“On November 26, I decided to replace the crankcase ventilation valve because the engine started to run a bit unevenly at idle, and the smell of oil under the hood suggested it was time to look into the issue.
I ordered a new valve, received it on time, already installed everything, and the car runs fine again.”
“Je voudrais partager une expérience positive.
Pour être honnête, je ne prévoyais aucun entretien, mais ma Hyundai i30 m’a elle-même fait comprendre que quelque chose n’allait pas. Lors d’un simple stationnement, j’ai entendu un craquement sec et désagréable en tournant le volant. Le bruit était trop caractéristique pour l’ignorer, alors j’ai décidé de vérifier.
Après l’inspection, tout est devenu clair. Le roulement supérieur de la jambe de suspension avant était usé, la graisse avait disparu et il tournait avec difficulté. J’ai commandé une nouvelle pièce, qui est arrivée rapidement. Le roulement était propre, uniforme et tournait sans résistance.”
“I bought a part and it arrived defective. Now I'm being asked to return it at my own expense, which is unacceptable. The item should have been properly tested before shipping. I expect a full refund and compensation for the return shipping costs, as the product was faulty from the start.”
“J'ai commandé des pneus d'hiver le 25 septembre 2025 et j'ai reçu des pneus d'été. Le 19 novembre, j'ai donc commandé de nouveaux pneus d'hiver. Le statut de ma commande en ligne indiquait que les pneus avaient été livrés. Or, je ne les ai toujours pas reçus. Le 26 novembre 2025, j'ai contacté le service client par chat pour signaler le problème. On m'a répondu : « Pas de problème, nous allons régler ça sous 48 heures.» Aujourd'hui, toujours par chat, on m'a dit : « Malheureusement, nous ne savons pas ce qui se passe ; nous allons régler le problème sous 72 heures. » C'est inadmissible.”
“Ces derniers jours, j’ai remarqué que la voiture accélérait moins bien et qu’elle hésitait légèrement lorsque j’appuyais sur l’accélérateur. J’ai décidé de remplacer le filtre à carburant, car l’ancien n’avait pas été changé depuis longtemps.
J’ai passé commande sur Autodoc, et le nouveau filtre est arrivé en bon état, sans aucun dommage. L’installation n’a pris que peu de temps, il suffisait surtout de le monter dans le bon sens du flux.
Après le remplacement, la voiture a commencé à accélérer plus régulièrement, les petites pertes de puissance ont disparu et le moteur fonctionne de manière plus stable. Une procédure simple, mais l’amélioration s’est fait sentir immédiatement.”
“J'ai commandé des freins avant pour ma voiture chez AUTODOC, et le colis est arrivé un jour plus tôt, ce qui m'a agréablement surpris. Tout est en ordre, j'ai même déjà installé les pièces.”
“Hi all. I've got an old car with a difficult-to-source spare part. I found an ignition coil for my Opel though. It arrived quickly. I spent the weekend working on my car and had to repaint the bumper.”
“I am very pleased with my order! The delivery was fast, and everything arrived well-packaged. I was really impressed with the quality of the products. I ordered seat covers for my car, and they look amazing, fit perfectly, and feel very durable. Excellent experience. I will definitely order again.”
“Review about AUTODOC.pl
I ordered a lambda sensor for my car and faced only problems:
1. Wrong compatibility. The website clearly stated that the part was compatible with my car and engine, but in reality, it did not fit at all.
2. Complicated and expensive return. The item must be returned to Germany, not Poland. All shipping costs are covered by the customer, even if the mistake was on AUTODOC’s side. Return costs are very high.
3. Lack of proper support. The company refused to collect the package from a parcel locker located just 1 km from their warehouse. Every request to arrange courier pickup was answered with the same phrase: “we cannot help.”
The result: money wasted, terrible service, and zero respect for the customer.
❌ I do not recommend buying from AUTODOC.pl.”
“Ordered timing belt and service kit for my Nissan Qashqai . Took two weeks to deliver the belt tensioner was faulty and they supplied the wrong oil filter . I ended up paying twice for the labour to get the tensioner replaced . No help from autodoc as they are based in Germany and you Ai chat . Even had my review removed from trustpilot complaining it had promotional and advertising links .”
“Takes almost two to deliver , wrong parts supplied . Faulty tensioner supplied with timing belt kit had to pay the mechanic twice to get the faulty one replaced. Most parts cheaper on Amazon”
“Mercenary Company.
The order was received quite promptly it could not be installed by a professional immediately so i had to wait four weeks. When Le Garage inspected the compressor they noted that it was not correct despite being SELECTED BY AUTODOC. I tried to return the unused compressor but was told that i could not due to the returns Policy, Naturally i am upset as i can not afford another compressor so i am now totally out of pocket. Like so many - promise much - deliver less”
“I placed an order with Autodoc for several items marked as “in stock” with 1–2 business day dispatch. I received only one item, with no explanation that it was a split shipment. The rest of the order was delayed, and I had to contact support to find out what was happening.
What followed was a week of contradictions, delays, half-truths, and robotic replies that suggested I reject a package that hadn’t even left the warehouse. Communication from their “Service Quality Manager” was vague, inconsistent, and full of empty promises. I spent hours chasing basic answers.
They eventually issued a partial refund “as a gesture of goodwill,” but not once did anyone sincerely acknowledge the completely unacceptable customer experience.
Autodoc is disorganized, opaque, and does not respect its customers. Never again.”
