Name: Asos
Rating: 3.04

“No idea why ASOS have teamed up with On The Dot. They only deliver between 6pm-10pm, which is something ASOS don't state when you choose delivery. I set the delivery address as my work address which is closed by 6pm. I got an email from On The Dot, when they failed the first delivery, that they would attempt two more times however when I called their customer care team they said it had already been returned to ASOS, after one failed delivery attempt. They didn't even give the option of picking it up from the depot. I now have to wait up to 14 days for the parcel to be returned and refunded from ASOS and then re order for the same issue to happen again. No more ordering from ASOS now. Why did On The Dot promise to redeliver twice and then not do it? The exact same situation happened to my colleague. ASOS customer care literally do not care and will pass the blame onto the courier when they are the ones who have a relationship with the courier, not the customer! I pay for next day delivery and don't receive it, yet get no refund.”

Helpful Report

Posted 5 years ago

“Terrible service, waste of time and money! I had ordered from ASOS before, sometimes went well others there would be items missing or changed to items they considered "similar". But this time I got the worst service ever, my order never arrived! I ordered over 100€ of items on the 3rd of December (2019), with estimated delivery date on the 16th of December, so guaranteed to arrive before the holiday season. Such never happened! Waited a few more days and after the 20th of December I gave myself the trouble of contacting them thru their website form to remind them of their responsibility (has they don't provide on their website email address), such message never got answer. Now, almost two months later I get an email saying that they got my items back (alleging that I sent them back :o) and that they will refund me. I contacted support again and they did not solve anything, not even apologized! So I wasted my time ordering, I sent them my money, they kept it for all this time, and in the end they send me my money back without compensation and with me never seeing what I purchased. I am not a charity money lender and this is not an adequate and fair way of handling errors. Very very angry, ASOS grossly wasted my time and deprived me from my money for way too long. DO NOT RECOMMEND!”

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Posted 5 years ago

“Wow, i really wish i had read the reviews on ASOS before I placed any orders with them. Twice I have ordered with them and both parcels never arrived. Orders were placed over a month ago as the dress and shoes were for a wedding, I am now left with 5 days to find an alternative. One thing i have learned is read the reviews and DO NOT rely on ASOS.”

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Posted 5 years ago

“I PURCHASED SOCKS AND PAIR OF SHOES THESE SHOES WRECKED MY FEET I CANNOT WALK FROM BLISTERS.THEY NEVER HELPED AND THEY DON'T REALLY CARE ABOUT CUSTOMERS. I HAVE REPORTED THEM TO CONSUMER AFFAIRS AND AFTERPAY PAYMENTS. VERY BAD SERVICE. DON'T BE THEIR VICTIM IF YOU HAVE A PROBLEM THEY WILL NOT HELP. SOME PEOPLE WERE LUCKY HAD NO ISSUES BUT WHEN YOU DO HAVE AN ISSUE THEY WILL NOT WANT TO KNOW YOU. GARBAGE SERVICE. I WILL SEEK EVERY WEBSITE ADVERTISES THEIR NAME AND I WILL PLACE THE FEED BACK ON IT.”

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Posted 5 years ago

“You need to cancel your contract with Hermes!!!!!. Not 1, not 2, not 3, but FIVE attempts to deliver to address over the course of 3 weeks. Did the online chat as there is nobody to actually speak to. Useless!. Still not managed to find my address despite providing instructions. No option to change the delivery address. Total joke of a service!. I will never use Asos again after this.....ps, my parcel has still not been delivered!!!”

Helpful Report

Posted 5 years ago

“I'd of given this company a minus if I could. Selling fruit of the loom items printing something on it and charging £75... Then went you try to return something they act all stupid and send a replacement of more substandard rubbish and on top of that it will take you 4-6 weeks for the pleasure. Then will tell you what you said when you didn't and will send a replacement when you want a refund and tell you thats what you asked for!!! I would in now way recommend this company to anyone it's really bad”

Helpful Report

Posted 5 years ago

“Was locked out of my account after forgetting password and resetting it. Customer service haven't a clue, don't read emails don't collaborate with each other and even ask you to respond to emails they have sent, but have no return allowed on them. Utter disgrace. There are plenty of sites out there to buy from and I will in future.”

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Posted 5 years ago

“Okay then like that, I ordered a Nike from asos item and haven't received the item in a lifetime so I decided to talk to them about the replacement or refund but unfortunately the delegates were rude and just waited more than three hours and just left the call and didn't give me a turnover and no refund in my opinion From the site”

Helpful Report

Posted 5 years ago

“DO NOT under any circumstances shop at ASOS. Tell all your friends and family to NOT shop with ASOS. Disgusting customer service, some rep named Andrea was trash over email. Incorrect product deliveries, 0 compassion for the customers. I bought something and waited almost a month for delivery and will never receive it because it’s now sold out and they sent me something else by mistake. I asked them to put one on hold while I send back their trashy item they sent me instead, and they couldn’t. So now the actual item I bought is gone. You won’t get anywhere with them, even if they’re the ones who sent you a wrong item. Don’t waste your time and money. I usually never write reviews, but I had to for this situation. You’ll end up filing a complaint on BBB. They need to fire whoever fills orders and deals with customer complaints (complaints because they don’t know how to fix problems they cause)”

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Posted 5 years ago

“Bey disappointed, ordered something for my holiday, meant to be delivery next day as I am a premium customer. It didn’t come for 5 days till the day I was flying. Called customer service to cancel the day I was flying as no one knew where the parcel is. Some lady confronted that I will get my refund within 7 or 10 working days. After 3 days got the email from them saying delivery will be with me today?? Sadly I was away to collect it. Delivery man left it next to the rubbish bin. Now they are saying parcel has been delivered and I don’t get refund unless I sent the the parcel back ???? Very disappointed!”

Helpful Report

Posted 5 years ago

“I’m sorry to say that, but your customer services has been shambolic. I purchased the Christmas gift, which was a speaker, on Black Friday 28th of November. The original price of that speaker was £119. Black Friday was £71.50. Today is December 23 and I don’t have the item which supposed to be gift and you sadly offering me £71.50 refund which you will give me in 10 working days! This is not fair! I keep contacting Asos via phone and messenger. Some of the communications some you don’t even have a record of. On the 19th of December I contacted you via messenger where you replied to me and ask me if I would like to refund or replacement. As the speaker was available, I selected replacement. No one contacted me from Asos and I had to chase you a few times over the phone and messenger wasting a lot of time. Christmas is approaching and I don’t have a gift which I need for tomorrow. Thank you ASOS. Never, ever again.”

Helpful Report

Posted 5 years ago

“I’m sorry to say that, but your customer services has been shambolic. I purchased the Christmas gift, which was a speaker, on Black Friday 28th of November. The original price of that speaker was £119. Black Friday was £71.50. Today is December 23 and I don’t have the item which supposed to be gift and you sadly offering me £71.50 refund which you will give me in 10 working days! This is not fair! I keep contacting Asos via phone and messenger. Some of the communications some you don’t even have a record of. On the 19th of December I contacted you via messenger where you replied to me and ask me if I would like to refund or replacement. As the speaker was available, I selected replacement. No one contacted me from Asos and I had to chase you a few times over the phone and messenger wasting a lot of time. Christmas is approaching and I don’t have a gift which I need for tomorrow. Thank you ASOS. Never, ever again. Darek”

Helpful Report

Posted 5 years ago

“I’m sorry to say that, but your customer services has been shambolic. I purchased the Christmas gift, which was a speaker, on Black Friday 28th of November. The original price of that speaker was £119. Black Friday was £71.50. Today is December 23 and I don’t have the item which supposed to be gift and you sadly offering me £71.50 refund which you will give me in 10 working days! This is not fair! I keep contacting Asos via phone and messenger. Some of the communications some you don’t even have a record of. On the 19th of December I contacted you via messenger where you replied to me and ask me if I would like to refund or replacement. As the speaker was available, I selected replacement. No one contacted me from Asos and I had to chase you a few times over the phone and messenger wasting a lot of time. Christmas is approaching and I don’t have a gift which I need for tomorrow.”

Helpful Report

Posted 5 years ago

“I’ve ordered 3 times from ASOS First time They ordered it somewhere else Second times I received it “The quality was ok at the beginning then after first wash had to get rid of them” Third time haven’t received it and they closed the case without sorting it out for me!!! Bare in mind I’ve paid for next day delivery”

Helpful Report

Posted 5 years ago

“I ordered ASOS brand boots from ASOS.com. When I got my parcel I found out that my boots are in fault quality. I directly contacted to ASOS Custom Care service and they assure that the refund cost which I pay will be refunded me. It has been second month how I returned boots and I still have not received my refund back. I have contacted them 4 times and all times they assured that the refurn is on my way. Asos servise is really extremely bad - do not recommend.”

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Posted 5 years ago

“After 4 days.no order arrived. Guess i lost my money?”

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Posted 5 years ago

“Having a problem with an order, while connected to costumer service department but they didn't care at all. I ordered Adidas trainers, which was placed in Women Section on their Website, but when the package was delivered i found out that it was men's shoes (larger size than women's shoes). I do not recommend this company to you.”

Helpful Report

Posted 5 years ago

“Our Christmas is ruined. I ordered a month in advance and now was told that I'll not get the items as they were damaged. They will just refund me. What!!!? The point of ordering is for Christmas presents. It's only one day left for me to find an alternative presents. Discussing company!!! Never order from them again!”

Helpful Report

Posted 5 years ago

“Poor customer service. I am shocked this company is still in business”

Helpful Report

Posted 5 years ago

“There is no way to track your package. I have been waiting for a month. Pls dont use this website for shopping”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Asos Reviews