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Asos Reviews

3.0 Rating 2,130 Reviews
51 %
of reviewers recommend Asos
3.0
Based on 2,130 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Asos 1 star review on 3rd May 2024
FK / Asos Ordernumber: 907310320
Asos 1 star review on 31st October 2023
Anonymous
Asos 1 star review on 9th June 2023
Anonymous
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 3rd February 2023
Anonymous
Asos 1 star review on 28th October 2022
Anonymous
44
Anonymous
Anonymous  // 01/01/2019
Large variety of items and delivery is always prompt.
Helpful Report
Posted 7 years ago
Asos are very efficient when something goes wrong . I had a parcel that went missing . They were quick to establish where it had gone . They refunded promptly .
Helpful Report
Posted 7 years ago
free returns quick delivery
Helpful Report
Posted 7 years ago
quick free delivery, easy return process
Helpful Report
Posted 7 years ago
Easy to find your right style, and to see different brands and sales going on. I particularly like how you could find all types of clothing including accessories and check out is just a 3 step job.
Helpful Report
Posted 7 years ago
Good range of products, easy purchase process - free returns which is always cool - just has taken a long time to process my refund after the item is returned to ASOS, could be quicker!
Helpful Report
Posted 7 years ago
The website is very intuitive, with good products and competitive prices
Helpful Report
Posted 7 years ago
Fast delivery however not all items are as described, some of the dresses were completely different to online pics. No problem with returning items and receiving money back though.
Helpful Report
Posted 7 years ago
Prompt delivery to my cousin in Nigeria. Although one of my ordered goods was not shipped but I was refunded.
Helpful Report
Posted 7 years ago
Quick delivery and huge choice of good brands
Helpful Report
Posted 7 years ago
Great range of clothing
Helpful Report
Posted 7 years ago
Very clear on their delivery updates. Have a great relationship with their delivery vendors which shows. Free returns is another great feature of their offering
Helpful Report
Posted 7 years ago
Good prices and plus size items
Helpful Report
Posted 7 years ago
They usually dispatch order quickly but my boxing day order arrived a week later. However, loved my items purchased
Helpful Report
Posted 7 years ago
They got various brand and usually has great offer and discount in special occasion
Helpful Report
Posted 7 years ago
Large variety of brands and product choices , usually in stock, free shipping
Helpful Report
Posted 7 years ago
ASOS is a fine website with Very Formal and beatifull clothes with very good prices like SportsDirect! I will buy again from both websites! I hope ASOS do not let me down!!!
Helpful Report
Posted 7 years ago
Text notifications on delivery
Helpful Report
Posted 7 years ago
I am never disappointed in the quality. I can order in the evening and be assured that it will be delivered next day.
Helpful Report
Posted 7 years ago
The delivery comes the next day and free returns. I would rate them as excellent if the returns were quicker.
Helpful Report
Posted 7 years ago
Asos is rated 3.0 based on 2,130 reviews