“I reached out to support team that I had concern about charging extra fee and so wanted to cancel, they helped me to cancel and said nothing to worry about. Thx”
“I couldn’t understand why my email horoscope starts different to what I get in the app. It has been explained to me that the email is generic for my sign but the app is specific to me. I’m happy with this explanation”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
“Nebula is an absolute gem for astrology enthusiasts! It has everything I've ever wanted in an astrology app and more. Every feature is worth the price. The support I've received has been exceptional. The customer service team is incredibly helpful and responsive. I'm beyond satisfied with Nebula. Thank you for creating such an amazing website and also app!”
“Very prompt response to my request to cancel and refunding after I has difficulties cancelling after a trial and finding the service provided was not something I was interested in.”
“I accidentally pressed the wrong button and I was a little worried about getting my money back from this company, but they were right on it! I received my money back from PayPal within 24 hours. They were awesome!”
Dear Brooke,
I’m truly sorry to hear about your experience and understand your frustration.
We strive to provide the best possible service, and it’s clear we fell short in your case.
We have provided you with the full refund. Please note that it can take up to 10 days for a ban to process it.
If you will not receive it, please let us know at nebula.support@nebulahoroscope.com
Best regards, Nebula Support Team
