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Ashland Leather Reviews

4.9 Rating 4,403 Reviews

98 %

of reviewers recommend Ashland Leather

Company Reviews

Product Reviews

4.9

Based on 4,403 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Ashland Leather:

Handcrafted leather goods from the finest leather in the world. 100% made in Chicago.

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Email:

phil@ashlandleather.com

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Ashland Leather 5 star review on 14th April 2024

Ashland Leather 5 star review on 14th April 2024

Ashland Leather 5 star review on 14th April 2024

Ashland Leather 5 star review on 14th April 2024

Ashland Leather 5 star review on 14th April 2024

Ashland Leather 5 star review on 14th April 2024

Ashland Leather 5 star review on 13th April 2024

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phil - we have a problem. I ordered the $425 belt almost 2 months ago. Now, months later, I received a email infoming me that the item was delivered 4 days ago. I'm no longered in Florida and I am now at home in Glenview. I have no idea if or how this package is going to be delivered to my home 8 weeks later. I appreciate the difficulty running a business in a mobile economy and releying on delivery services to satisfy customers. Your company has been extratordinary high quality in the past but I'm discouraged about this transaction. Best, Brian”

Hey Brian. I'll give you a call and I will help you with this. You noted that this preordered belt was ordered with a 6-8 week delivery time and addresses can change in that time period. I'll make sure to get this fixed for you. -Phil

“I did not have a good experience The belt came as size 30 not 38 And the rich blue in the advertisement came as a black color”

“I can't review it when I haven't received my order yet.”

“Hi Phil, the baseball has been in Brisbane for many days now, according to the UPS site. I fear that they may have lost it. Can you please look into this? M.”

“Did not receive belt. Says was delivered 12/8. Never came in”

“Can I give a zero star for bad stitching and bad customer service? Dude Matt sold me this wallet saying that it came with a return policy as long as it was unused and in the same exact condition etc. great but why did he sell it to me if later on he was going to ignore three emails and a text about commencing the return? Not cool. Don’t rip me off with a fake return policy man!”

“Well, the item they sent me was the wrong one. It took several days for them to get back to me on this. After, looking at the item I did receive decided it was not what I wanted. I am still waiting for a return reply so I can return the item.”

“Order 33096. I received a belt of a smaller size, I ordered 38, the one I received is 28 inches.”

“Placed order but never received it. Was told that a replacement would be sbipped. Three days later was told it was not in stock. You then offered alternatives becauze you said the blue was out of stock. This is pathetic. I want a refund”

“Low quality stitching on a very expensive wallet is not acceptable. Would not recommend and will not buy from them again”

“The stitching is of low quality and for the price I would not recommend their items. Can get better quality leather items elsewhere”

“I tried to cancel the order a minute after i placed the order because i realized i couldn’t afford it. Didn’t get a reply and i shipped anyway, its now been a month and I still haven’t received my order”

“Horrible quality on the Frank the Enforcer wallet. Paid a high price for an item that looked used. Right out of the box and the wallet edges were already frayed, the wallet looked like someone had been squeezing it, and there were scuffs already on it. I was told by the company it should not look like that. But that was about the extent of support I got. Total waste of money and it seems the solution is just to mail the item back to them. Hopefully I get my money back once they get this pile of over rated garbage sent back to them. Thanks for nothing.”

“i still have not received my order...”

“After having seen the relatively recent "Skip finish" shell wallets showcased on the Youtube channel, I inquired if any more of those shells were available to make a custom wallet. The answer was that they were still available, and so I proceeded to place the order. Unfortunately, the wallet I eventually received had two flaws. The first was the lack of a bill slot despite me not directing that it be removed. But the second (and more important) flaw was that the color scheme of the wallet was not similar to the Skip finish shell as seen in the videos. Even presuming that leather piece used was technically cut from a Skip finish shell, the coloration of the received wallet could not be described as a mere variation of the coloration seen in the Youtube videos, and the coloration was the thing of value, not the purported fact that it came from a Skip finish shell. Instead of the rich dark browns coupled with orange accents, the received wallet was more of a muted, patchy brown (which is not a bad color scheme, but it was just not the color scheme that I was seeking). And by this time, more recent Youtube videos showed off other custom Skip finish wallets (and even baseballs) with the correct coloration along with saying that there were no more shells available. I will note that the customer service staff (Matt) has been completely professional, especially in responding promptly to my concerns. However, as to the overall experience of ordering a custom wallet, given the build up of expectations only to see them be unfulfilled, I cannot say that it was a good one.”

“Phil, I changed my mind. I am returning wallet first chance I get. I am sorry. Tell Matt thanks for all his help getting discount for me”

“great quality, just too frivolous to justify this expense”

“The purchase was fine, the order arrived in good time. It was at this part everything fell apart, and that’s no lie. I had the watch band for 12 hours before it fell apart hitting the pavement. It caused damage to my Apple Watch and have the band that had been damage when it hit the pavement. Then it got worse the owners/management blamed it on me took no responsibility and refused to help. Three days of hell and still no resolution and now have refused to take my emails. The worst experience I have ever had.”

“Very disappointing experience. The company was unprofessional in handling the issue that I had. They refused to share their phone number and reply to emails. I read a few negative reviews on social media as well.”

What is the issue you are having? I am happy to help. You can reach me by email at phil@ashlandleather.com or leave a message to 1 (773) 888-2324. I'm happy to help.

“Horrible experience. The owner refused to assist in calling my bank re. the transaction. It has been reported to the BBB You are better off going to a family company that values it’s customers.”

Hi there! I'm sorry to hear about your poor experience. You can reach me by email at phil@ashlandleather.com or leave a message to 1 (773) 888-2324. I'm happy to help.

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Ashland Leather is rated 4.9 based on 4,403 reviews