ao.com Reviews

4.28 Rating 2,936 Reviews
B
Happiness Grade
Read ao.com Reviews

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock

ao.com have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A-

Price - Excellent

87.27%
Industry Average
Excellent from start to finish. Great customer service and price matched our products. Delivery service was excellent. Crew number HEYV193 very helpful and friendly. Thank you :-)
- Anonymous
Exemplary customer service to resolve issues and arrange residents / returns without any fuss. Competitively priced and fast delivery. You will not get the same level of customer service anywhere else!
- Mark Austin
com there was no second stop no need for it they have what you want at the right price.
- Mr k j McLean
A

Delivery - Fast

91.20%
Industry Average
Excellent service and delivery
- Anonymous
i ordered a Tumble dryer and 50-inch TV got both of them in 24-hours of ordering them the delivery men call to tell me they are 20 min away from delivering and the delivery men very helpful (HEYV 22)-Alan
- Mark - West Bank-Widnes
Great service from ordering to delivery. Was kept upto date by delivery people, ( HEYV181) who arrived in the specified time frame, Very professional l.
- L. Bond
F

Refunds - Difficult

33.33%
Industry Average
Bought a dishwasher which was faulty and have been told that they will not replace or refund the item so I will have to take it further. Do not use this company
- Anonymous
Ordered an undercounter freezer which was supposed to be delivered this Thursday. Our order has been cancelled today and the money refunded with no explanation whatsoever. When you try to get through to live chat nobody ever bothers to come on line. We had already removed an appliance for this freezer and would never entertain buying off this company again. Appalling customer service, or total lack of!!
- Nicola Joy Elliott
Disgraceful Company, just send you a email to say your order is cancelled. And they think this is ok , and you have to wait 3 to 5 days for a refund !!!!! Why should people have to wait for a refund, when it was your fault for over booking and not the customer.
- Stephen Wilson
93.14%
Industry Average
Excellent service and delivery
- Anonymous
Great service from ordering to delivery. Was kept upto date by delivery people, ( HEYV181) who arrived in the specified time frame, Very professional l.
- L. Bond
Great service, kept us informed & aware of their arrival time, would definitely recommend. Crew number HEYV 22 ALAN
- Anonymous