“Apple you did it again. Just install your new version 17 and messed up my iPad battery. Not charging no more. When are going to stop screwing your customers that got you where you are now. Unbelievable.”
“I hate Apple’s business model. They dropped support for my iPad mini, a few years old, and my Apple TV gen 3. So now I’m forced to buy new devices even though they’re operating well. This is their business model and they ignore my complaints and requests for help with this matter”
“Last week I had to bring my Macbook Air in for repair, as the battery started playing up. I was able to make an appointment with a Genius bar over the phone (lady on the phone was helpful, hence the 1st star). When I got to the Apple store in London it was chaotic. It looked like there were 3 different queues going on, clearly people all desperate to get their devices fixed before the second lockdown. Not surprisingly, I queued up for a good 30 minutes. When I finally got in, the 'Genius' told me the battery had failed ''cause I leave it plugged in when it's not being used''. That was the only advice I got. I said I hardly do, but according to him that was it. The Macbook is just over 2 years old, with a cycle count at 46...? And the battery fails and it's my fault..?
I was trying to ask about consumer law as well but apparently batteries never fall under that.. So I had to fork out £129 to replace the battery. The only good thing was that they had it replaced within a few hours, hence the second star. Other than that, the 'Genius' guy offered hardly any advice, I felt like I wasn't really listened to and having been out of a job for nearly 6 months I really could have done with a bit more help, especially bearing in mind they make MILLIONS. Disappointing customer service for such a recognised brand. I have always had Windows laptops before and never had any issues! The first time I bought a Mac may well be my last.”
“Apple used to provide great products which were simple to use and fairly decent in price. Now, the company that once put customer satisfaction as the top priority, only thinks of profit, changing USB sockets, chargers, headphone jacks, etc. to only work for their own products. This means in order to use third party products (headphones) you have to buy extra products, meaning more pricey things to buy. That is not customer satisfaction, is it?”
“I ordered an iPhone case described as "Leather" from Apple at around £40. When I collected and took it home it was a standard plastic holder with perhaps the thinest skin of leather I have ever seen and no flap to cover the face of my iPhone. Got my money back but appalling description, absurd price and pretty much useless”
“Try and phone to book an appointment almost impossible and when you do get through customer care passes you on to another lengthy wait good products but is it worth the hassle.”
