Login
Start Free Trial Are you a business? Click Here

Auto National Reviews

4.8 Rating 10,618 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,618 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Write Your review

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Helpful customer service from Melissa.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I have rarely had to call for assistance but have received good service”
Helpful Report
Posted 7 years ago
Mr Joe Wilcox
Verified Buyer
“Insisting on multiple personal details before accepting payment is rather insulting. You rang me! Why do I personally have to make payment? Why cannot someone else make payment on my behalf? Thanks, J.A.W.”
Helpful Report
Posted 7 years ago
Mr R Lever
Verified Buyer
“Send policy documents with acknowledgement.”
Helpful Report
Posted 7 years ago
Mrs Susan I Hanham
Verified Buyer
“Gives peace of mind”
Helpful Report
Posted 7 years ago
Mr David Ambrose
Verified Buyer
“I've not required breakdown assistance, but staff and service I've found to be good.”
Helpful Report
Posted 7 years ago
Mrs Sharon Mollekin
Verified Buyer
“Quick and efficient. Always let you know what is happening”
Helpful Report
Posted 7 years ago
Mr Mark Ranson
Verified Buyer
“good, competent operator. only issue is the inflexibility to amend a current policy - being threatened with having to take out a whole new policy if you want to make any changes is intimidatory and unprofessional. - It is making me re-consider keeping my breakdown insurance with your company after this current year!”
Helpful Report
Posted 7 years ago
Mr B W Saunders
Verified Buyer
“I've been with your company over twenty years. I have been content with the service when it's been needed. I must say that I was not happy too learn that I haven't been covered for the past year.”
Helpful Report
Posted 7 years ago
Miss Christina Nevines
Verified Buyer
“Was pleased to be able to sort my renewal quickly and easily as i had just grabbed an opportunity while stopping for lunch. Liked the no fuss/ all sorted approach. Useful to have reminder by email/ text. Hope the service is as efficient as the admin side!”
Helpful Report
Posted 7 years ago
Mr S Burrows
Verified Buyer
“Not waiting on the phone to speak to someone (straight through )very quick and easy to renew the policy.”
Helpful Report
Posted 7 years ago
Mr David Thompson
Verified Buyer
“I have been with yourselves for years; Receptionist not brilliant - but we all have 'off' days!!”
Helpful Report
Posted 7 years ago
Mr Robert Willis
Verified Buyer
“Sort the web site quotes out.”
Helpful Report
Posted 7 years ago
Mr Peter Beaney
Verified Buyer
“dealt with very professionally, thank you very much”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“we havent had to call them out yet so cant comment on service! However, I went to renew online and the price had jumped by £20 approx.,so had to call them and the excuse I got was we are having problems with the website at the moment! Really! Sure your not trying to get more money out of customers! Anyway, got it at the price which I was told it would be on email.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good service, friendly staff.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The lady I spoke to (Armani) was clear and helpful, and my breakdown insurance was quickly renewed.”
Helpful Report
Posted 7 years ago
Mrs Janet E Hammond
Verified Buyer
“responsive”
Helpful Report
Posted 7 years ago
Mrs Sylvia Hoben
Verified Buyer
“I tried to renew my policy online but it kept not recognising my policy number so I rang up, spoke with Jordan who found the problem to be for some bizarre reason my car was down twice on the same policy. Consequently he had to raise a new policy, the whole matter was dealt with very professionally and proficiently by Jordan.”
Helpful Report
Posted 7 years ago
Ms G Adams
Verified Buyer
“Phone was answered extremely promptly - maybe something to do with being early on a Saturday morning. Nice young lady spoke to me but she did rather give me volley of of information (which I know companies are obliged to give) and I struggled a bit to keep up! Might be an age thing but apart from that - good service”
Helpful Report
Posted 7 years ago
Auto National is rated 4.8 based on 10,618 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request