“Bought a car at the Wigan Branch within a few weeks of buying the car, we had to pay £598 for the camera at the front of the car, which they wouldn't cover under the warranty, we are 80 years old and they persuaded us to take extra warranty and servicing which we now regret. Rang Arnold Clarke who seemed sympathetic, and promised to ring us, never got the phone call and have had not heard from them since. But I've got plan B in action and think they'll regret not honouring the warranty, would never buy a car from them ever.”
“Unfortunately Arnold Clark didn't make me happy. I decided not to purchase a car from the MG dealership in Kirkcaldy. The customer service had been good however when I decided not to go ahead with the purchase the sales man told me he would cancel the order and hung up the phone.
It would have been a bit better if the conversation ended better. Clearly just out for the commission and zero interest in my reasons for not going ahead. Training in this area might be beneficial I think.”
“Bought a new car at Arnold Clark Liverpool, sale all went great. After service is awful. Within a few days I had a light on my dashboard which AA came out and sorted. 3 weeks later sensor on wheels went off, took me over 2 hours after being sent from one department to another before I actually got to the department I needed. Then I was told I had to drive my car on a 40 mile per hour road for 15 minutes & my car would automatically reset. This has happened twice now & the light is still on my car and hasn’t reset. Finally got an appointment to get it looked at in 3 weeks time, then I was told it may cost me £99 as it may not be under warranty!”
“Bought a car
Trusted Arnold Clarke’s pre delivery inspection
What a mistake
Too busy in workshop to investigate
Plus a £120 charge
All on a car with 20000 miles
And only owned 5 months and 500 miles
Faulty suspension and
Poor fuel economy
1979 trading standards act needs to be applied”
“Bought a car from Arnold Clark motorstore Inverness on Wednesday 25th September from Steven Murphy probably the best person I ever dealt with helpful understanding nothing was a problem. Thankyou Steven. What a credit to the company”
“Purchased a 15 months old car from Arnold Clark last july.. after 2 months the front o/s wing had come loose from one of the brackets, but no interest from salesperson at all.... but when the repair was done I was told the wing had previously been removed!!
I have recently had minor damage to rear boot hatch and local body shop noticed a hole drilled into bodywork where a "cheap" repair had previously been made to repair a dent and instead of removing the trim to access they had drilled a 10mm hole into the metal and "pushed" it out..!
I wonder what else is "hidden" in a supposedly low mileage car...
Do I have faith in Arnold Clark to be honest about repairs made before purchase - Not at all”
