“Zeer slechte ervaring met Apple.
Mijn bestelling werd zogezegd geleverd aan een buurvrouw, maar ik heb het pakket zelf nooit ontvangen. Tijdens het politieonderzoek verklaarde de buurvrouw dat zij het pakket later aan een jonge man heeft meegegeven. Uiteindelijk ben ik dus mijn bestelling kwijtgeraakt zonder dat ik ooit iets ontvangen heb.
Wat mij het meest choqueert, is dat Apple perfect op de hoogte is van de situatie, van het politieonderzoek en van de officiële klacht, maar toch weigert verantwoordelijkheid te nemen of een oplossing te bieden.
In plaats van hun klant te helpen, sluiten ze gewoon hun intern onderzoek af en verwijzen ze mij door naar politie en justitie. Ondertussen blijf ik achter zonder product, zonder terugbetaling en zonder echte ondersteuning.
Voor een bedrijf dat zich voordoet als premium en klantgericht vind ik dit echt onaanvaardbaar. Wanneer er iets misloopt met de levering, zou Apple verantwoordelijkheid moeten nemen tegenover de klant in plaats van alles af te schuiven.
Heel teleurgesteld in hoe ik behandeld ben.”
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“Seeing wrong figures in my account really worried me. I wrote to Celineeloninc.org and explained everything in detail. They were kind and fixed it fast smoothly.”
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“I had a very disappointing experience with the customer service, particularly with a staff member named Pet. He was unprofessional and dismissive, especially regarding the issue I raised about the discoloration of my AirPods Max. Although he disassembled the device and found no evidence of spillage, he still insisted that the discoloration might have been caused by one. When I questioned this conclusion, he responded rudely and walked away.
Additionally, Apple Support had previously created a warranty exception case (20000104188509) for this issue before my in-store appointment. However, due to a system outage at the store, the staff could not locate the case in their system. Rather than acknowledging the technical issue, they insisted that no such exception existed and began to argue the point, which added unnecessary frustration to the situation.”
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They recovered my funds faster than expected, and their support team was always on standby when I had questions. Highly recommend!”
“I am not an Apple customer, but was charged by apple.com/bill for a subscription. After numerous phone calls and chats and being promised a refund, it never happened. Now I'm told the time to dispute has passed! It was their delays in taking care of it that caused the time to lapse. Horrible handling of an obvious fraud and they offered no explanation for their negligence in taking care of it. This confirms it, I will NEVER be an Apple customer.”
“A family member died suddenly and unexpectedly leaving behind an Iphone which was passed on to his parents. As you might imagine in this situation knowledge of who bought it and when is not always available. Apple support were hopeless, giving me misleading information, sending me off to Apple Head Office in Sydney only to be told by them that the phone support service are in charge of removing access codes from deceased phones. To the credit of the Apple Genius bar they tried to be helpful but the support crew who deferred to documents that were irrelevant to my situation refused to hand the case over to a supervisor. The matter is still yet to be resolved after the manager of the case did not ring at the agreed time to sort the matter out. Most of the issue was to do with poorly trained staff who were reluctant to hand the case over to a supervisor. Possibly they are concerned they will get a poor review. Well mission accomplished.”
“I have an Apple pro 14 and the charge port is looseI was informed that the part is not available and it will cost 860.00 to fix. Being an electronic engineer why would parts not be available when sold new, why is Apple not stocking parts for up to 7 years as CSR Dictates, and why aren’t people made aware that this is non repairable. Most definitely I will not be buying another Apple product until they are more transparent and make there extremely expensive products repairable”
“I do not have an apple phone. I ordered a Apple TV subscription that was free until April 12th and I'll be charged 9.99 month. I tried to go online and my acct got locked. Called support and couldn't help. So, basically there is NO way for me to cancel a small subscription! I'm stuck. This is horrible customer service.”
“I have been being charged by Apple for almost 5 years for AppleCare on a iPhone 11 after an hour of being on the phone with them they told me they couldn’t refund me my money because the phone wasn’t traded when I know they can tell when their phones are active and not active. It has been sitting in my closet since sept of 2020. I upgrade our phones every year and just bought their Apple Watch Ultra 2 and I’m on the verge of getting rid off all my Apple products and switching to Samsung. After all the money spent with Apple the past 10 years or so this a huge slap in the face if there was a way to give negative stars I would. Watch out for Apple and their sneaky ways of continuing to change you for products you don’t have or use.”
