Asurion Reviews

1.2 Rating 370 Reviews

5 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Phone:

908-547-3754

How quickly does Asurion resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 31% of reviewers feedback is Asurion takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

76.70%

Industry Average

“ I have an old Pixel 2 phone a friend needed to use after losing his; I took it to Asurion in Arlington and in less than 30 minutes it was reset & ready to use. Excellent service! I always take my phone issues to Asurion and they always fix my issues!! Excellent!! ”

- Jan

Asurion Reviews

Customer Service - Good