Atom Tickets Reviews

Name: Atom Tickets
Rating: 1.31

1.3 Rating 116 Reviews

7 %

of reviewers recommend Atom Tickets

Company Reviews

Questions

Metrics

1.3

Based on 116 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Atom Tickets 5 star review on 17th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atom is a scam!! Purchased tickets but didn’t get any tickets. There’s no customer service for “this company””

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Posted 2 years ago

“Went through the process of buying two tickets. Then it said something went wrong. Got an email that said thank you for buying tickets but we did not get any tickets in email or text. Avoid this dysfunctional outfit.”

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Posted 2 years ago

“Prices are super hiked on their platform the ticket that they are selling for $28 i purchased for $17.5 on the cinemas website”

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Posted 2 years ago

“There is no trail to refund these tickets. No confirmation email, no receipt. Just a QR code for the event that you have to print out at the time, with no supporting information on it. AVOID ATOM.”

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Posted 2 years ago

“We bought tickets through ATOM for a Met Opera simulcast of The Hours. There was no sound. The movie theater said that we needed to request a refund from Atom. Atom denied our claim for the price of the tickets. Atom is the WORST. NEVER BUY TIX THROUGH ATOM. MAJOR RIP OFF.”

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Posted 2 years ago

“Downloaded the digital rewards I received only to find out there's not a participating theater anywhere near me. What a waste of $45.”

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Posted 2 years ago

“Help!! I log in with FB and see Atom Cash balance. However, when I attempt to buy tickets, software reverts to an OLD account mona.safley@yahoo.com and Atom Cash balance displays as $0. I've been trying to buy replacement tickets for over 2weeks. Software glitch,??”

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Posted 2 years ago

“SOMEONE GOT A HOLD OF MY CREDIT CARD AND BOUGHT 105 DOLLARS WORTH OF GROCERIES FROM INSTACART RIGHT AFTER I BOUGHT MY MOVIE TICKETS. ALWAYS USE YOUR CREDIT CARD AT LEAST YOU CAN GET YOUR MONEY BACK. CRAZY. CAPITAL ONE NOTIFIED ME OF THE PURCHASE. THANK GOD FOR CAPITAL ONE NOTIFICATIONS. NEVER AGAIN.”

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Posted 2 years ago

“A 1.3 rating is accurate for atom tickets. I wouldn’t recommend using them to get your tickets just buy them at the theater. 2 thumbs down if I could.”

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Posted 2 years ago

“I can’t believe how much more money atom charges more then the movies. I will not be buying tickets through this app.”

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Posted 2 years ago

“I can't believe the price this company charges. It doesn't even break down and show you the fee you pay per ticket. You got me once. Never again.”

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Posted 2 years ago

“If I could give no stars I would Don’t purchase with these thieves”

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Posted 2 years ago

“Customer service is no help. We have basically given them money with no product or service given to us, they take your money and run. No refunds and no tickets in place of refunds. We were robbed by Atom.”

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Posted 2 years ago

“JUST SO EVERYONE KNOWS, ATOM TICKETS WILL TAKE YOUR MONEY, if you buy tickets and pay for the FIRST one with your credit card and decide to cancel like their app says you can, ALWAYS Chose CREDIT CARD REFUND because if you ever decide to apply that purchase to another event, they put it through as atom cash! THEN YOU WILL NEVER GET YOUR MONEY BACK, SO ALWAYS CHOSE CREDIT CARD REFUND. THEY STOLE 30.94 FROM ME BECAUSE OF THIS LOOP HOLE. 👺😡🤬😡🤬👺😡🤬”

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Posted 2 years ago

“Absolutely horrible company to deal with. They charged me for tickets I NEVER purchased. Someone got ahold of my card and bought tickets to see NOPE. I was dealing with a man named Luis Hernandez, and a Emmie. Both are stating I was not charged , but I was. No one to deal with on the phone either. It went through my stupid PayPal account. I closing that out.”

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Posted 2 years ago

“I order movies at amc $5 Tuesdays they have a promotion on popcorn 50%off my first time ordering on Mobil my total was $35 dollars found out later they charge me $97 because I order the popcorn witch it couldn’t combine promos lol that’s just a slap in the face”

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Posted 2 years ago

“Twice we showed up to the theatre and found that the seats we had reserved were sold to another customer. Atom customer service just said it was an issue with Megaplex systems and failed to make any compensation. I’ve asked to cancel my subscription and even though they failed in allowing me to use my paid benefits are still holding me to the full subscription. Why should I continue to pay for something I’m not able to use because of a fault of theirs.”

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Posted 2 years ago

“I wanted to cancel a ticket reservation I made and was told I’d get a refund within a certain amount of days it never came and when I contacted customer service they said they had already sent the refund back but I still got nothing. They proceeded to tell me if I didn’t receive it then it was a problem withe my bank account not being able to receive refund which has never been a problem before. The refund never came they have bad customer service and don’t refurbish you I went ahead and deleted my account and will never use again!”

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Posted 2 years ago

“Their app locked me out before my showing and by the time anything could of been done the movie would had been halfway over. I hit them up explaining and trying to show them that it wasn’t my fault nor did they have a way of helping because they deal with e-mail responses instead of there being a phone number. So there goes my $44 bucks, and they really aren’t trying to help me with this scenario that wasn’t my fault it was their stupid app’s.”

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Posted 2 years ago

“System shut down and I was not able to access my just bought tickets nor was I able to cancel the transaction or get in touch with customer service. Still in the process of trying to get in touch with them about the issue. Does not seem like they care to help me out. No phone number to call them either.”

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Posted 2 years ago

Atom Tickets is rated 1.3 based on 116 reviews