Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.90

1.9 Rating 317 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“Told our order would arrive on Friday, never turned up. Have been trying to track our order since Wednesday but apparently they are 'unable to retrieve information about our package' even though it was despatched on Wednesday! Been trying to call the customer service now for an hour and they are apparently very busy, we don't even know who is delivering our package!”

Helpful Report

Posted 5 years ago

“Just had our first ever home delivery, thank you Dave, no problems at all. Sp10 3lg”

Helpful Report

Posted 5 years ago

“we going through bad times people out off work tin off beans £1.00 disgraceful name & shame”

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Posted 5 years ago

“Booked a delivery today between 6am and 8am driver said he couldn’t find me eventually got through to customer service 15 minutes to find out he cancelled my order they said it would go back to warehouse she never even offered to reschedule delivery will never use ASDA agin”

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Posted 5 years ago

“Dont use home delivery! Absolute joke. Ordered things and some didnt show up then I was told I hadn't ordered them! On my original invoice I had paid for them and ordered them. Wasnt my fault that they disappeared after adding something else to my order next day. Total waste of time. You'll have to go to a shop anyways and pick up items missing so no point ordering online. Never had this issue with Tesco!”

Helpful Report

Posted 5 years ago

“Oh that star us coz there's no -2 stars,not coz is deserved. Worst quality products, double - triple priced compare to anywhere else. Tragic”

Helpful Report

Posted 5 years ago

“ever… Worst customer service I have ever experienced. I purchased a delivery pass last year, everything was fine up until now...in the new year they have changed their delivery slot times meaning I can no longer get my groceries delivered when I am at home. Phoned customer service (if you can call them that) to be told a pack of lies and they cannot do anything to help me. This means my delivery pass, which I paid for is not of any use. Asked to speak to their manager, so they put me through to my local store manager (why I do not know as it is not a store decision) she then put the phone down on me after asking me to hold. I am really disappointed, I work in customer service myself and if I acted I the way they have I would not have a job.”

Helpful Report

Posted 5 years ago

“Purchase 2 pairs of jegging there were like cardboard really uncomfortable to wear. Not like the previous pairs I ordered they were soft and comfortable. They was worth every penny.”

Helpful Report

Posted 5 years ago

“I buy a lot of clothing and foot wear from Asda at the Arnison centre. I have been buying some ladies boots from you and in November 2019 I went into my store and found they had very little choice so I had to go online and use click and collect. I normally wear a size 6 in shoes and boots , however I had to order a size 6.5 in my last pair . They fit perfectly . Because my local store continued to have no choice in boots I ordered 2 different styles of boots in size 6 and 6.5 . Cost £100.00. When I came to try them on the black boots in size 6 were too big . The khaki ones were so narrow. I have bought lots of boots and shoes from you and normally 6 fits lovely. The problem is I having to pay for items just to get the right fit. Your sizes vary so much. Also I have bought cargo trousers from you for years now and I have bought two pairs of the same trousers only to find one pair fits and the other one too tight . Do not know what's going with your sizes”

Helpful Report

Posted 5 years ago

“When unpacking the product, my boyfriend cut his finger into a blade that was not securely wrapped. I both a blender Russell Hobbs 3 in 1.”

Helpful Report

Posted 5 years ago

“I would not even give 1 star if I could. Worse service I have ever experienced, ordered my 4 items around beginning of December to make sure it was delivered for Christmas, paid for names day delivery, items came but damaged so I have refused to accept it and I have contacted George to arrange a new delivery which supposed to be in the next 2 days the items never came I did not get any information I had to call them again, and I was told the items were not longer in stock and I will get a refund! I have only received part of refund and I have checked the website and all things that I wanted were still in stock!!! I will never recommend this to anybody, so not order from George online at all better go to the shop. Wasted my time and money.”

Helpful Report

Posted 5 years ago

“Salter Glass Kettle Iridescent EK2841IR — returned this product the next day. The item failed to switch off when water was boiling and caused my wife the burn her hand (not seriously )trying to switch it off, she had to pull the plug out to turn off, Also the coloured red lights stopped working at the front area only, the blue lights were ok. The kettle had only been used 5 times including twice when cleaning it for first use.”

Helpful Report

Posted 5 years ago

“Salter Glass Kettle Iridescent EK2841IR — We bought this product because my cousin has one and is very happy with it. We returned ours the following day because the red lights when it is on the stand stopped working at the the front of the product. The blue lights were ok. More inportant than that after using it no more that 5 times (including twice to clean it at first start up) it failed to switch off when boiling, this caused my wife to burn her hand with the steam when trying to turn it off she pulled the plug out in the end.”

Helpful Report

Posted 5 years ago

“Received a delivery with a number of substitutes. Please be aware the driver does not mentioned these when delivered. Check your email, as it is up to you to find the substitutes and give them to the driver to return. I have ended up with quite expensive items I can not use!”

Helpful Report

Posted 5 years ago

“ASDA has Free delivery to my local store, so I could collect at a time to suit me, rather than wait at home for a delivery, Hermes, who delivered for Sports Direct , couldn't find my delivery address for 5 days, so I paid a premium for a delivery that didn't happen. ( and this is the second time I've had delivery issues from Sports Direct) On the only time in my last 15 ASDA orders there was a problem with my delivery, I received a prompt apology with a small token voucher. Yes, the £2 voucher was nice, but far more importantly was their apology, and timely resolution. 4 months after my 1st problem with SD/Hermes, I've not even had an apology.”

Helpful Report

Posted 5 years ago

“Ordered Lego for a present on 25th November was informed delivery would be by 11th dec got an e mail saying my item was dispatched and would arrive on the 11th got a second e mail on 11th to say they had refunded my money they had for more than 2 weeks, no explanation as to why after being told my item would be here. Disgusting way to do business and customer service explained it by saying it wasn’t in stock when I ordered but was on back order. Will never use them again”

Helpful Report

Posted 5 years ago

“Anyone order some boy's pyjamas and not been able to pick them up from the store at Sinfin?? That's because they were in our parcel! I called today to see what to do and was instructed to bring them back in. I don't expect a medal for being honest but a sorry for the mix-up, thank you for calling the store and could you possibly bring them in would have been nice. Really really rubbish customer service. I will put myself out for your mistake so that little boy gets his pyjamas but come on, Asda, sort out your customer service. Not good enough.”

Helpful Report

Posted 5 years ago

“I ordered two pairs of child’s waterproofs and two sets of wellies for next day delivery. 9 days later and Asda still haven’t even sent them to DPD to be delivered, after chasing no answers can be given!”

Helpful Report

Posted 5 years ago

“Ordered a Christmas tree and decorations and was advised the order would be split into two separate deliveries, the decorations and the tree. The decorations arrived via Yodel last Tuesday and I was advised the tree should be delivered by the 22nd November. It did not arrive I checked all my texts and E-mails and a text from My Hermes telling me the tree had been delivered and left in an outbuilding, there was no photo on the tracking sheet of this outbuilding, that would be because my house is semi detached and their is no outbuilding, also my daughter was home all day on Wednesday 20th and no one knocked at the door. Asda have said they will speak to the Courier as they need to get someone to accept responsibility for the missing parcel before I can get a refund. It’s very frustrating, I have spoken to them 3 times now and on the first two occasions my calls were taken by call handlers who could barely speak English and they had strong foreign accents!”

Helpful Report

Posted 5 years ago

“Easy site to use, FREE delivery to my nearest store, regular tracking updates, and as soon as I made a FREE return because the item did not fit, I received an instant text acknowledging my return .”

Helpful Report

Posted 5 years ago

Asda George is rated 1.9 based on 317 reviews