Atlas and I Reviews

Name: Atlas and I
Address: Business Innovation Centre, Innovation Way, Barnsley
Rating: 2.93

2.9 Rating 58 Reviews

43 %

of reviewers recommend Atlas and I

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About Atlas and I:

We think giving a gift should be a personal experience for the giver as well as the receiver, from the lightbulb moment when you discover the perfect gift, to the tear in the receiver

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Phone:

0208 944 2123

Email:

info@atlas-and-i.com

Location:

Business Innovation Centre, Innovation Way
Barnsley
S75 1JL

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Atlas and I 1 star review on 12th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish..”

Atlas and I 1 star review on 31st October 2025

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Posted 1 week ago

“They don’t just solve problems, they redefine what exceptional digital customer care looks like”

Helpful Report

Posted 1 week ago

“I found myself in a difficult situation, unsure of how to move forward. While searching for help, I came across Paradigm Recovery Firm which had received numerous positive recommendations online. I decided to reach out, and from the very beginning, their professionalism and efficiency were evident. They responded quickly, took the time to understand my concerns, and demonstrated a sincere commitment to resolving my issue. Their patience and attention to detail reassured me that I was finally working with capable and trustworthy professionals.”

Atlas and I 1 star review on 30th October 2025

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Posted 1 week ago

“Working with RESOXIT was smooth and remarkably effective. Their team replied promptly, kept me informed throughout the process, and managed every detail with professionalism and care. They were reliable, approachable, and made the entire experience simple and stress-free. It’s rare to find a service that combines speed with reliability, but they truly delivered both effortlessly.”

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Posted 3 weeks ago

“Withdrawal process carried out successfully, everything was handled quickly and without complications.”

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Posted 4 weeks ago

“Their support was invaluable, and I’m genuinely grateful for the guidance they provided during a challenging time.”

Atlas and I 1 star review on 2nd October 2025

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Posted 1 month ago

“Very pleased with my purchase but was a bit unsure that my order had been placed as no acknowledgement of online order and on my first purchase a few years ago I was sent through a draft of how the print wd look Like so was expecting this time. Item was delivered in time but wd hv liked a regular update”

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Posted 9 months ago

“Spot on! Lovely idea and good quality product. Great Christmas present”

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Posted 10 months ago

“Just what I wanted - thank you!”

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Posted 11 months ago

“What more needs to be said? Want to purchase a personalised drinks tray very kindly paid for as a wedding gift. Unfortunately the website doesn't work, no-one is responding via email and from these reviews it doesn't seem worth trying. We will try and refund for an equivalent gift which is a shame!”

Helpful Report

Posted 11 months ago

“Sadly the resolution of the product was not as good as I would have hoped. Not obvious on the website and then no indication that this may be a problem - also frustrated that on two occasions I tried to contact you through both website message and email and I received no reply.”

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Posted 1 year ago

“Not impressed. Sent me the incorrect order and despite numerous emails and phone calls I still haven’t been able to get hold of them. Terrible customer service. Will not be using again.”

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Posted 1 year ago

“Product never arrived. No answer to email. No answer to voice message. Dispute lodged with credit card company and refund received.”

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Posted 1 year ago

“On 24/08/24 I purchased an unframed Map Heart Print, at a cost of £65. Although rather expensive, I felt it a price worth paying, given that it was personalised. I had hoped it would arrive in time for a family birthday at the end of August. To date (10/09/24) I have still not received this item and when enquiring into it's whereabouts, I found that the contact telephone number just goes go to voicemail. There has been no return call and no reply to my email. Very disappointed.”

Helpful Report

Posted 1 year ago

“Ordered a print for friend’s birthday. Product did not arrive. Multiple attempts to contact with no response. Taken payment and no product received. Tried ringing emailing and web site communication to no avail. Hoped this was a communication error - very disappointed.”

Helpful Report

Posted 1 year ago

“Extremely unhappy with this company. There was an issue with the product that I received and it has been a nightmare trying to get hold of the company. They don't respond to phone calls and I have emailed many, many times and only had two brief replies. They have indicated some time ago that they will replace the print FOC but I am still waiting for that to materialise despite numerous emails since asking when this will arrive. I have a useless framed print that cost me £105 and they have one very unhappy customer who they seem unwilling to try to sort out . I am extremely disappointed in their customer service - they just don't seem bother about customer satisfaction at all - I wish I had read other reviews before dealing with them. I think if everything runs smoothly they are probably OK to deal with but if you have an issue they just ignore you ! However I am persisting and hoping that they will respond and send me a FOC digital print asap.”

Helpful Report

Posted 1 year ago

“Really easy to order and it arrived much quicker than expected. The finished product was lovely. My only issue was that I didn’t receive an order confirmation email, until I emailed and asked about it, but they were quick to reply and confirm for me. I’ll definitely be ordering again.”

Helpful Report

Posted 1 year ago

“I did not receive my item and have had no communication from the company after numerous attempts to contact them. I am now making a claim through PayPal. Hugely disappointed, an awful company.”

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Posted 1 year ago

“Sorry poor review. Tried numerous times via phone and email for personalisation confirmation for order but no response. Escalated to Pay Pal. Received order with no personalisation, late. Such a pity as product was nice but just had none of the personal details that I had requested.Maybe company taking on too much work or needing to employ someone to answer calls and emails.”

Helpful Report

Posted 1 year ago

“I ordered a framed print for a special 18th birthday present and it arrived in time although not as I was expecting with only half the county name across the centre of the print - very disappointed with the product indeed! I have been trying to contact the company almost daily for a week now by phone and email to see if this can be rectified. They have responded with one brief email response and are now ignoring calls, messages and emails ! Customer service from this company seems to be dreadful if there is an issue with any product. I wish that I had read the reviews before I ordered from them. They are incredibly difficult to get hold of and they don’t seem at all interested in trying to sort this out to my satisfaction. I am still trying to get hold of them to try to work it out as I can’t do anything with the print as it is in this current state. Very frustrated with their lack of customer service.”

Helpful Report

Posted 1 year ago

Atlas and I is rated 2.9 based on 58 reviews