“Aquablissdelivered exactly what I ordered and on the date they said they would. They are curtious & very helpful when placing your order. The delivery driver rang me 10 minutes before the estimated time of delivery to confirm I was there to take the order. He was extremely helpful, cheerful and obliging. I would definitely order goods from Aquabliss again, they gave first class service in all aspects of our transaction.”
“***STEER CLEAR***
If I could give lower than 1 star I would. The product we ordered was faulty. I was told jay the product hadn’t been stored correctly, even though it had been, according to the manufacturers advice. I phoned customer services and asked a sales advisor how to store the shower tray - flat she advised, as it had been stored. I recorded this conversation and sent it to the guy saying it was stored I correctly. He then said he agreed the item had been stor d correctly and I could arrange for postage of the 1600x900 shower tray. I explained that consumer rights act states I have to make a faulty product available for collection. They have now come back and said I need to send more photos of the faulty product, as the manufacturer (one of the biggest in the uk... so?) has never known this before... WTAF??? Aquabliss are a bunch of cowboys and I will NEVER consider ordering from them again.”
“Why didn't I read the reviews first? If I could give 0 stars I would...experienced pretty much the same standard of (non) service as the other customers on here...I've been waiting over a month for my goods, no communication and ridiculous excuses on the rare occasion we have. I'm still waiting for them to cancel the order and refund my money. Due to lack of contact, products and care I have reported to Trading Standards”
“OMG, I wish I had read these reviews. I am still waiting for my next day delivery.
I was told it did not arrive due to snow! Yea right, then they said they would call me back and didn't, now I can't even get through. I have had to send the plumber away, most discruntled and have no idea if or when it might turn up. (Waiting a week so far).”
“Didnt tell me my order which i paid for a 7 day delivery would not be arrive for 3 months later.
Took multiple phone calls to deal with. Avoid this company. They then said that nothing that was listed on their website was in stock. Utterly useless.”
“Wish I had read the previous complaints before ordering a bath for my customers .I ordered a l shape shower bath , when it turned up the bath panel was cracked I phoned and was told to send a pic which I did , I was then told the next day of I could stand back from the panel and take another , explaining that I had already left site and it was 25 miles away I was told they won't do anything until I take another pic . I traveled back to take further pic only to find that the actual panel doesn't actually for the bath properly , it's to big . I phoned emailed again and again and again never got a call back and was told the panel is correct and should sit under the bath by a few mm, which ok I can understand but the panel is to big and will sit out from the side of the bath by 15mm . Useless useless company my only hope lays with PayPal now don't not deal with you can get cheaper and better elsewhere trust me I fit bath rooms for a living. been informed by aquabliss 5 days ago that that bath panel they supplied is in fact incorrect but still have not had a new one delivered
Ps the delivery driver was the only good thing as they are nothing to do with aqubliss”
“Don't believe the 5 star reviews here, clearly written by the staff. This company are amateurs. Disgraceful customer services, rude, ignorant, blames the customer, shouts over the customer. Promises everything until they take your money. AVOID AVOID AVOID”
“Very friendly and helpful Customer Service.
Goods were delivered efficiently and everything was in perfect working order.
I must admit after I had ordered I read the awful reviews I was worried but our experience couldn't have been better and I would recommend them to anyone.”
“I have ordered a radiator next day delivery. 3 weeks later still nothing has been delivered. more than 5 calls, many emails later still nothing. we are just being told yes it will come tomorrow.....nothing. I find it extremely frustrated that they just say tomorrow but nothing happens. opening hours are so limited that it is hard to follow up when you are a full-time working person. avoid to order anything here.”
“I can only speak as I find! And I am placing the same review on similar sites.
Just purchased a new walk-in shower plus tray, fittings, super toughened glass, shower seat, a loo plus two illuminated anti-mist mirrors and a roll of under floor heating element with all the bits included.
This would have been a five star rating but for a slight problem with delivery delays. But my experience was of a charming team who helped sort it out. Everything is now here and unbroken. If my experience is anything to go by, then I'd allow a bit of extra time from order to delivery.
I initially only read the reviews on this company after I had ordered and paid for everything. So, I was then worried. But my experience has been very different, and in particular, thanks to their member of staff Susannah. Thank you.”
“DO NOT ORDER FROM THIS COMPANY !!!!!
Ordered shower screen for express delivery but took over a week to arrive! Must have been damaged in transit as when fitted it exploded and cut person to bits! Company did not even comment let alone help or do anything about it! Had to pay to return it and still no refund! Also the shower tray which hadn’t been used damaged as well and that cost us another £400 plus to replace!”
“Disgraceful, unprofessional company with a horrible customer service. Paid almost £40 for next day delivery. No disptach confirmation, no tracking number provided. Contacted the company and got nothing but lies. Was promised next day delivery and was disappointed again. This time it was item damaged in transit and apparently it was the last unit. Just lies and more lies. Called them around 5 times and was promised a call back within minutes and on every single occasion had to call back after waiting for hours.
In the end I cancelled the order and was promised immediate and full refund. Guess what, that did not happen as well. Luckily I paid via PayPal, so was able to open a case and got my money back.
Avoid like a plague. Companies like these should not be allowed to trade.”
“Do not buy from this company. Hassle from Day 1. Paid extra for delivery next day delivery and received 2 weeks later. Poor products, parts differed from instructions. They did everything to blame their issues on the customer. Absolute mess to deal with.”
“paid or express delivery (1-3 working days) and took over a week to arrive, ordered a radiator with two towel rails and valves. Neither the towel rails or valves arrived with radiator. Not been refunded for extra cost of express delivery yet.”
“AVOID AVOID AVOID if I could no stars I would, rude customer service. Ordered a shower screen only to find that a part was missing and without it the screen is unusable. After numerous ignored emails a few calls being promised delivery dates it still hasn't turned up, called again and said that we would be reporting it to paypal only to be told "fine do that, we will report you for fraud".”
