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Asos Reviews

3.0 Rating 2,130 Reviews
51 %
of reviewers recommend Asos
3.0
Based on 2,130 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Asos 1 star review on 3rd May 2024
FK / Asos Ordernumber: 907310320
Asos 1 star review on 31st October 2023
Anonymous
Asos 1 star review on 9th June 2023
Anonymous
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 13th April 2023
Jonathan F
Asos 1 star review on 3rd February 2023
Anonymous
Asos 1 star review on 28th October 2022
Anonymous
44
Anonymous
Anonymous  // 01/01/2019
have what i like, order very quick
Helpful Report
Posted 7 years ago
Happy, I had an issue with delivery which they helped sort ASAP. They unfortuantly did not have the item in stock however quickly refunded me.
Helpful Report
Posted 7 years ago
Decent quality products at a good price
Helpful Report
Posted 7 years ago
I HAVE MADE A BIG ORDER AND BOUGHT SEVERAL OF DRESSES. THE DRESSES ARRIVED I HAVE TRIED THEM ON HOWEVER MAJORITY DID NOT FIT PROPERLY OR DID NOT LOOK RIGHT ON. I RETURNED THE FOLLOWING DAY. IT HAS BEEN OVER A WEEK AND I HAVE NOT YET BEEN REFUNDED FOR MY RETURNS, STILL AWAITING FOR A CONFIRMATION.
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Posted 7 years ago
Always have my size, fast delivery, always great stuff in the sales.
Helpful Report
Posted 7 years ago
Excellent customer service helped with a problem with an order not received
Helpful Report
Posted 7 years ago
Even though there was a missing item they swiftly sorted it
Helpful Report
Posted 7 years ago
Super fast delivery, always have good deals on and a good selection of clothes.
Helpful Report
Posted 7 years ago
Good delivery service and good prices
Helpful Report
Posted 7 years ago
Delivered on time, good range of products in the outlet section online
Helpful Report
Posted 7 years ago
customer service
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Posted 7 years ago
Shipping was free and next day because I ordered a lot of stuff.
Helpful Report
Posted 7 years ago
Happy with the merchandise they have.
Helpful Report
Posted 7 years ago
Quick delivery even though it was standard, quality of items purchased were really good
Helpful Report
Posted 7 years ago
Quick delivery even though it was standard, quality of items purchased were really good
Helpful Report
Posted 7 years ago
Good quality.
Helpful Report
Posted 7 years ago
Good range of products and very good quality only reason I haven't given a 5 is because products can quickly be lost from your basket meaning you have to find them again
Helpful Report
Posted 7 years ago
Great range, student discount and good promotions
Helpful Report
Posted 7 years ago
Some of the clothes I bought did not fit. It was easy to send them back and get a refund. Little hassle.
Helpful Report
Posted 7 years ago
Items ordered were of better quality than i expected and great value for money.
Helpful Report
Posted 7 years ago
Asos is rated 3.0 based on 2,130 reviews