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Atom Tickets Reviews

1.2 Rating 102 Reviews

5 %

of reviewers recommend Atom Tickets

Company Reviews

1.2

Based on 102 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Atom Tickets 1 star review on 12th October 2023

Atom Tickets 1 star review on 3rd September 2023

Atom Tickets 1 star review on 3rd September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I was purchasing tickets my theater was ful went to the other theater and got those ok later they change my movie tickets instead of refund me with out warning there costumer support is trash and now I’m out some cash after canceling and rescheduled and now a person can’t show due to this change now out more money great had to cancel and place again and guess what out money wanted to use credit for snacks customer support said cancel order and replace I’m like nope not dealing with that again”

Posted 4 years ago

“We just got Megaplex passes and I ran into a problem finding our theater. I emailed Atom Tickets and they got back to me almost immediately. They resolved my problem and were very helpful and friendly. Great customer service!”

Posted 4 years ago

“Never fall for this company. They never refund their "fees" or "convenience changes". WORST!”

Posted 4 years ago

“this web/app sucks! It won't honor disney insider reward. The representative is literally idiot knowing nothing. Total waste of time. Don't buy ticket through them. Use fandango instead!”

Posted 4 years ago

“Awful! bought tickets to the Nutcracker thru Atom Tickets, when we got to the cinema they couldn't pull them up so we were forced to buy new tickets on the spot. We contacted Atom and let them know the cimena had no record of the tickets and they said 'we can't refund money for tickets after show time' ???? So we're out the cost of the original tickets, super frustrating! RIPOFF< BUYER BEWARE!!!!!!!!!”

Posted 4 years ago

“Horrible customer service. Their purchase process when using paypal is rigged so it will charge you a non-fully refundable charge without a confirmation page. If you want to cancel, they keep a partial amount. I went through several layers of communications up to the supervisor and could not get a refund. Be advised, stay away from atom tickets!!!!!”

Posted 4 years ago

“Fraudulent site. I had unauthorized transactions and reported it immediately but they refused to give my money back. I live in Canada and the transaction was made in New Jersey. Atom will not protect nor keep your information safe. Be safe guys.”

Posted 4 years ago

“Incredibly hard to get a refund for a single ticket. Fandango? Quick, simple, easy. Atom? Cancel your while prefer and but again. The catch? Won't get refund for TEN days. RIDICULOUS”

Posted 4 years ago

“I've been using atom for a while now. I just had a glitch one time last year when we were assigned same seat as others. Apart from that, it has been great experience with regular deals/offers and tie up with theaters for discounts”

Posted 4 years ago

“HORRIBLE! Placed in order was charged and told they couldn't find it. Worst customer service ever..stay away!!!”

Posted 4 years ago

“Awful experience. I bought tickets to see the I Love Lucy Colorization at my local AMC theatre and when we got there our seat numbers DID NOT exist. Several other people had the same problem. Management was in the theater trying to move people around. One lady bought a handicap ticket - she was in a wheelchair and her seat was not a handicap seat. It was in the middle of a regular row. The show was sold out - we had to sit in Front Row - it was horrible. I will never purchase tickets through this site.”

Posted 4 years ago

“Total Ripoff! Do not use this site. I got free movie vouchers for giving blood. Went to site and selected a movie and time, printed out the tickets. Easy, right? Well, my wife wanted to change the movie time by 1 hour later (still before the 6 pm evening price change). Atom would let you cancel, and reuse your voucher, BUT, they change the price! It was only 1 hour later than prior tickets, and they increased the price per ticket, and you had to pay out of pocket to use the voucher! Choose another ticket site with real Customer Service policies! This site is a ripoff! I won't give blood again if they are giving out Atom ticket vouchers! I'll go elsewhere, or just not give!! BEWARE!”

Posted 4 years ago

“Bought tickets online back in June for the Grateful Dead Meet-Up on August 1, 2019. Having had a previous bad experience with Atom Tickets, I went to the theater early today to pick up my tickets. Guess what? No record of my purchase - no tickets to pick up. I bought two new tickets, and then back at the office, I verified on my credit card records, YES, I had purchased two tickets previously. So why were they not in the movie theaters database?”

Posted 4 years ago

“An absolute scam.”

Posted 4 years ago

“DON'T USE ATOM TICKETS..SIGNED UP, PAID FOR MOVIE, RECEIVED EMAIL THAT THERE WAS A PROBLEM WITH THERE COMPUTER. i WAS CHARGED WITH COST OF TICKET BUT ATOM CANCELED SEATS. I GOT RIPPED OFF.”

Posted 4 years ago

“Buyers Beware I just got robbed of $20. They won’t give you a refund, instead they will tell you to go back the the Theater and asked them for a refund, and the Movie Theater will tell you we can’t refund your money because you went through Atom. Trust me guys they won’t refund your money at all. I wouldn’t accept free tickets for Atom now. I rather pay the extra bucks for Movie Tickets.”

Posted 4 years ago

“This is a great App!”

Posted 4 years ago

“The Application is extremely poor and the Customer Service is even worse!! I had a simple T-Mobile Promo Code which took fine but it billed at full price and the discounted rate double charging me! Then when I asked Customer Service to help rectify it: "we can't guarantee you the same seat" so I'm supposed to sit apart from friends and family due to their error. Don't waste your time with this Application it will only cause you issues when trying to go to the movies!!”

Posted 4 years ago

“It was the worst service from atom tickets. They are big scam. Not recommended”

Posted 4 years ago

“I hope everyone reading this STAYS AWAY from ATOM! They gave me a hard time and would not honor their own promotion. There are better places to buy movie tickets like @fandango, @MovieTickets , @RegalMovies. I invite EVERYONE to purchase tickets ELSEWHERE!”

Posted 5 years ago

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Atom Tickets is rated 1.2 based on 102 reviews