ao.com Reviews

“ Easy smooth transaction, best price too👍🏻 ”

“ I purchased an American fridge from ao.com recently and I have to say the service has been fantastic. We had to put back our delivery day quite a few times due to renovation work at our property. During this time the fridge reduced in price and they was happy to honour the reduction and refund us. On delivery day the delivery guys were so careful and helpful. Thank you so much AO, keep doing what you do as it’s amazing. ”

“ Great price and quick delivery with great contact ”

“ Orderd a Beko fridge freezer ordering online was easy kept informed all the way to delivery the delivery drivers were excellent and so helpful thank you all at A0 ”

“ Purchased a tumble dryer condenser from Boots on behalf of AO. Both very prompt at phone communication and lovely delivery personnel. Had to wait a month for another retailer to deliver and they never did, had to cancel and never regretted buying from AO/Boots instead! Delivery withing the same week. Very pleased! ”

“ Absolutely lovely, helpful and friendly delivery guys. They installed my cooker quickly, no fuss. My cat liked them too! ”

“ Very difficult return process for damaged items! First you have to email photos. Then you have to call customer service. Having waited 30min to get through, customer service told me that they will send me a form that I need to fill in, then I need to send it to the damage team and they would be in touch with further instructions! I am shocked with this long and convoluted process. While returns for unwanted items can be easily requested online, for damaged items they have this long and difficult process, which puts me off from ever ordering anything again from this web site! ”

“ ao what can i say total let down there delivery partners don't know how to use a sat nav ordered a air fryer to be delivered again by DPD first day it couldn't be delivered sent a photo of a door that was not mine returned the item to their depo i contacted ao straight away and was told it would come following day so had to cancel my plans to await delivery again it was delivered to a different address then to a key store i called ao again they couldn't understand but would look into it so they called me following day at 8-9 am and said they would pay a taxi for me to go and collect i said no as i am ill with lung and heart disease so i canceled the order said i want my money returned they said once the item is returned to them they would do that and that it could take upto a week or longer for the item to reach them then id have to wait 3-5 working days for monies to be returned they must hold a lot of money this way as it will be a revolving system ie returns and all the time only ones making on this is ao ie interest in their account for something that i never recieved never even seen the box or the driver why should i have to wait this length of tom to get funds back i've used ao for years even when my partner was alive but never again that i sware on they now ow me for calls from scotland to bolton which were not quick calls being put on hold for periods of time so when the bill comes in i shall be sending it to them the said i would get a £30 voucher to use if i spend over £60 that's a joke i will be speaking to my solicitor tomorrow about another matter but i will mention all this to him see what hes got to say ”

“ Been with ao.com years spent thousands tried to order ninja last night 3 times online ,it kept blocking me so rang today reordered said card not gone through,rang bank they said it’s ao end got back on ,they said I couldn’t order with them ,thought they were having joke ,after being passed around was told ,I couldn’t place order ,I said don’t know what u mean ,I said why ,she said not allowed to say ,I am 73 years I was almost crying,I said I don’t understand I’ve shopped with you for years, but I think last week I sent ninja back to them and refused to pay £25 returns as I didn’t now you had too no one told me that, girl said today look on line it tells you ,and I said I always phoned in my orders ,she said oh yes u do ,sorry we can’t put ur order through, I was so upset never been refused to place order with anyone,I asked to put in complaint she said I am complaints dept , so went to argos hour ago delivering today ,bye bye AO your loss not mine ,thought they were best seller going looking today ,glad I won’t be buying from them did me favour today ”

“ Great if everything is ok but if your product is faulty no help at all. They provide the manufacturers details and tell you to deal with them. I bought Google ear buds for a Christmas gift, they don't work and I have to pay for another set before Google America will replace then hope for a refund. Really put me off ever using them again. ”

“ If I could, I will leave rating as 0. The worst company to deal with, really unfriendly customer service team. Their driver broke the washing machine while brining it in , now I have no machine for another 3 days and there would not offer any compensation for this until the new deliery is complete and I have to call them again if I want any compensation, they would not automatically refund connection/disconnection charge as a good will. ”

“ IF YOU HAD A GAS APPLIANCE FITTED BY AO ao.com GET IT CHECKED NOW! I had 2 call emergency due 2 gas leak from their incompetent install! Scottish Gas condemned it immediately. @ao trying 2 brush it under the carpet offered us £189 refund for hob 🚫 PLEASE SHARE 🚫 AOL218158471 ”

“ Always good prices and quality products with good customer service ”

“ Really great service they delivered the fridge freezer and oven up 4 flights of stairs for me and installed the oven in done all the electrics they seemed to know what they were doing of and both were friendly will order other things off them in the near future ”

“ Excellent service. Easy to place order. Delivery on time on date required. Excellent delivery staff. Goods placed exactly where I wanted them. Will use again ”