Asos Reviews

Name: Asos
Rating: 3.04

3.0 Rating 2,130 Reviews

51 %

of reviewers recommend Asos

Company Reviews

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Metrics

3.0

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely disgusted at ASOS . I returned jeans for the second time as both pairs were faulty , now I had paid on a gift card that I was given now before I threw it away I asked on the ASOS chat if the refund woukd go back onto gift card the guy told me it would go on my main payment method so I threw the card away now guess what it has not gone on my main payment method and has gone back on the gift card I no longer have 😡😡😡 I'm now 35 pound out if pocket”

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Posted 7 years ago

“after one week they finally shipped my order, unfortunately half of my order was sold out by then”

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Posted 7 years ago

“Don’t order from this company! They don’t care about keeping you as a customer. Bad service. I’m left out of pocket and have been ripped off by them.”

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Posted 7 years ago

“It will be a short review - i ordered Armani watches, T-shirt and shower gel. Surprisingly, i've got only T-shirt and shower gel, contacted support - BANNED ACCOUNT EVEN IF I HAVE A VIDEO PROOF OF UNPACKAGE! BEWARE OF SCAMMERS, DON'T MAKE MY MISTAKE!”

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Posted 7 years ago

“Ridiculously slow delivery service!! Sent me a different item to the one I ordered..not a happy customer.”

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Posted 7 years ago

“Terrible return and exchange policies. Would not refund my money or return the merchandise to me.”

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Posted 7 years ago

“Ordered a pair is shoes. They came and they were way to small. The sizing is way off. Sent them back via Collect +. They now say they haven’t received them back and will not refund me”

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Posted 7 years ago

“Kiss the Sky range...i have ordered two dresses and sent both back. Expensive poor quality items. Wont be ordering again.”

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Posted 7 years ago

“Terrible customer service. Charged for express delivery which did not arrive on time and never refunded”

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Posted 7 years ago

“I've never had major issues with the company until my last order. They had an offer and depending on the amount of your order you could have used a promo code for a discount. GIMME50 GIMME75 GIMME100 My total allowed me to use GIMME100. Some of the clothes didn't fit and I needed to return them. Instead of calculating the discount for each item (including the ones that I kept - the majority) before refunding they completely removed the discount, taking it off the refund. Other than being not fair, since the discount applied to all of the items, they wouldn't even recalculate the discount for the new amount. "Our policy doesn't allow us to do so". As their policy was imposed on them by some other entity. ASOS always seemed to me a company very similar to Amazon, which tries to establish a long term trust with its users, so to become the first choice today and in the future. This was an unprofessional move and they won't see me back. Just sent a request to delete my account as well. I might be just another customer, but you're just another retail website in an ocean of options. Good luck.”

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Posted 7 years ago

“Worst customer service I have ever dealt with. I used the spend $250 get $70 off. When I returned half the items because they were poor quality, smelt bad and didn’t fit they only gave me $11 back and subtracted the $70. I ended up having to return it all so that I could get my money back.”

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Posted 7 years ago

“I ordered a few dresses and typed the cc expiration date wrong (my fault completely). They sent an email about the order not going through. When I logged back into my account, I discovered you have to manually enter each item back into your bag. What a pain. Why can't you fix the cc and re-order? By the time I got to doing this a few days later, the promo code that I had originally used had expired. When I contacted customer service they were completely unhelpful and seemed to be speaking off a script. They're not willing to honor the code and that is more than enough to NEVER order from ASOS again. There are so many better and more professional online clothing companies that truly care about their customers. I hope this dissuades some people NOT to order. The aggravation and headache are not worth it.”

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Posted 7 years ago

“Description of the product wasn't accurate (the dress was 100% polyester, not 100% cotton as stated) and I didn't get my money back.”

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Posted 7 years ago

“Ordered my item from ASOS on the 19th Feb item dispatched on the 20th by 6th Mar still haven't received my parcel. Live chat to only find out that item is lost and no one from ASOS updated me only when i ask for an update. The replacement delivery they offered is the standard international delivery meaning which i have to wait for another 10days! i couldnt believe that i have to wait for a month for my parcel. When i suggested that ASOS should be responsible for the replacement delivery with free express delivery service, the customer service officer could only repeat that damn standardize sentence of "you will be charged for the delivery cost"Just wtf man! shitty service with unreliable courier!!!!!”

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Posted 7 years ago

“I am writing this post to display how awful the customer service is at #ASOS ASOS. So I returned two dresses on the 8th and they sent an email saying they received them on the 17th of JANUARY!!!! ever since they have messed me around saying they will pay the money in 5-10 days. 5-10 days later they didn't. 7 WEEKS ON and They still haven't refunded my money and keep demanding my bank statements. The service they have provided is frankly a pile of excrement and highly doubt I will use their service again as they are sarcastic and ignorant when you enquire about where your money is almost 7 weeks later. Please be warned people that ASOS has a serious issue with customer service and refunds. I will be sharing this message as much as I can until they give me my money back.”

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Posted 7 years ago

“Customer service was horrible and rude, had no sense of grammar or spelling. Appalled. Just because I am 15 gives nobody the right to undermine me, especially if you yourself are illiterate.”

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Posted 7 years ago

“I ordered an item in November, it arrived in January, 3 weeks after its expected delivery date. The order did not come with a tracking number so I had to guess when it was coming. By the time it arrived I was out of country and the post office shipped it back to ASOS, its now been ANOTHER 2 months and I still have no received a refund. This is absolutely unacceptable. The icing on the cake, I had returned another item and had to pay to ship it back with tracking! and was not reimbursed for the shipping cost. As someone who works in eCommerce, I am in awe that the poor quality of customer service, ease of purchase/return.”

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Posted 7 years ago

“I ordered a jacket that was supposed to arrive before December 21st 2017. Called them second week of Jan wondering where it had gone too. They had me look behind stuff in my yard to make sure it was not dropped off outside (should have been my first indication). Told them no. So they say they will send me another (even though the christmas gift was way past due). The first jacket arrives a day before the second jacket so I paid border fees thinking it was the second jacket when I had already paid it. Anyways. About $100 of border fees later for both jackets. I email them and tell them about it. They tell me to get my money back from DHL express (yah right, there is not even a place on the bill to request a refund and why would they pay it when they passed both from the border) and then they tell me to send the second jacket back. I told them that a $125 jacket has now cost me over $300 (because there was no way I was sending it back with their papers that still would have cost me another $30 - and I didn't want them to accuse me of getting merchandise without paying for it - so I paid for tracking back $93). BUYER BEWARE. Very stupid to be idiots with online customers. They can make or break you nowadays. The Jacket was of ok quality but not worth the money I ended up paying for it.”

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Posted 7 years ago

“Clothes are cheap looking in real life. Sizing is way off. Customer service is terrible! Never ordering from ASOS again.”

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Posted 7 years ago

“Faulty items, wrong items, items didn't match the description and photos. not true to size, robbery refunds. And the most TERRIBLE CUSTOMER SERVICE: telling you they will do something - and they don't, promising a refund for the postal expenses (because it's you who need to send them back wrong items) and it's you who will waste time and nerves to actually get that refund, 3-4 different answers from the different people for the same question, once didn't answer for 5 days and always: endless back and forth of emails with script answers, I've wrote to them FOUR times with the same thing (i wanted to deactivate my account). The most incompetent company!”

Helpful Report

Posted 7 years ago

Asos is rated 3.0 based on 2,130 reviews