Ashland Leather Reviews

Name: Ashland Leather
Rating: 4.91

4.9 Rating 4,453 Reviews

98 %

of reviewers recommend Ashland Leather

4.9

Based on 4,453 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ashland Leather:

Handcrafted leather goods from the finest leather in the world. 100% made in Chicago.

Visit Website

Email:

phil@ashlandleather.com

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Ashland Leather 5 star review on 30th April 2024

Anonymous

Ashland Leather 5 star review on 27th April 2024

James C

Ashland Leather 5 star review on 22nd April 2024

Frank S

419

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only held a few bills, already in the draw. Maybe i could give it away?. Love your product tho. Merry christmas Ashland!!”

Helpful Report

“leather color looked nothing like picture on website”

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“This was the second belt that I ordered from Ashland Leather. It was the same size as the first belt that I ordered about a year ago but the new belt was two inches shorter than the first belt. After exchanging several emails with customer support, I returned the belt in exchange for a longer one, but I have yet to receive it. Ordering something sight unseen is challenging, so consistent sizing is critical if you want repeat business. I had planned on buying more belts in different colors, but this experience has me questioning whether I will buy another belt from you again.”

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“I bought a leather key chain from Ashland. The delivery was very fast but overall disappointed with the product. The color is nice but it’s too flimsy to be used as a real fob.”

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“I had high hopes for the wallet but didn't meet expectations. I recently purchased a johhny the fox wallet Black Dublin an Teal. The leather is extremely Soft and shows Scuffs and Dents too easily. I recently sat on my keys in Back pocket an not impressed but the scuff and Dents impressions it has left in the Wallet. I honestly expected a little more for the Price.”

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“Thanks for the custom made wallet but this wallet did not come conditioned like your products normally do. Not sure if this step was forgotten or not. I will have to purchase and apply my own cream”

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“Ordering a custom wallet was challenging. There's always something off each shipment of the wallet which per longed the entire experience. Even at the final shipment, they had the vertical card slots on the wrong side. Why final? A couple of reasons: 1. It had already been 3 months since I purchased the wallet and I couldn't wait for another month risking yet again another chance the order gets screwed up 2. The material is high quality and even though it's not the wallet I wanted, it's still a great wallet. It would have been nice if it had worked out. If I knew things would not have work out, I would have just bought a wallet that was off the shelf; it would have saved me money. I don't know what's going on with the qa, but something's gotta give. Never once did they get it right. I don't think I'll ever order a custom wallet from ashland leathers again. I don't mind ordering whatever they have in stock, though.”

Helpful Report

“I have used the front pocket wallet two days and the side next to my body has badly faded. I contacted Matt at Ashland with a photo and description, who replied, " We don't take back used wallets." Other than the leather fading on the second day of use, the wallet is perfect and I liked it when I received it.”

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“I haven’t received it yet Tracking shows it left Chicago Aug 9”

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“I am quite disappointed with my money clip wallet I ordered. After 2 months the metal piece in the middle has slidden off after multiple usages. At first, the product was excellent, the quality was premium it looked and felt the part. It is durable and works well until two months later. I was so upset to see that the metal piece no longer holds into place properly, especially because I had spent a decent amount of money on this wallet. I would advise anyone who is thinking of purchasing this money clip wallet to look elsewhere, and spend money on a different product because of the durability issues on this one.”

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“Good leather and craftsmanship . Disappointed that the clip has loosened and now it pretty much useless . Unless they resolve the issue I wouldn’t recommend”

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“The leather is nice and well burnished, but the stitching was disappointing as the thread seems to be falling apart when I received them. Not sure if this is due to the poor quality of the thread or the machine stitching. Would prefer a wallet that is saddle stitched at this price point.”

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“Haven’t had interaction with Ashland.”

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“The leather is great but the functionality of the wallets is lacking. I purchased the black shell cordovan Capone and black shell cordovan Tony the Ant and had them engraved. The Capone money clip is defective. It causes the money to lean sideways and sticks out of the wallet. This makes the wallet appear sloppy. I no longer use it. The Tony the Ant wallet has a very limited bill capacity. The wallet becomes extremely distorted when you put 25 or more bills in it. The location of the money insert is also problematic. The money is not sufficiently concealed (U.S. Dollars) when you open the wallet to get the cards. The interplay between the card slot and the money insert does not go well together. The money insert feels flippsy and it is just awkward. Additionally, the money slot is very rigid making it a pain to put bills into the wallet. In all, I spent a little over $500.00 for the wallets between engravings and faster shipping. They were both huge disappointments. The leather is great but the wallets are very poorly designed. I no longer use either of the wallets.”

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“It was not a great experience. I put a $399 wallet, and a Baseball in my cart, went to pay for it, and the baseball was gone. This was within a minute. I hate racing pay, and most high end product sites protect your cart for at least a couple minutes. I was then told I could pick a ball from a different batch, and so I did. Then I was told that ball was sold already ad well. I have purchased 6 wallets from you guys, but I won't be back. Thanks Rod”

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“The money clip pulls the bills outside of the wallet. No rfid. For 200 dollars I expected more. The cordovan is buetaful.”

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“This is my second Capone money clip. As usual the materials and workmanship were top notch. Unfortunately, this money clip is so thick that it's uncomfortable to carry. My first Capone measures .342 inch thick empty. This one measures .452 empty and carrying it is like carrying a brick.”

Helpful Report

“A true mark of a company's ethos is in the post-sale customer service experience. Ashland leather = bad post-sale customer service. For a premium product, one is to expect premium standards, attention to detail and excellent service. The wallet arrived with a permanent deep semi-circular mark on the leather and I had notified Ashland on the day of arrival. They suggested it was only a light finger scratch. This was not the case as the mark feels like it had been caused by a heavy item which had imprinted itself onto the leather and I made them aware of this fact (for some unknown reason I am unable to attach a photograph on this website). Considering that I am an overseas customer, the mark did not warrant a return or a request for a new wallet to be sent out; so I had suggested a partial refund as being a possible fair solution. The amount was left to their discretion. My suggestion was ignored and all communication ceased to which I am very surprised and disappointed with. I deem it to be unprofessional of them not to have dealt with my compliant where we could have reached an amicable solution for both parties. It appears Ashland leather are quick to have your money and equally as quick to ignore customer when they complain about a defective product. I am left to feel that I am expected to settle with their sub-par product. I am a believer in giving a company a chance to resolve the issue before leaving a negative feedback. My experience has now left with a negative connotation associated with my Ashland leather products. What a shame. A one star would have been left had it not been for the pleasant pre-sale customer service, fast delivery and the overall product quality of the two items I had purchased. Unfortunately, this will be my first and last purchase from Ashland leather. Finally, I would like to think I have left a fair and honest review.”

Helpful Report

“I love small leather makers and there's nothing like horween shell cordovan. Having said that, the stitching on my wallet was not the best as several of the threads were sticking out, so I had to fix with a hot needle. Wish more attention was paid to quality with a +$250 wallet, but the leather was great.”

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“This is my fourth wallet from Ashland Leather and while the quality and craftsmanship is top notch, design doesn’t match. The money clip portion is simply unusable for anything more than one or two bills as it impinges one side, doesn’t “lock” in place and interior pockets sit at a height whereas the interior cards rub on the clip.”

Helpful Report

Ashland Leather is rated 4.9 based on 4,453 reviews