Atlas and I Reviews

Name: Atlas and I
Address: Business Innovation Centre, Innovation Way, Barnsley
Rating: 2.76

2.8 Rating 76 Reviews

39 %

of reviewers recommend Atlas and I

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About Atlas and I:

We think giving a gift should be a personal experience for the giver as well as the receiver, from the lightbulb moment when you discover the perfect gift, to the tear in the receiver

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Phone:

0208 944 2123

Email:

info@atlas-and-i.com

Location:

Business Innovation Centre, Innovation Way
Barnsley
S75 1JL

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Atlas and I 1 star review on 5th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a framed print for a special 18th birthday present and it arrived in time although not as I was expecting with only half the county name across the centre of the print - very disappointed with the product indeed! I have been trying to contact the company almost daily for a week now by phone and email to see if this can be rectified. They have responded with one brief email response and are now ignoring calls, messages and emails ! Customer service from this company seems to be dreadful if there is an issue with any product. I wish that I had read the reviews before I ordered from them. They are incredibly difficult to get hold of and they don’t seem at all interested in trying to sort this out to my satisfaction. I am still trying to get hold of them to try to work it out as I can’t do anything with the print as it is in this current state. Very frustrated with their lack of customer service.”

Helpful Report

Posted 1 year ago

“Ordered weeks in advance of when the items were needed. The maps arrived and weren’t correct and it was incredibly difficult to reach anyone in customer services both by phone and email. No one ever picked the phone up, despite attempting to call at different times of the day. Repeatedly told Atlas what my deadline was for the map reproduction and tried to arrange reprints but was seriously let down. Proofs were approved of the reprints but they never got round to reprinting them and mailing them to me. These were gifts for a very special occasion and I was forced to find alternatives the day before the event because Atlas couldn’t be bothered to tell me if they could be reprinted in time. Eventually, they gave a full refund but never an apology. I would rate this 0 stars if I could.”

Helpful Report

Posted 1 year ago

“I ordered three weeks ahead of when I needed the map, which was a gift for a very special occasion. After a number of requests to know lead and delivery time I finally got a reply the day before the map arrived. Unfortunately it wasn’t what I had ordered. I emailed the company and tried to call so many times, letting them know that there was a clear deadline and asking them just to let me know if it could be remedied, to allow me enough time to organise an alternative gift if they weren’t able to put it right. No one has ever returned a single call, and I had no responses to my emails. Finally, after a week of asking for a simple answer to my request for a reprint, then my request for a refund, I received a response by email to say that they would cancel the reprint and refund my money…no hint of an apology or a an explanation as to why they hadn’t fulfilled the order or bothered to answer my queries. This was the day after the occasion that the gift was needed. The refund has yet to materialise. The customer service is shocking! Really nice idea for unique gifts, but allow lots of time because these people do not respond to calls or emails, especially when something is wrong with the order. I recommend looking elsewhere.”

Helpful Report

Posted 1 year ago

“Absolutely awful, we were sent the wrong item and I emailed and rang but got no answer, then after several weeks got a reply and was told it was their mistake and they would send another one with the correct map on but again that was weeks ago and we haven’t received anything yet. Very disappointed.”

Helpful Report

Posted 1 year ago

“Ordered a print with the extra art work check . Print arrived with a huge gap between the map and the silhouette. I complained sent a photo of the print as requested and then heard nothing despite my follow up emails, & calls not answered . Terrible customer service and have returned the print . I will be taking action to recover the cost of the print. Discovered the print comes from Latvia ( from the packing slip ) obviously not checked for mistakes and was never asked to check the art work despite paying for this option . My recommendation is best avoid this company at all costs !”

Helpful Report

Posted 1 year ago

“I placed an order 6 weeks ago, it was supposed to be delivered within 10 days. It was a present. I still haven't received it and they are not answering any emails, calls or messages through the website. The present I ordered was £180 and so I am missing the money and the map.”

Helpful Report

Posted 1 year ago

“The card was to be delivered within three days it took 10 days which meant it was too late for the event. Very poor.”

Helpful Report

Posted 1 year ago

“Can't get any response from messages left, emails sent and phone calls made, dreadful customer service. You've just lost a relatively big order”

Helpful Report

Posted 1 year ago

“Similar to previous posts, I still haven't received my order after two months. No reply to emails or phone calls.”

Helpful Report

Posted 1 year ago

“I got a refund on one order after I complained via PayPal . They said my other order was delivered but my friend did not receive it so I lost out and so did she . Never again”

Helpful Report

Posted 1 year ago

“Terribly disappointed, no contact with me till the wrong map arrived. No confirmation email to check what I was getting. Tried phoning after I placed the order ,no answer. Didn’t use the postcode that I gave. Could think of endless gift ideas but unfortunately won’t use again . Wasted my money , now have a map sitting in a box.!!”

Helpful Report

Posted 1 year ago

“I have been trying to get in touch with their customer advice team now for a week. I have left several voicemails (no one ever picks up their company phone), 5 emails, and social media posts. No one replies. Terrible service and I still have no idea what has happened to my (now late) order.”

Helpful Report

Posted 1 year ago

“Website was hard to use, wrong map sent on my order and despite emails and calls no one answers to help rectify the problem. A good idea but NOT worth the money and very poor customer. PS I never leave negative reviews but no choice here”

Helpful Report

Posted 1 year ago

Hi Sharon - sorry to hear there was an issue with your map! Please get in touch and we'll investigate what's happened and look at a replacement or refund. Apologies for any inconvenience

Posted 1 year ago

“I wouldn't bother paying for a "bespoke" print. It took over a month to organise as on average it took them 5 days to answer a simple email, they don't answer the phone or respond to voicemails. The extra £60 it cost certainly didn't go on customer service. They took my money and then went silent, didn't even confirm they had received the money and no notification of when the item was sent. Other than being a nice printer paper, this is not worth the money.”

Helpful Report

Posted 1 year ago

Hi Ella, sorry to hear your experience with Atlas & I wasn't as we'd hoped! We did produce a couple of bespoke silhouette options for you at no extra cost and provided a full refund when you weren't satisfied with the product.

Posted 1 year ago

“Although the artwork was lovely, it was not what I ordered. I have emailed countless times trying to sort it out and other than a reply asking what I actually received (which is replied to) I have had no further contact. I even admit it may have been me ordering wrong but have had no reply to try and get the order re-done. Therefore I’m afraid on this occasion I cannot recommend”

Helpful Report

Posted 2 years ago

“Poor quality blurry picture and the map not where I wanted it.”

Helpful Report

Posted 2 years ago

Atlas and I is rated 2.8 based on 76 reviews