Name: Asos
Rating: 3.04

“Clothes of great quality, such as in the pictures, but the sizes are not adequate to the given...😔☹️ on photo 1) too big 2) too small ☹️☹️”

Helpful Report

Posted 5 years ago

“Bey disappointed, ordered something for my holiday, meant to be delivery next day as I am a premium customer. It didn’t come for 5 days till the day I was flying. Called customer service to cancel the day I was flying as no one knew where the parcel is. Some lady confronted that I will get my refund within 7 or 10 working days. After 3 days got the email from them saying delivery will be with me today?? Sadly I was away to collect it. Delivery man left it next to the rubbish bin. Now they are saying parcel has been delivered and I don’t get refund unless I sent the the parcel back ???? Very disappointed!”

Helpful Report

Posted 5 years ago

“I’m sorry to say that, but your customer services has been shambolic. I purchased the Christmas gift, which was a speaker, on Black Friday 28th of November. The original price of that speaker was £119. Black Friday was £71.50. Today is December 23 and I don’t have the item which supposed to be gift and you sadly offering me £71.50 refund which you will give me in 10 working days! This is not fair! I keep contacting Asos via phone and messenger. Some of the communications some you don’t even have a record of. On the 19th of December I contacted you via messenger where you replied to me and ask me if I would like to refund or replacement. As the speaker was available, I selected replacement. No one contacted me from Asos and I had to chase you a few times over the phone and messenger wasting a lot of time. Christmas is approaching and I don’t have a gift which I need for tomorrow. Thank you ASOS. Never, ever again.”

Helpful Report

Posted 5 years ago

“I’m sorry to say that, but your customer services has been shambolic. I purchased the Christmas gift, which was a speaker, on Black Friday 28th of November. The original price of that speaker was £119. Black Friday was £71.50. Today is December 23 and I don’t have the item which supposed to be gift and you sadly offering me £71.50 refund which you will give me in 10 working days! This is not fair! I keep contacting Asos via phone and messenger. Some of the communications some you don’t even have a record of. On the 19th of December I contacted you via messenger where you replied to me and ask me if I would like to refund or replacement. As the speaker was available, I selected replacement. No one contacted me from Asos and I had to chase you a few times over the phone and messenger wasting a lot of time. Christmas is approaching and I don’t have a gift which I need for tomorrow. Thank you ASOS. Never, ever again. Darek”

Helpful Report

Posted 5 years ago

“I’m sorry to say that, but your customer services has been shambolic. I purchased the Christmas gift, which was a speaker, on Black Friday 28th of November. The original price of that speaker was £119. Black Friday was £71.50. Today is December 23 and I don’t have the item which supposed to be gift and you sadly offering me £71.50 refund which you will give me in 10 working days! This is not fair! I keep contacting Asos via phone and messenger. Some of the communications some you don’t even have a record of. On the 19th of December I contacted you via messenger where you replied to me and ask me if I would like to refund or replacement. As the speaker was available, I selected replacement. No one contacted me from Asos and I had to chase you a few times over the phone and messenger wasting a lot of time. Christmas is approaching and I don’t have a gift which I need for tomorrow.”

Helpful Report

Posted 5 years ago

“I’ve ordered 3 times from ASOS First time They ordered it somewhere else Second times I received it “The quality was ok at the beginning then after first wash had to get rid of them” Third time haven’t received it and they closed the case without sorting it out for me!!! Bare in mind I’ve paid for next day delivery”

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Posted 5 years ago

“I ordered ASOS brand boots from ASOS.com. When I got my parcel I found out that my boots are in fault quality. I directly contacted to ASOS Custom Care service and they assure that the refund cost which I pay will be refunded me. It has been second month how I returned boots and I still have not received my refund back. I have contacted them 4 times and all times they assured that the refurn is on my way. Asos servise is really extremely bad - do not recommend.”

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Posted 5 years ago

“After 4 days.no order arrived. Guess i lost my money?”

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Posted 5 years ago

“Having a problem with an order, while connected to costumer service department but they didn't care at all. I ordered Adidas trainers, which was placed in Women Section on their Website, but when the package was delivered i found out that it was men's shoes (larger size than women's shoes). I do not recommend this company to you.”

Helpful Report

Posted 5 years ago

“Our Christmas is ruined. I ordered a month in advance and now was told that I'll not get the items as they were damaged. They will just refund me. What!!!? The point of ordering is for Christmas presents. It's only one day left for me to find an alternative presents. Discussing company!!! Never order from them again!”

Helpful Report

Posted 5 years ago

“Poor customer service. I am shocked this company is still in business”

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Posted 5 years ago

“There is no way to track your package. I have been waiting for a month. Pls dont use this website for shopping”

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Posted 5 years ago

“I placed an order and was told it had been shipped, when the expected delivery date arrived but no items arrived I checked only to find it said it was shipped on the delivery date, so I contacted ASOS to be told there was an issue and the items had not been shipped at all, this is the second time they have done this to me I have only used them twice, there will not be a third, appalling service and communication, there's plenty of other suppliers I'd advise try one of the others”

Helpful Report

Posted 5 years ago

“ASOS lost my package (a jacket I bought for my brother for Xmas that I purchased on Dec 2, so way in advance to make sure it arrived on time. On Dec 19 I found out they lost it... but none notified me, I had to reach out to customer service to know. The tracking number never worked. No solutions that could fix the issue were offered to me. My bother won’t have his jacket for Xmas because of the terrible service ASOS provided. The worst was to hear that it was my fault because I should have contacted before... The only solution was to buy again the jacket in asos.es (but even though, the jacket won’t arrive on tîme) Also, I had to pay more as ASOS didn’t offer me any discount that matched the price I paid on ASOS.co.uk. So apart from not getting the jacket on time, I had to spend more money. I won’t buy on ASOS again. I don’t recommend it to anyone.”

Helpful Report

Posted 5 years ago

“I had an awful experience with ASOS. I’ve been a really loyal customer and have been using Asos for years, in the last year alone I spent nearly £1k!! On 30th November I ordered some Christmas presents in their Black Friday sale, I usually have premier (next day) delivery but this wasn’t available, standard delivery said 11th November. I got my confirmation email that it had been dispatched on the 5th, then after that NOTHING, I emailed them on the 14th chasing my order and got no response, then out of the blue I received an email saying that they had got my return! I was refunded so I called them straightaway, I would have reordered but 3 of the items were now out of stock and the rest had gone up in price, so even without the three out of stock items I would have ended up spending £65 more. They then told me that it was a mix up at their warehouse, it hadn’t been shipped so the staff assumed it was a return (this is a massive lie because it wouldn’t have had a returns label on it and I hadn’t marked the returns sheet inside) they offered me a 15% off voucher as a ‘gesture of good will’ and the guy on the phone told me they could only give me 15% because I’d only spent just over £100! I then asked for their complaints email and tweeted them asking them to respond. Their response was ‘if you want the items order again’ to which I responded that was very unhelpful, I was then just sent another 15% off voucher ‘to make it up to me’ (I can’t use these together and I can’t use them on sale items either) basically, they held my money for two weeks, gave me no update and then tried to fob me off with a 15% discount code when you can get 10% codes online for free. SCAMMERS and they don’t have any respect for repeat customers!!!”

Helpful Report

Posted 5 years ago

“Absolutely awful! I placed an order for two items black Friday and received email that order was received. Didn't arrive on delivery date of 11th December, which was a long time to wait anyway. Online chat 13th December told me the order had failed and been cancelled but they hadn't told me this and the order still showed as due in my app. One item was then out if stock and they wouldn't honour the black Friday prices on the other. They offered only a 10% discount. I asked for express delivery as a gesture of goodwill and they refused. Awful service and no customer care at all. I'm spending my money elsewhere”

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Posted 5 years ago

“I ordered two pairs of nike air forces on mon 12/09/19 & I received them on 12/12/19 as shown on the text message I'm very happy no issues, thank you”

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Posted 5 years ago

“£70 for a tracksuit that has a print on it made by fruit of the loom. ASOS YOU ARE SCAMNERS😠😠😠”

Helpful Report

Posted 5 years ago

“Terrible. £70 for a tracksuit that may be printed with a logo but the actual manufacturer is fruit of the loom!!! I buy this for my staff because it's cheap and easy to replace. What a big scam ASOS. Shame on you!!!!!”

Helpful Report

Posted 5 years ago

“Be aware of your account being closed without notification or explanation. An online shopping site which offering free postage and return but then terminate service to customer due to return frequency? I had made thousand dollars of purchasing before getting deactivated without notice, then chasing after their customer service and being terminated time to time during the chat when I need to sort out the return for my last order (which has not been delivered yet and can no longer be lodged a return from my account). I don't think anyone deserve to be humiliated this way when you pay money for a service. ASOS need to learn their lesson. If you can not afford a sale or a service such as free postage or free return, DO NOT offer it.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Asos Reviews