“I’m very disappointed with my experience with Autodoc IE.
I ordered car floor mats after entering my car details on the website, which indicated that the product would fit my vehicle. After delivery, I discovered that the mats are for left-hand drive cars, while cars in Ireland are right-hand drive. There was no information on the product page stating left- or right-hand drive compatibility.
When I contacted customer support, I was told:
The mats cannot be checked for compatibility
Return shipping is entirely at my own cost, even though the return cost is higher than the value of the mats
The only compensation offered was a €10 voucher, which does not solve the problem
I explained that selling accessories in Ireland without clearly stating left/right-hand drive compatibility is misleading, especially when the website confirms “fits your car” after entering vehicle details. Unfortunately, this feedback was not taken on board.
Customer service was polite, but the resolution was very poor and left me out of pocket for an issue that could easily be avoided with better product descriptions.
I would strongly recommend that Autodoc:
Clearly state left-hand or right-hand drive compatibility for accessories
Take more responsibility when website information leads to incorrect purchases
At this stage, I’m unlikely to order again.”
“my car is fiat tipo 1.4 t-jet and autodoc website recommended this part for my car and the dimensions are same as my car's air filter. i just realised that it doesn't fit my car because it's bigger. it doesn't match with the dimensions on the website. what's interesting is someone already complained about it and they did not correct the mistake. i tried to make a return but they don't accept it as it's more than 14 days old. air filter isn't something you change in every couple of weeks, therefore i didn't realised it didn't fit until i try to fit it. shame on you autodoc. to anyone who is seeing this, do not trust the dimensions, these people cannot hold a tape measure and read it correctly.”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“I bought a part and it arrived defective. Now I'm being asked to return it at my own expense, which is unacceptable. The item should have been properly tested before shipping. I expect a full refund and compensation for the return shipping costs, as the product was faulty from the start.”
“J'ai commandé des pneus d'hiver le 25 septembre 2025 et j'ai reçu des pneus d'été. Le 19 novembre, j'ai donc commandé de nouveaux pneus d'hiver. Le statut de ma commande en ligne indiquait que les pneus avaient été livrés. Or, je ne les ai toujours pas reçus. Le 26 novembre 2025, j'ai contacté le service client par chat pour signaler le problème. On m'a répondu : « Pas de problème, nous allons régler ça sous 48 heures.» Aujourd'hui, toujours par chat, on m'a dit : « Malheureusement, nous ne savons pas ce qui se passe ; nous allons régler le problème sous 72 heures. » C'est inadmissible.”
“Review about AUTODOC.pl
I ordered a lambda sensor for my car and faced only problems:
1. Wrong compatibility. The website clearly stated that the part was compatible with my car and engine, but in reality, it did not fit at all.
2. Complicated and expensive return. The item must be returned to Germany, not Poland. All shipping costs are covered by the customer, even if the mistake was on AUTODOC’s side. Return costs are very high.
3. Lack of proper support. The company refused to collect the package from a parcel locker located just 1 km from their warehouse. Every request to arrange courier pickup was answered with the same phrase: “we cannot help.”
The result: money wasted, terrible service, and zero respect for the customer.
❌ I do not recommend buying from AUTODOC.pl.”
“Ordered timing belt and service kit for my Nissan Qashqai . Took two weeks to deliver the belt tensioner was faulty and they supplied the wrong oil filter . I ended up paying twice for the labour to get the tensioner replaced . No help from autodoc as they are based in Germany and you Ai chat . Even had my review removed from trustpilot complaining it had promotional and advertising links .”
“Takes almost two to deliver , wrong parts supplied . Faulty tensioner supplied with timing belt kit had to pay the mechanic twice to get the faulty one replaced. Most parts cheaper on Amazon”
“Mercenary Company.
The order was received quite promptly it could not be installed by a professional immediately so i had to wait four weeks. When Le Garage inspected the compressor they noted that it was not correct despite being SELECTED BY AUTODOC. I tried to return the unused compressor but was told that i could not due to the returns Policy, Naturally i am upset as i can not afford another compressor so i am now totally out of pocket. Like so many - promise much - deliver less”
“I placed an order with Autodoc for several items marked as “in stock” with 1–2 business day dispatch. I received only one item, with no explanation that it was a split shipment. The rest of the order was delayed, and I had to contact support to find out what was happening.
What followed was a week of contradictions, delays, half-truths, and robotic replies that suggested I reject a package that hadn’t even left the warehouse. Communication from their “Service Quality Manager” was vague, inconsistent, and full of empty promises. I spent hours chasing basic answers.
They eventually issued a partial refund “as a gesture of goodwill,” but not once did anyone sincerely acknowledge the completely unacceptable customer experience.
Autodoc is disorganized, opaque, and does not respect its customers. Never again.”
“I ordered an outdoor motorcycle cover from Autodoc, but it turned out they had used the wrong product image on their website.
As a result, I ended up receiving an indoor cover instead of one designed for outdoor use. What followed was an exchange of about a dozen emails to arrange the return, involving a long and tedious return process, along with a whole series of completely useless questions (e.g., "Please provide the VIN of your motorcycle," "What is the transmission type?" "What type of fuel does your motorcycle use?" "What is the engine power?" etc.). And I’m not even mentioning the fact that they insisted it was the correct product...
To top it all off, they are now asking me to cover the return shipping costs, even though I would never have ordered this product if they had used the correct photo in the first place.
I have never experienced such a long and frustrating return process in my life. Avoid at all costs.”
“Don't trust the ratings on the items, they manipulate them, they delete bad ratings and leave good ones. 1/3 of purchases were sent bad parts, to complain you have to send the item back at your own expense, even though it's their fault.”
“Never received my parcel, reclamation signed many times, even at DPD. DPD says the problem was on their side but autodoc stopped answering my questions and never sent me money back. Stay away”
“Autodoc is really playing with people's intelligence, I placed an order on since 12th June 24,i haven't received my parcel number 113712087, I was surprised that they wrote I have received my parcel but I didn't, I tracked it and it was at lapost in Paris, why am close to lyon, later they want me to come to Paris and recive it before 3 days, but I see it as a fraud and scam. I regret knowing this Autodoc.fr”
“Autodoc is really playing with people's intelligence, I placed an order on since 12th June 24,i haven't received my parcel number 113712087, I was surprised that they wrote I have received my parcel but I didn't, I tracked it and it was at lapost in Paris, why am close to lyon, later they want me to come to Paris and recive it before 3 days, but I see it as a fraud and scam. I regret knowing this Autodoc.fr”
“Looking for car parts? Look AWAY from Autodoc! This company is the automotive equivalent of a clown car overflowing with frustration and misfortune!
Wrong Parts Galore! My order was a comical disaster. Imagine needing a new heart for your car, and Autodoc sends you a rusty bicycle pump!** After 2.5 hours on the phone (spread across 5 different representatives, mind you!), I still couldn't convince them it was THEIR mistake!
Prepare for a Marathon of Miscommunication! Talking to Autodoc's reps is like trying to explain astrophysics to a goldfish. They forget what you said faster than a toddler forgets their favorite toy.
Pictures? Descriptions? Lies! Forget using their website! The pictures are about as accurate as a Picasso self-portrait, and the descriptions are written in a language only a malfunctioning spam filter understands.
Need your parts yesterday? Autodoc delivers slower than a sloth on vacation! Don't expect apologies, either. They'll leave you stranded with a broken car and a mountain of wasted time.
Save yourself the grief! There are plenty of other auto parts suppliers out there. Do your sanity a favor and avoid Autodoc at all costs!”
“I had an absolutely horrendous experience with Autodoc. They sent me the wrong item and refused to admit their mistake until I spoke to five different representatives. It took a staggering 2.5 hours of my time, and they still insisted that I pay for their error. The representatives seemed completely incompetent, unable to understand simple answers, and had the memory span of a goldfish, forgetting what was discussed just 30 seconds ago. The pictures and descriptions on their website do not match the items you actually receive. Deliveries are consistently late, and they never offer an apology. Avoid this company at all costs if you value your time and sanity.”
