Atlas and I Reviews

Name: Atlas and I
Address: Business Innovation Centre, Innovation Way, Barnsley
Rating: 2.76

2.8 Rating 76 Reviews

39 %

of reviewers recommend Atlas and I

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About Atlas and I:

We think giving a gift should be a personal experience for the giver as well as the receiver, from the lightbulb moment when you discover the perfect gift, to the tear in the receiver

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Phone:

0208 944 2123

Email:

info@atlas-and-i.com

Location:

Business Innovation Centre, Innovation Way
Barnsley
S75 1JL

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Atlas and I 1 star review on 5th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Never arrived Company took money. Product never arrived. Dont answer emails or the telephone. Has a posh voiced lady on answer machine but left over 10 mesages NEVER replied to any. Ruined wedding as no gift. AVOID at all costs. Wasted money. No wedding gift..appalling customer service. Dont waste your time. So disappointing.”

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Posted 1 year ago

“Extremely unhappy with this company. There was an issue with the product that I received and it has been a nightmare trying to get hold of the company. They don't respond to phone calls and I have emailed many, many times and only had two brief replies. They have indicated some time ago that they will replace the print FOC but I am still waiting for that to materialise despite numerous emails since asking when this will arrive. I have a useless framed print that cost me £105 and they have one very unhappy customer who they seem unwilling to try to sort out . I am extremely disappointed in their customer service - they just don't seem bother about customer satisfaction at all - I wish I had read other reviews before dealing with them. I think if everything runs smoothly they are probably OK to deal with but if you have an issue they just ignore you ! However I am persisting and hoping that they will respond and send me a FOC digital print asap.”

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Posted 1 year ago

“Really easy to order and it arrived much quicker than expected. The finished product was lovely. My only issue was that I didn’t receive an order confirmation email, until I emailed and asked about it, but they were quick to reply and confirm for me. I’ll definitely be ordering again.”

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Posted 1 year ago

“I have not received my order. I have emailed twice and used the online form and Facebook messenger with no response. They have taken my money and not my order and non existent customer service.”

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Posted 1 year ago

“I did not receive my item and have had no communication from the company after numerous attempts to contact them. I am now making a claim through PayPal. Hugely disappointed, an awful company.”

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Posted 1 year ago

“Sorry poor review. Tried numerous times via phone and email for personalisation confirmation for order but no response. Escalated to Pay Pal. Received order with no personalisation, late. Such a pity as product was nice but just had none of the personal details that I had requested.Maybe company taking on too much work or needing to employ someone to answer calls and emails.”

Helpful Report

Posted 1 year ago

“I ordered a framed print for a special 18th birthday present and it arrived in time although not as I was expecting with only half the county name across the centre of the print - very disappointed with the product indeed! I have been trying to contact the company almost daily for a week now by phone and email to see if this can be rectified. They have responded with one brief email response and are now ignoring calls, messages and emails ! Customer service from this company seems to be dreadful if there is an issue with any product. I wish that I had read the reviews before I ordered from them. They are incredibly difficult to get hold of and they don’t seem at all interested in trying to sort this out to my satisfaction. I am still trying to get hold of them to try to work it out as I can’t do anything with the print as it is in this current state. Very frustrated with their lack of customer service.”

Helpful Report

Posted 1 year ago

“Ordered weeks in advance of when the items were needed. The maps arrived and weren’t correct and it was incredibly difficult to reach anyone in customer services both by phone and email. No one ever picked the phone up, despite attempting to call at different times of the day. Repeatedly told Atlas what my deadline was for the map reproduction and tried to arrange reprints but was seriously let down. Proofs were approved of the reprints but they never got round to reprinting them and mailing them to me. These were gifts for a very special occasion and I was forced to find alternatives the day before the event because Atlas couldn’t be bothered to tell me if they could be reprinted in time. Eventually, they gave a full refund but never an apology. I would rate this 0 stars if I could.”

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Posted 1 year ago

“Atlas was incredible experience when im in Bali 🩷”

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Posted 1 year ago

“Very easy to choose and order online, the zoom in mechanism was great, as the atlas framed print arrived was excatly as expected! Delivery was prompt too. Will definitely recommend.”

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Posted 1 year ago

“Just ordered a map and silhouette before reading these reviews . I had left a message for the co to call me as I wanted to check something - they never returned my call and the product looked so good I ordered anyway . Wish I'd read the reviews - now concerned I may not receive and / or may not be correct . Ordered on Sunday - said 3-5 days delivery - so I'm still hoping .....”

Helpful Report

Posted 1 year ago

“I ordered three weeks ahead of when I needed the map, which was a gift for a very special occasion. After a number of requests to know lead and delivery time I finally got a reply the day before the map arrived. Unfortunately it wasn’t what I had ordered. I emailed the company and tried to call so many times, letting them know that there was a clear deadline and asking them just to let me know if it could be remedied, to allow me enough time to organise an alternative gift if they weren’t able to put it right. No one has ever returned a single call, and I had no responses to my emails. Finally, after a week of asking for a simple answer to my request for a reprint, then my request for a refund, I received a response by email to say that they would cancel the reprint and refund my money…no hint of an apology or a an explanation as to why they hadn’t fulfilled the order or bothered to answer my queries. This was the day after the occasion that the gift was needed. The refund has yet to materialise. The customer service is shocking! Really nice idea for unique gifts, but allow lots of time because these people do not respond to calls or emails, especially when something is wrong with the order. I recommend looking elsewhere.”

Helpful Report

Posted 1 year ago

“Tried to get in touch with this company many many times before I ordered, email, phone, Facebook but noone ever answered or responded....dreadful customer service. However I took pot luck and ordered and to my amazement it arrived on time and I was very pleased with my order. They to sort their customer service out though”

Helpful Report

Posted 1 year ago

“Absolutely awful, we were sent the wrong item and I emailed and rang but got no answer, then after several weeks got a reply and was told it was their mistake and they would send another one with the correct map on but again that was weeks ago and we haven’t received anything yet. Very disappointed.”

Helpful Report

Posted 1 year ago

“Ordered a print with the extra art work check . Print arrived with a huge gap between the map and the silhouette. I complained sent a photo of the print as requested and then heard nothing despite my follow up emails, & calls not answered . Terrible customer service and have returned the print . I will be taking action to recover the cost of the print. Discovered the print comes from Latvia ( from the packing slip ) obviously not checked for mistakes and was never asked to check the art work despite paying for this option . My recommendation is best avoid this company at all costs !”

Helpful Report

Posted 1 year ago

“I placed an order 6 weeks ago, it was supposed to be delivered within 10 days. It was a present. I still haven't received it and they are not answering any emails, calls or messages through the website. The present I ordered was £180 and so I am missing the money and the map.”

Helpful Report

Posted 1 year ago

“I was very happy with the personalised map heart framed print. The quality of the frame was good and it was well packaged and arrived in perfect condition although it did take a little longer than stated to arrive. Customer Service was good as I had a query about how the map would look and then received an email from Tom with a preview of the print which reassured me.”

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Posted 1 year ago

“The card was to be delivered within three days it took 10 days which meant it was too late for the event. Very poor.”

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Posted 1 year ago

“Can't get any response from messages left, emails sent and phone calls made, dreadful customer service. You've just lost a relatively big order”

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Posted 1 year ago

“Lovely map, arrived quickly, will buy again! Such a great idea”

Helpful Report

Posted 1 year ago

Atlas and I is rated 2.8 based on 76 reviews