“Asknebula was ok and liked to find out a few things. I didn’t want to sign up for a lot and just wanted to try it out but had clicked on wrong button and got charged for it . Raised ticket and asked for a refund and the agent offered me 50% refund first but I said I wanted money back guarantee full amount and he did reply ok so should get my money back 5-8days. Very quick to respond”
“Although, I had a problem with their page, their customer service was very effective and quick when dealing with my problem. I’d say the customer service agent was very kind.”
“I do not agree with "automatic payments" and when I noticed that you applied one I immediately requested a cancellation.
What began as a $5 trial escalated to a situation I wasn't comfortable with.”
Hello dear Customer,
Thank you for your feedback. We apologize for any discomfort or confusion regarding the automatic payments and the trial process.
We were able to find your request in our support system and as I can see your subscription was canceled and refund was provided.
We appreciate your patience and are committed to ensuring a smooth experience for all our users.
Best regards, The Nebula Team
“I mistakenly bought their subscribed product which I truly didn't wanted. I requested for the refund and my transaction was reversed soon after I raised the ticket. Thanks to Nebula team for quick response on the ticket.”
