Thank you for your feedback Colin, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Posted 4 years ago
Thank you for your feedback Colin. Customer satisfaction and providing a good quality service to all our customers is very important to us.
“I order these parts as a heating company and have recommended our customers order these auto changeover units ready for fitting - the quality of the regulators has become poor over the past year and the quality and service we have received has been extremely poor, ordered two autochanger over regulators through the calor appliances website - they are then processed by Hamilton Gas - one of the units has been used before and covered in scratches it would not hold the gas when fitted and had to then source a replacement locally to get our customer back up and running - I called on the day to advise of the situation and had to waste my time waiting for them to collect it
when it reached them they have then advised that we would have to wait 3 weeks to receive the money back
customer service non existent I was a loyal customer but will be going elsewhere and would not recommend anyone order from them as they really dont care”
Thank you for your feedback Gillian, it is very important to us. We are sorry to hear that your product developed a fault and can see from our records that we arranged a collection for the faulty item to come back to us. As explained by our Advisor, all faulty items are tested prior to a replacement or a refund being issued. We can confirm that we do not sell second-hand products, the scratches on the regulator would have already been present when we received the regulator directly from the manufacturer. We can see that a refund was processed 11 working days after we received and tested the regulator. We apologise for any inconvenience this has caused you.
“Order was a little longer than expected due to bank holiday and me not being able to find the next day delivery tick box which is my own fault but other than very good.”
“The BBQ arrived promptly and worked perfectly. The reason I bought it from the Calor website was because they could recommend the correct regulator and fittings which all worked out as needed.”
Thank you for your feedback, Jennifer. It is very important for us to ensure our customers are provided with the highest quality of service and products.
“Bought a couple of boiler rings and hoses. Purchasing is straightforward and Delivery was really quick! The quality of the rings is great - very solid. I use for outdoors cooking in very large pots and they remained stable throughout. The hoses stayed on firmly with no leaks. Definitely recommend this product.”
Thank you for your feedback. We aim to provide all our customers with good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“After searching for months, I finally did my purchase with Carol Appliance .
I am satisfied with my purchase , though just used it once but would say its durable and reliable .
The delivery was made on time and packaging of the product was satisfying .”
Thank you for your feedback Sadia. Customer satisfaction is paramount, and we are pleased that you are happy with your boiling ring and the service we provided.
Thank you for your feedback Jennie, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, Elaine, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
