased.
But this incident isn't isolated; it's merely the straw that broke the camel's back. I've been hemorrhaging money to Apple for far too long. Their ecosystem is designed to bleed customers dry at every turn. Want to download an app? Pay up. Want to use basic features? Pay up. It's like living in a dystopian nightmare where every digital convenience comes at an exorbitant price.
Enough is enough. I've canceled all payments to Apple and have sworn off their products for good. I'm making the switch to Samsung, where I hope to find a modicum of integrity and respect for their customers. At least with Samsung, I won't constantly feel like I'm being scammed.
In conclusion, steer clear of Apple unless you enjoy being fleeced and treated like a disposable cash cow. Save your hard-earned money and invest in a company that values its customers more than its bottom line. Apple, you've lost a customer for life. Shame on you.”
“I was charge for a movie I never order on my Apple TV and these people are telling me I’m not eligible for a refund which is ridiculous since I don’t even use the Apple TV on my Apple TV device”
“Ive always had literally anything else but an apple phone and their shotty operating system until I got an Iphone from my work. I regret taking it immensely and I don't even pay the bill or the tab. Garbage phones that are designed more to scam you out of money than they are for the customer. Don't waste your time and money, just buy anything else.”
“Airplay is a farce, unable to connect two iphones next to each other for air drop. This has been a on an off issue for weeks trying to upload videos from our tour from a non sim device to my personal phone.....over and over again it would "vibrate" seemingly to alert my personal phone that the phone next to it was trying to share, but there's no menu or no way to accept the transfer. I have about 8 hours of video to be shared over 3 days of tour dates......once in a while i would be able to see the request to share, but was unable to open any dialogue to accept or decline. SO FRUSTRATING, after going from android to apple about 8 years ago i'm moving our commercial and personal account back to android. Apple is garbage, and their customer support is worse. Thank GOD for open source so we can actually correct the bugs instead of passing the buck to the next poor soul on the apple chain of customer "support"”
“Apple sells overpriced iphone apps that become faulty and disappear from their store. They then replace those old unusable apps by different ones with a very similar name, to push customers towards buying the same service multiple times. They play real dirty! Worth starting to look into Samsung or Google straight-away. I bought a super expensive German dictionary for £26.99. All of a sudden it simply stopped to work, vanished from the app store, so it can't be used, downloaded or updated anymore. Apple refused me any refund or compensation. Oh look, what a coincidence: there is actually now a different app dictionary on the Apple Store with the same logo, nearly the same name, with the exact same functions for only £17.99! So, surprise, surprise, I have no other choice but to buy it, uh? And in a few years, when this new app will stop to work to be replaced by another fairly similar one, I'll need to buy it again. And again. And again. A blatant scam method to charge customers £65, £80, £100 and so on, if they need to keep using the same service and fuctions over the years. Simply revolting!”
“The new iPhone 15 is nothing different from the 14 it only has type-c charging port nothing else, only the price is sky high like every time. Awful experience !”
“Apple sucks. I have Blink Cams all around outdoors and since the 17.1 update they stopped notifying me when the cams are triggered. I get a very low water drop in the bucket noise. I updated my phone this morning to 17.1.2 and the morons still have the same little noise. Don’t waste your money. Blink cams were good till Apple screwed around. Good news is you can fade music per Apple. Idiots.”
“I bought a custom-made laptop from Apple, which means I paid extra money to add more features, and I was very satisfied with it until I purchased the new iPhone 15, again the most expensive model. The new iPhone comes with a USB-C cable, and when I tried it for the first time with my laptop, it didn't work. I never, or hardly ever, use USB-C, which means the problem must have been there from the beginning, indicating a manufacturing issue. However, Apple wants me to pay for the repair, which I believe is absolutely wrong. I haven't done anything wrong to cause this issue; in fact, I never used that port, so why should I pay for a manufacturing problem?
I am very dissatisfied with the customer service I received from Apple this time.”
“I have followed instruction forMacBook Pro when I forgot my password and it caused the Activate Lock. I’ve been without use of my laptop for 30 days. Every support gave information that the others gave differently. Now I’m still going thru these awful waiting periods and still can’t get access to my laptop . I will never recommend an Apple Mac laptop product that’s so dependent on the manufacturer to respond for its use. I’m going back to the PCs!”
“I've use apple products for a very long time, my opinion is a great product and I have never encounter a problem until end of lost month when I lost my iPhone 14 pro while on vacation. I called apple support as soon as I was able to, the first rep was nice however she was suppose to assist me to put my phone on lost but did not. I had no access to my Apple ID for about a week. When I get back to the US and go to apple to get guidance on how to submit a claim through apple care as I was having trouble doing it my self. I was told they couldn't help and call apple support. I did and spoke to another rep who was not able to assist, listen and horrible customer service, she then transferred me to a lead rep by name of Michelle (if this is even her name)this rep took call already with the attitude of ''What I can't do for you'', did not even look into my account, listened or event tried to pretend she understood my frustration of why I was not able to submit claim for lost phone. Rep stated there was nothing I could do as my lost phone was not able to be seen on my Find my phone there for I couldn't submit claim. I tried to tell her the phone was still visible on my apple ID but the just plain refused and ended call without my consent, her words were there is nothing I can do for you there for I will end all with or without your consent. This is the first time I have used the apple care coverage on any of my products, the first time I loose a phone and the experience was horrifying. I submitted a complaint through The BBB but so far no reply from Apple Inc.”
“I tried to replace my broken 2 year old apple macbook air Thursday at the U-village store. They promised to transfer the data to the new one I bought
by Saturday. By 4pm I had not been notified of the readiness of this job so I tried to call. After 5 transfers and 25 minutes of holding I was told they had tried 3 times to do it and failed. I asked if perhaps a more experienced person could try the last time and the clerk Feliciano said I had insulted her and was turning me over to her supervisor. This reaction helped me to understand why when I asked to whom I was speaking with, she initially declined to share a name. When I asked what the insult was used he said he did not have to repeat that-read -he did not know- but it was still my fault. He also said their facility did not have the equipment required to make the transfer if it failed again”
“I wish I could give Nanuet Apple Store zero stars but I have to give at least one. I was too early to my appointment so I was not permitted in the store, I needed to leave for 10 mins. Also they want me to backup my phone for a screen replacement? Why? There is no reason for my phone to be plugged in to anything. Absolute last time I buy an apple product. The company’s customer service has become nonexistent at the stores. Just dumb rude people reading off a script. Shocking how bad the company has gotten.”
