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Atom Tickets Reviews

1.2 Rating 102 Reviews

5 %

of reviewers recommend Atom Tickets

Company Reviews

1.2

Based on 102 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Atom Tickets 1 star review on 12th October 2023

Atom Tickets 1 star review on 3rd September 2023

Atom Tickets 1 star review on 3rd September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They shut my account down because they had an issue and I tried to order too many times when it didn't go through, because I wasn't sure if it was my phone or them having the issue. Apparently retrying payment the adding another payment card to retry violates TOS?”

Posted 9 months ago

“The App and the Website are not the same. I would like to get tickets at my computer at times and I can't because although I am logged in on the app with my phone due to t-mobile Tuesdays. The actual atomsticket has no record of my number. the app wont let me add my email and the website wont accept my phone number. it wouldnt be a big deal but I want my points. I am an AMC Stubs member and If Im going to use this App, then I want to be able to get points on my purchases. I have contacted the company. and there are only canned responses that neither address and or explain the issue or resolution. outside of my TMobile Tuesdays if anyone knows of any alternative then getting my tickets using this app please share. Thanks”

Posted 9 months ago

“I paid for 4 tickets at Apple Cinema in Westbrook, ME, and the movie was canceled. The theater refuses to reimburse me, saying Atom was the ones to provide the tickets. I have sent two emails to customer support. Crickets. DO NOT USE.”

Posted 9 months ago

“F**K ATOM TICKETS!!! They are trash... TRASH!!! DON'T USE THEM! They'll use you 🫵”

Posted 9 months ago

“This is a horrible site!! After trying to purchase tickets for 20 minutes I finally gave up and went directly to the theater. Don’t waste your time.”

Posted 10 months ago

“Horrible service. We had to pay for a movie we did not see at all, the movie theater was gladly giving us a refund but once they scan the ticket their system would not let us. The movie theater told us to go through Atom to get the refund for the movie we did not watch since they could not do it. I emailed Atom and it took over a week to even get responses and they refuse to refund me. We now have a movie we never seen, because it was literally so loud we couldn't even walk into the theater so they end up canceling the movie. It was even on the news that something was wrong with the theater and people had to leave, yet we still got stuck paying for a family of five for a movie we never saw. Absolutely ridiculous! Then when I asked to speak to the manager the person refused to let me. I am so upset and will be leaving reviews all over about this problem. I would love to discuss it with someone if you could email me at cjusino1@gmail.com”

Posted 10 months ago

“I usually don't have a problem with this website, and honestly prefer to buy my tickets in advance especially for late night showings or special event movies (like Studio Ghibli or a anniversary of X movie) but this last time was awful. the movie was advertised as a late showing on their website, but when i arrived to my theater they were not doing a late showing of this movie. Atom won't refund or credit my account so I'm just out. I won't be using them anymore.”

Posted 10 months ago

“Only giving a star because I can not leave 0. I've had atom app for a few years and all of the sudden I can't make any purchases. So I contact customer service, which btw is only via Chat. The # they have provided just directs you to chat. I was told because I attempted too many times to place my order that my account was deactivated by the system. Which doesn't make sense because any normal person who has placed an order and it doesn't go through will attempt to do it again. So, they can not fix it this decision. But joke is on them, I'll just use another platform & give them my business. DO NOT BUY WITH THEM.”

Posted 10 months ago

“If I could give no stars, I would have. The company is not focused on customer service or fulfilling their obligations. Do not purchase a subscription from them for any theatre. You will run into pending orders which then get canceled by company and instead of helping you replace the order, they copy and paste terms and neglect understanding the issue at hand. Use a different ticketing app or purchase directly from the theatre, Atom Tickets has no interest in you as a customer.”

Posted 1 year ago

“I accidentally bought tickets for the wrong night. I showed up to the theater found out I purchased tickets for the night before! The theater couldn’t refund me or exchange so I had to buy the tickets again and hope Atom Tickets could refund me. It turns out they won’t refund me either! So I paid twice for me, my wife and 3 children to see one showing! That’s over $100 on one showing!”

Posted 1 year ago

“Wish I had read these reviews before I bought movie tickets with Atom. I had to cancel and the policy stated I would receive a refund as long as I cancel before the event. I even received a notification that my refund was issued. But guess what? They never issued it, and never responded to multiple emails over 6 days. Now I've reported them to PayPal so I'll see how that goes. DON'T USE THEM!”

Posted 1 year ago

“I didn't even know I had an Atom account anymore until yesterday when I saw that I was charged for $50 for 2 movie tickets. Luckily I was still able to log in and cancel that transaction. I changed my password and still got hack again! This time for $99 and I am locked out of the account. The customer service number doesn't work so I hope I hear back through email. How is this company even around with these horrible reviews and endless scams! I want my money back!”

Posted 1 year ago

“Atom is a scam!! Purchased tickets but didn’t get any tickets. There’s no customer service for “this company””

Posted 1 year ago

“Went through the process of buying two tickets. Then it said something went wrong. Got an email that said thank you for buying tickets but we did not get any tickets in email or text. Avoid this dysfunctional outfit.”

Posted 1 year ago

“Prices are super hiked on their platform the ticket that they are selling for $28 i purchased for $17.5 on the cinemas website”

Posted 1 year ago

“There is no trail to refund these tickets. No confirmation email, no receipt. Just a QR code for the event that you have to print out at the time, with no supporting information on it. AVOID ATOM.”

Posted 1 year ago

“We bought tickets through ATOM for a Met Opera simulcast of The Hours. There was no sound. The movie theater said that we needed to request a refund from Atom. Atom denied our claim for the price of the tickets. Atom is the WORST. NEVER BUY TIX THROUGH ATOM. MAJOR RIP OFF.”

Posted 1 year ago

“Downloaded the digital rewards I received only to find out there's not a participating theater anywhere near me. What a waste of $45.”

Posted 1 year ago

“Help!! I log in with FB and see Atom Cash balance. However, when I attempt to buy tickets, software reverts to an OLD account mona.safley@yahoo.com and Atom Cash balance displays as $0. I've been trying to buy replacement tickets for over 2weeks. Software glitch,??”

Posted 1 year ago

“SOMEONE GOT A HOLD OF MY CREDIT CARD AND BOUGHT 105 DOLLARS WORTH OF GROCERIES FROM INSTACART RIGHT AFTER I BOUGHT MY MOVIE TICKETS. ALWAYS USE YOUR CREDIT CARD AT LEAST YOU CAN GET YOUR MONEY BACK. CRAZY. CAPITAL ONE NOTIFIED ME OF THE PURCHASE. THANK GOD FOR CAPITAL ONE NOTIFICATIONS. NEVER AGAIN.”

Posted 1 year ago

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Atom Tickets is rated 1.2 based on 102 reviews