“Email exchanges and my experience:
I did not sign up for FlexPass. I am NOT interested in paying a monthly fee to join your book club. I purchased one book for $7.95 and downloaded your free App from Apple’s App Store. If you charge me for anything other than that one book I will contest the charges with my credit card company as fraud.
Hi Steven,
That's actually not true at all and we've refunded your order and deleted your account permanently per your request. You obviously signed up just for the steep discount.
Sincerely,
Quinn
Customer Care Representative
Quinn,
Actually I just went to your site and though last night the “Regular Price” of $26.99 was crossed out, today it is not.
Nonetheless, your “FlexPass” price of $12.95, was and still is crossed out, however you do have a “new members” price of $7.95 listed as the cost for this book. I was a “new member”, which was not crossed out, so I purchased the audio book at not the crossed out “Regular Price” nor the “FlexPass” stated amounts, but at the listed and not crossed out “new members” price.
So the way you have this listed is either accidentally or intentionally displayed to fraudulently mislead someone to purchase not their first book for $7.95, but something that appears to be unavailable at that price, not saying anything about the cost of said membership and (plus) the price of the book?
I never asked to have my account deleted “permanently” or otherwise, only that I refused to pay for something that I, by reading the listed price on your website, I had not purchased. If you feel so strongly that customers have only you to purchase audio books from, continue to be rude whilst I look elsewhere.”
“After cancelling my membership, due to misunderstanding their payment system which I found confusing and misleading, I received two abusive messages, insinuating that I had purposefully mislead them, even though they have a 'cancel at any time' policy. I did not expect that from a business and I would not recommend. Reading the other reviews I will be phoning my bank to ensure they don't take any extra money out.”
“Initial offer for first book is misleading. I took up the offer for a discounted first book and was charged for subsequent months as a subscription. This is not clear when taking up the offer. When I queried the charges customer service response was at first scripted, then unprofessional. A Customer Care Representative, Quinn, accused me of fraud for saying I would pursue the refund through my credit card company and locked my account which had purchased audiobooks on it.
Would not recommend using this product as there are better, more reputable providers who do not use misleading marketing to trick customers.”
“Please beware! This company is a sham and you should not buy anything with them. Don’t even think about it. That book really isn’t worth it. They were charging my credit card for a year before I noticed the bill. When I tried to cancel, they made it extremely difficult and were verbally abusive to me in their correspondence. They were a nightmare to deal with and I ended up having spent over a hundred dollars on a single (cheap) audiobook. Their customer service isn’t just bad. It’s dishonest, manipulative, abusive, and it supports a company whose business model is really just theft.”
“I cancelled online in November 2018. Discovered today I've been charged for December January and February. They eliminated a phone number. Will continue to pursue. They cahrged me twice in November. Refused to refund. They are dishonest if one wants to ubsubscribe!! Buyer beware!!”
“I am sure I cancelled online but can’t prove it. Noticed the took payment for some moths. Mistook it for audible on the statement. Asked for refund it was refused. My stupidity but would have hoped for some goodwill. Last time I sign up for a subscription I don’t need or use. I needed it for two books they had the rights for in the middle of a series which had all the other books on Audible.”
“I have been charged again and again for 'purchases' that I have not made. I have tried to contact them but they dont answer and I have tried to close my account but the website will not let me! These people are scammers....stay away”
