Aquabliss LTD Reviews

"We purchased the Reflex standing cloakroom vanity unit and less than 6 months since it was installed the unit has already started to split in various places. We called the customer service team who told us that the person who deals with these issues doesn\u2019t take calls or make outbound calls, so we must email them. We sent emails and the response was that it was our fault as we hadn\u2019t installed it correctly as we hadn\u2019t used silicone when setting the sink on top of the unit despite the instructions not mentioning this. The unit has split at the top, but also in two further places at the bottom of the door so I\u2019m not sure how silicone would have prevented this from happening, unless I was meant to paint the entire unit in silicone.\r\n\r\nThey are no longer responding to our emails, when you call they can't help and just take a message, but no one ever gets back to us. I would recommend you don\u2019t use them and spend a bit more money with a more reputable supplier."

"We purchased the Reflex standing cloakroom vanity unit and less than 6 months since it was installed the unit has already started to split in various places. We called the customer service team who told us that the person who deals with these issues doesn\u2019t take calls or make outbound calls, so we must email them. We sent emails and the response was that it was our fault as we hadn\u2019t installed it correctly as we hadn\u2019t used silicone when setting the sink on top of the unit despite the instructions not mentioning this. The unit has split at the top, but also in two further places at the bottom of the door so I\u2019m not sure how silicone would have prevented this from happening, unless I was meant to paint the entire unit in silicone.\r\n\r\nThey are no longer responding to our emails, when you call they can't help and just take a message, but no one ever gets back to us. I would recommend you don\u2019t use them and spend a bit more money with a more reputable supplier."

"The reason the shower tray was pudding was because it is out of plumb."

I don't normally do reviews but I'm so infuriated with this company I feel I have to advise you what they're really like. I ordered and paid for (on Wednesday) 1700 x 700 shower tray with the waste outlet at the centre of the short side, I've had additional money to get the tray delivered to me next day (Thursday) as I was on a tight deadline. I had a plumber lined up for the for that afternoon to to install the tray and the Tiler lined up for the following morning to carry out the ceramic tiles as we had to be finished on the Friday evening. They delivered the tray to me with the outlet on the centre of the long side which was no good to me. I call the company wants the train was delivered and they informed me that I need to take photographs of the tray to prove it was the wrong tray!!! Otherwise they could not deal with my issue. I explained the urgency of the problem and they didn't seem to care. I asked to speak to the managers or a director responsible and apparently they were all in meetings. I called back again two hours later and they told me they still hadn't managed to get through to the warehouse to see if the tray could be dispatched tonight. I asked (Ryan) to stay on hold to speak to the managers and apparently it could be hours before I can speak to the manager or a director as a role very busy with customers. He said if I wanted him to call the warehouse I would have to get off the phone as he needed to use it. I asked him was only one phone line in the building can you not use another one and he said no. He was both on helpful and obstructive. If I had to do it all over again I would definitely not use this company I would sooner use someone else and get a company that are customer focused. Their customer service is non-existent and the staff are very rude.

I don't normally do reviews but I'm so infuriated with this company I feel I have to advise you what they're really like. I ordered and paid for (on Wednesday) 1700 x 700 shower tray with the waste outlet at the centre of the short side, I've had additional money to get the tray delivered to me next day (Thursday) as I was on a tight deadline. I had a plumber lined up for the for that afternoon to to install the tray and the Tiler lined up for the following morning to carry out the ceramic tiles as we had to be finished on the Friday evening. They delivered the tray to me with the outlet on the centre of the long side which was no good to me. I call the company wants the train was delivered and they informed me that I need to take photographs of the tray to prove it was the wrong tray!!! Otherwise they could not deal with my issue. I explained the urgency of the problem and they didn't seem to care. I asked to speak to the managers or a director responsible and apparently they were all in meetings. I called back again two hours later and they told me they still hadn't managed to get through to the warehouse to see if the tray could be dispatched tonight. I asked (Ryan) to stay on hold to speak to the managers and apparently it could be hours before I can speak to the manager or a director as a role very busy with customers. He said if I wanted him to call the warehouse I would have to get off the phone as he needed to use it. I asked him was only one phone line in the building can you not use another one and he said no. He was both on helpful and obstructive. If I had to do it all over again I would definitely not use this company I would sooner use someone else and get a company that are customer focused. Their customer service is non-existent and the staff are very rude.