Asos Reviews

Name: Asos
Rating: 3.03

3.0 Rating 2,149 Reviews

51 %

of reviewers recommend Asos

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3.0

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely unacceptable — two worn items received in one week I am extremely disappointed with ASOS. I received this top today and it arrived with visible makeup/foundation around the neckline and a noticeable smell, making it very obvious that it has previously been worn. I had specifically bought it to wear on a trip tomorrow, which I obviously can no longer do. What makes this worse is that this is the SECOND clearly worn item I have received from ASOS within ONE WEEK. The grey top I received earlier had a strong perfume smell. I chose to overlook that incident at the time, but receiving another worn item only days later — this time with visible makeup on it — is completely unacceptable. ASOS's own returns policy requires customers to return items in their original condition and specifically states that items should not have marks from makeup, face or body products. Yet somehow items that clearly fail those very standards are being sent straight back out to another paying customer. If ASOS expects customers to meet these conditions when returning clothing, then ASOS should be held to exactly the same standard when reselling those returns. I will not be wasting more of my time travelling to a post office to return an item that should never have passed quality control in the first place, nor should I be expected to lose money on a return fee because ASOS sent me a worn and stained product. Once could perhaps be dismissed as an unfortunate mistake. Twice in one week suggests a serious problem with how returned clothing is being inspected before being resold. Customers purchasing an item advertised as new should not be receiving somebody else's worn, perfumed and makeup-stained returns. Completely unacceptable, ASOS. Do better.”

Helpful Report

Posted 1 week ago

“When I explained to them that the delivery service they used made an error in shipment they said they would refund me or send me a replacement for the products I ordered , only to block my account the next day. Never shop here online. You are risking your money.”

Helpful Report

Posted 3 weeks ago

“ASOS HAS GONE INTRO ADMINISTRATION NOW AS THEY REFUSING TO REFUND ME ON MY LAST FEW ORDERS THEY FAILED TO DELIVER don’t shop here guys they can’t refund you make sure you go to your bank”

Helpful Report

Posted 3 months ago

“Kullanz ist nicht da, für nichts Zu wenig zeit für die retourefrist Hilfreich oder ein entgegenkommen gegen gutschein auch überha Nicht gut, Ich kaufe jetzt seit jahren da ein und immer wenn was mit meinen artikel ist, sind die stur und nicht hilfsbereit”

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Posted 3 months ago

“Stay away they won’t refund your money back on returns!!”

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Posted 4 months ago

“ASOS has terrible customer service and practices. 3 strikes they’re out: 1st order - never received. 2nd order - ASOS sent WRONG item. 3rd order - item missing. Their customer service chat is incredibly slow, takes 30+ minutes to be told wait and see. Then I have to get on chat again to finally make them take action to deal with the order issues. They don’t apologize or do anything to make it right, so be prepared to be out time on lengthy chats and returning incorrect items. I will never shop here again.”

Helpful Report

Posted 4 months ago

“Do not order from asos. I ordered trainers never received them and have never received a refund. They have lied every single time from saying the order never happened and blocked my account. Scam scam scam.”

Helpful Report

Posted 4 months ago

“BE AWARE OF SCAMS. Asos confirmed my order (more than 100 pounds) and never sent the order. They lied on their website as the package is written as "sent", but it was not. They NEVER informed about any delay or issue on the delivery. When I checked 1 month after, I saw the package was "sent" but on the transporter website it is written that they NEVER received a parcel from ASOS. They would have never said that to me and just keep my money.”

Helpful Report

Posted 5 months ago

“Customer service is non existent”

Helpful Report

Posted 5 months ago

“Worst service with return! I understand they have a 14 day window, and I was applying on the day 16 due to enormous weather conditions in the Netherlands and they couldn’t make the exception”

Helpful Report

Posted 7 months ago

“Utterly shambolic response from customer services. Sent back faulty item along with photos illustrating the problem (t-shirt shrank the first time it was washed). They rejected the return because it was outside their 30 days return window. Customer services utterly hopeless in sorting the situation out. Seriously, spend your money elsewhere”

Helpful Report

Posted 7 months ago

“I’ve been using ASOS for over four years, and somehow their customer service has managed to evolve into its worst possible form. If you run into a problem, you’re better off talking to a wall; at least it won’t pretend to help you. What you actually get is a poorly trained chatbot that copy-pastes the information, which is exactly why you’re contacting them in the first place. I’ve never written a review before, but consider this a public service announcement: don’t waste your time contacting ASOS support. Just cross your fingers and hope nothing goes wrong with your order. And honestly, after these experiences, I’m not even sure I’ll keep shopping with them.”

Helpful Report

Posted 8 months ago

“They scammed me into taking back a product I returned, claiming it is damaged. I only wore it once to try it on, and then I returned it. Don't buy at Asos!”

Helpful Report

Posted 9 months ago

“The team was clear, quick to respond, and really helpful the whole time. They guided me through each step, which made a tough situation much easier. I really appreciated their honesty and how open they were with communication. I'd suggest them to anyone who wants reliable help”

Helpful Report

Posted 10 months ago

“Worst customer service ever. They were not able to fix my problem, and I had to speak with four different agents, explaining the same thing over and over again! Even the manager, Adity, was unable to help and closed the chat without giving me a chance to reply, simply because she didn’t know how to answer me. How rude! When I tried to speak with another manager, the chat was closed again, it must have been the same manager.”

Helpful Report

Posted 10 months ago

“The return window was exceeded by only 24 hours and ASOS refused to show any flexibility for a loyal customer. They refused to receive the return. While trying to engage with the agents to resolve the issue, the agent abruptly ended the chat without resolving the issue. This was dismissive. ASOS should appreciate customers who have placed many orders in the past and demonstrate flexibility where possible. I won't be purchasing with ASOS ever again and will spend my money with retailers that appreciate the business.”

Helpful Report

Posted 10 months ago

“I’ve never dealt with a company as incompetent and dismissive as ASOS. I paid for next day delivery—they shipped the item two days late. The delivery was routed to an InPost locker that was malfunctioning, and ASOS falsely claimed they’d contact InPost to resolve it. That never happened. When I followed up, I was told the chat was closed because it wasn’t a “new query.” I spoke to someone named Mia who was shockingly rude and unprofessional. No help, no accountability, just deflection and attitude. I’ve saved all the chats and proof from InPost, who actually tried to help. ASOS? They did nothing. Their business model is broken, their customer service is a joke, and their refund process is deliberately slow—I’m now waiting 10 days just to get my money back, after which I’ll initiate a chargeback. If you value your time, money, or sanity, do not shop at ASOS. You’ll regret it.”

Helpful Report

Posted 11 months ago

“Terrible customer service! Blocked my account after 20years of using them . Why .... ! Because I dared to send stuff back that was sent wrong !!! Never ever again !”

Helpful Report

Posted 11 months ago

“Zeer onbetrouwbare partij. Aanvallende communicatie. Moeilijk te bereiken. Komen beloftes niet na. Als je dit netjes benoemt per mail (je kunt niet bellen) dan snijden zij alle communicatiekanalen af en deleten je account met de mededeling dat je je als klant schuldig maakt aan verdachte activiteiten. Gelukkig heb ik via Klarna gekocht en helpen zij bemiddelen. Niet met Asos in zee gaan. De site werkt goed en bestellen werkt klantvriendelijk. Daar houdt het op.”

Helpful Report

Posted 11 months ago

“I’m really disappointed with my recent experience with ASOS customer service. I returned items slightly outside the return window due to an extremely difficult time — involving a close family member being diagnosed with a brain tumour and my own mental health struggles. I explained this clearly and respectfully, and asked if they might consider a gesture of goodwill or even store credit. ASOS’s own returns policy states that they may accept late returns in some cases and issue a gift voucher — yet even in these clearly exceptional circumstances, they flatly refused. I understand policies exist for a reason, but compassion and human decency should count for something. Sadly, I didn’t see any of that in this experience. After years of shopping with ASOS, I expected better.”

Helpful Report

Posted 1 year ago

Asos is rated 3.0 based on 2,149 reviews