Atlas For Men Reviews

Name: Atlas For Men
Address: 87, Rue la Boétie, PARIS, Paris
Rating: 4.20

4.2 Rating 385 Reviews

82 %

of reviewers recommend Atlas For Men

Company Reviews

Metrics

Info

4.2

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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Atlas For Men 5 star review on 31st December 2024

DAVID GARNHAM

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for xxl you sent small”

Helpful Report

Posted 2 months ago

Dear Malcolm, Thank you for taking the time to leave a review. I am sorry to hear that the incorrect size item was sent to you. Could you please confirm the reference code of this, so I can arrange to get the size XXL sent to you at webcare@atlasformen.co.uk? Apologies again for the inconvenience caused. Kind regards, Aude@Atlasformen

Posted 2 months ago

“Once you understand that your product sizing is very generous, ie. for large order medium, for waste size 36 order 34, then the product itself is of a very rreasonable and acceptable quality. Regarding this responce time can be improved especially because you are required to pay an extra £3 for the pleasure of returning the goods for replacment of the smaller size garments and up to 30day waiting time for the replacement to arrive.”

Helpful Report

Posted 4 months ago

Dear Colin, Thank you for getting in touch. Sorry to hear the item that you ordered is too large, our sizes can come up on the generous side. We have recently revised our size charts. Returns can take up to 21 days to be processed, we will let you know once the item has been exchanged, or refunded. A £2.99 returns fee is applied to orders. We do appreciate your feedback , and apologise for any inconvenience caused. Kind regards, Aude@Atlasformen

Posted 4 months ago

“Goods Purchased OK, EVRI delivery service not what you expect in today's age. 1st delivery was slow, returns even slower about 20 days, 2nd delivery was very good. Answers below are for 2nd delivery.”

Helpful Report

Posted 7 months ago

Dear Malcolm, Thank you for getting in touch. We are very sorry that you received your order late, this was sent via an Evri parcel shop so these deliveries can take a little longer. For our returns policy we do ask you to allow 21 days, we can see the order was exchanged. We thank you for shopping with us, and apologise for any inconvenience caused. Kind regards, Aude@Atlasformen

Posted 7 months ago

“Bit disappointed really with the service as the goods never arrived. I placed the order on 1st June. I chased them up by email and told to wait 10 working days even though they were marked as dispatched. Checked with yodel saying tracking saying still with sender. Phoned up 0n 15th June told it was being delivered that day never arrived. Phoned again this morning and spoke to a very nice agent who explained the goods have gone missing and have not been scanned in by Yodel. As they were required by 17th as going on holiday I have asked for a refund. Not a good start with my first order. However the last agent was at least honest and polite and I can not fault her.”

Helpful Report

Posted 2 years ago

Dear Terence, Thank you for getting in touch. We are extremely sorry that your order did not arrive with you in the time advised. It would appear that your parcel did go missing in the Yodel network, and we apologise that we were unable to get a replacement to you quicklyl. We are very glad that our operative Clarice, was able to help explain the situation to you, and that a refund is now processing. We do hope you will try and use our services, upon returning from your holidays. Have a good weekend, Aude@Atlasformen

Posted 2 years ago

“I very satisfied with the customer services”

Helpful Report

Posted 2 years ago

Dear Christine, We thank you for your recent feedback. We can see you are very satisfied with our services. If you would reconsider your review score, we would very much appreciate it. Kind regards, Aude@Atlasformen

Posted 2 years ago

“I contacted atlas because after 8 days it was still showing being prepared, 2 days after my phone call it was still showing as being prepared, so after 10 days ( 3 of which were holidays) it had still not been sent out, not good service”

Helpful Report

Posted 2 years ago

Dear Customer, We are sorry for the delay in getting your parcel to you. Delivery is 5 - 7 working days, and the order details are now with our courier. Delivery dates do not include Bank holiday days, so the parcel will arrive slightly later than normal. Please do let us know if you require any further information. Kind regards, Aude@Atlasformen

Posted 2 years ago

“Fir an order I had to call 4 times because the first two advisors made a mess with my order and they were not trained. The first one was hopeless hus Name Mark. The second one Joe who tried but did not succeed and caused me a problem with the Bank. Only two Ladies new their job and I commend them for their skills. I wad ready to cancel my order and never order again.”

Helpful Report

Posted 2 years ago

Dear George, I am happy to hear that this issue has now been resolved. We strive to provide the best customer service experience and will make sure that the concerned staff receive refresher training. I do apologise for the inconvenience caused. Kind regards, Aude@Atlasformen

Posted 2 years ago

“Hi sorry to have to write this review but I am very disappointed with atlasformen I placed an order on 17th June it is now 27th not arrived just been on to customer services they say their advert states 3-7 working days delivery time they told me that’s not from time of ordering but from time dispatched my order was dispatched on 23rd that’s so it taken 7days to process the order my estimated delivery is 29/30th if I had known this I would definitely not have placed an order and don’t think I will in future”

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Posted 3 years ago

“Placed order May 17/22 still not received it . Can not get any service or answers by phone . Has been charged on my credit card”

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Posted 3 years ago

“Items satisfactory, not the best quality but ideal for everyday use, the fit is good but delivery time is poor. Being a full week before Items are confirmed as dispatched and then up to 4 days with transportation. (This could be a normal situation ) however being an “Amazon” customer I have come to expect Immediate dispatch and fast delivery 🤷🏼”

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Posted 3 years ago

Atlas For Men is rated 4.2 based on 385 reviews