Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“Had to send back as didn't work. You received it back over 5 days ago and heard nothing to say you received it and any info if it is getting repaired/ new one???”
Thank you for your feedback. It is very important to us.
The product has been returned and tested. A member of our customer service team will be in touch with you.
“Probably not fair to give a review!
Ordered online - they sent the wrong model (more expensive than I ordered) but I phoned to say it was wrong model!
They said put it outside and they’d arrange a collection - then once collected they’d send out the right one!
I had to phone 6 days later to say it’s still outside getting wet. They apologised and said they’d pick it up that day - so far (2days later) it’s still outside and I don’t have what I’ve ordered!!!!!!!”
Thank you for your feedback. It is very important to us.
We can see a member of our customer service team has been in contact with you and DPD to get this collection resolved ASAP.
We re very sorry for the time and inconvenience it has caused you.
“Really pleased to have dealt with this Company. I initially had some technical queries prior to purchase and these were answered clearly and promptly. Ordering was straightforward and delivery very quick. Extremely well packaged too”
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your 5 star rating! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Posted 1 year ago
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount.
“Dear sirs
The fire looks amazing and instant heat is brilliant, just one little problem, the ignition worked first couple of times but isn’t now , changed battery but still no look , lighting it with a lighter ! Any advice ?
Neil”
Thank you for your feedback. It is very important to us.
A member of our customer service team has contacted you with info to help resolve the ignition issue.
Thank you for your 5 star rating! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
“I ordered the wrong appliance, and when I called up they said twas to late to get it back even though it was only 1 day after. Looks like I'm stuck with the blue flame heater rather than the caylitic heater I wanted. My own fault, just to expensive to return and re order.”
Thank you for your feedback Adrian, it is very important to us. Once an order has been dispatched from us we are unable to recall the order back. If we are contacted prior to an order being dispatched an order can be changed with no issues. If you are not happy with your product you can of course return it back to us for an exchange or a refund within 30 days provided it has been unsued.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Excelent product, supplied well packed. Product was fully assembled complete with fittings and ready to go. All i had to do was fit a gas bottle. It is very quiet in operation and no smells. Gets to heat quickly. Perfect for what i need.”
Thank you for your 5 star rating! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
