Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.46

4.5 Rating 2,824 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 18th September 2025

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never received item”

Helpful Report

Posted 3 years ago

Hello Tim. Please accept our heartfelt apologies if your package was not delivered. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Every expectation met..”

Helpful Report

Posted 3 years ago

Hello Keith! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We noticed that you left a 1-star review vs a 5-star as your feedback indicates. We would love it if you would update your review! We hope to be able to serve you again!

Posted 3 years ago

“I received one box and in it was one panel from the 12 panel foldable fire pit I ordered. I called two days ago and have heard nothing since.”

Helpful Report

Posted 3 years ago

Hello Sondra, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on June 15, 2022. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Minor damage in shipping should have been an easy fix. Customer service responds through email, slowly, but no good solutions.”

Helpful Report

Posted 3 years ago

Hello Stephen, please accept our heartfelt apologies if the item you received arrived with minor damage. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and noticed that our product specialists sent you an email on June 10, 2022, offering a partial refund and a replacement, but we have yet to hear back. Please respond to or email us at info@titangreatoutdoors.com with the subject PBR Amyra if you require further assistance.

Posted 3 years ago

“I did not receive a spit rod in my order, but the plastic cover for the spit rod was in the box!!!”

Helpful Report

Posted 3 years ago

Hello Marcus, please accept our sincere apologies if your order was missing parts when it arrived. Your feedback will be used to enhance our shipping process by ensuring that our warehouse team properly inspects the item before shipping to confirm that all parts are present and correct. I checked your account and saw that the replacement order arrived on June 06, 2022. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require further assistance.

Posted 3 years ago

“Awful customer service...refused to help correct issue with defective 42" Hemisphere bowl that came with manufacturing defect. Refused to return or try to correct issue. Product looks nothing like in photos...came out of the box with huge goopy/crusty blobs of something (glue?) all over side and interior of it. Base was completely rusted and stained my patio within 1 day of setting it on it. I understand this is RAW metal but nothing in the description says it comes with giant crusty rust blotches all over it and that it will most surely stain our patio/concrete within a day of ownership. I have not even burned anything in this and the entire thing is already rusted bright orange! Heaven forbid if anyone accidentally leans against it or try to move...it will result in rust all over you and anyone around you! VERY DISAPPOINTED! Also NO instructions included on how to manage this orange rusty nightmare!”

Helpful Report

Posted 3 years ago

Hello Julie, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. We value our customers' feedback and are constantly working to enhance the products we manufacture to achieve our goal of providing the highest quality possible. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titangreatoutdoors.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“I received the grill I ordered and it is damaged. I am now on day 3 without a response from customer service. I am now going online to write my review on Titan that will not be flattering.”

Helpful Report

Posted 3 years ago

Hello Richard, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and found that the replacement order was placed on June 07, 2022. You will receive an email for the tracking details once this order has shipped. If you have any pending issues that we can look into for you, please reach out to us at info@titangreatoutdoors.com and reference PBR Amyra so we can assist you further.

Posted 3 years ago

“FedEx delivery service was awful. Third attempt successfull with second package of order. Lack of follow up by titan customer service and lack of titan response to multiple email requests for assistance.”

Helpful Report

Posted 3 years ago

Hello Angus, please accept our sincere apologies for the lack of communication about your order's status. We found your account and discovered that your order was shipped within 24 hours. We regret any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. I checked your account and noticed that the replacement order arrived on May 26, 2022. If you need further assistance, please contact us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Ordered the 13W rotisserie spit for my father's birthday. Waited for it to be delivered as it was delayed 4 days. Upon receiving it noticed the box was extremely damaged and thought to myself this can't be good. Upon opening the box I noticed several damaged spots. There were dents, dings, scratches and large gouges all over the product. I paid just short of $400 for this unit and I can say I am less then pleased. I am currently waiting to hear back from TITAN.”

Helpful Report

Posted 3 years ago

Hello Igor, please accept our heartfelt apologies for the poor quality of the item you received. We will surely use your feedback to improve our shipping process, ensuring that our warehouse team thoroughly inspects the item before shipping to ensure that we meet our aim of providing the highest quality possible. I reviewed your account and found that you had already spoken with one of our product specialists, who had placed your replacement order, which was delivered on May 20, 2022. If you need further assistance, please email us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Shipping box was falling apart Item was scratched in multiple places”

Helpful Report

Posted 3 years ago

Hello Zeshan, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' opinions and are constantly working with shipping carriers to enhance our packaging so that it can survive the stresses of shipment. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.

Posted 3 years ago

“I ordered a ceramic teak table from Titan outdoors. I received a biceps/triceps machine from Titan Fitness. Pretty big error. The customer service responsiveness has been slow. Can’t recommend Titan based on the experience so far.”

Helpful Report

Posted 3 years ago

Hello John, please accept our sincere apologies for sending the wrong item and for taking so long to resolve your concern. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects an item before shipping to guarantee that the correct item is selected. I checked your account and found that the replacement order arrived on May 12, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Came damaged and no hard water. I’ve now been wait more than a week for replacement hardware and still nothing. Extremely disappointed”

Helpful Report

Posted 3 years ago

Hello Joshua, please accept our heartfelt apologies if the item you received was damaged or missing parts. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our partner courier takes proper care of the shipment and that our warehouse team thoroughly inspects the item before shipping to guarantee that all parts are present and correct. I checked your account and found that the replacement order arrived on May 7, 2022. If you require further assistance, please email us at info@titanbrands.com and mention PBR Joanna so that we can assist you.

Posted 3 years ago

“I am handy cap. The driver left the grill out in the middle of the driveway. I called to him to please put it inside the fence he just drove away”

Helpful Report

Posted 3 years ago

Hello Barbara, please accept our heartfelt apologies for the way your shipment was handled by our partner courier. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our partner courier delivers our items in the safest and most secure manner possible. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“The product you sent me was damaged. I will not make another purchase from you.”

Helpful Report

Posted 3 years ago

Hello Harold, please accept our sincere apologies if the item you purchased was damaged in transit. We take our customer experience seriously and are continuously working with the shipping carriers to improve our packaging so that it can withstand the rigors of transit. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.

Posted 3 years ago

“Be prepared to burn off a lot of paint. Bad design. Quality is meh.”

Helpful Report

Posted 3 years ago

Hello Salvador, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will undoubtedly be used to enhance the products we manufacture in order to achieve our objective of providing the best quality possible. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Received partial order. I was told I'll have to wait weeks for the other part”

Helpful Report

Posted 3 years ago

Hello David, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items before shipping to guarantee that all parts are present and correct. I looked through your account and found that you had already spoken with one of our product specialists, who had already processed your replacement order. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Receive 4 days late No hardware or instructions Very poor options for help...told me to go purchase screws and would be reimbursed?”

Helpful Report

Posted 3 years ago

Hello Jeff, please accept our deepest apologies for your order's missing hardware. I reviewed our database and discovered that we do not have the necessary hardware to provide a replacement, which is why they advised you to buy it locally. We sent you an email on May 3, 2022, requesting receipt of your purchase, but I have yet to receive a response. You can still send us a photo of the receipt to info@titanbrands.com with the reference PBR Joanna so that we can help you.

Posted 3 years ago

“Product has not been delivered and not found by Titan or Fed Ex and no results since Monday 4/25 when I received email saying that item was delivered..”

Helpful Report

Posted 3 years ago

Hello Koseph, please accept our sincere apologies for the delay in receiving your package. Unfortunately, we have no control over courier delays, while our carriers do their best to keep the tracking information up to date. Your feedback on your experience will undoubtedly be used to enhance our shipping procedure so that you receive timely updates on your purchase. I reviewed your account and see that according to your tracking information, the item was delivered on April 28, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“My order was never delivered! I sent multiple emails addressing this unreal mess up! The worst experience with Titan and their shipping services! I am still waiting for my full refund and now questioning if I will ever get my money back :(”

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Posted 3 years ago

“When I ordered on line the table I ordered was not out of stock. You did not tell me it went out of stock and just shipped the chairs. I would not have ordered the chairs if i could not have had the table that I wanted. You apparently dont even know when the table l wanted will be in and so I was in a take it or leave it situation”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,824 reviews