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Auto National Reviews

4.8 Rating 10,622 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,622 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
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Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Michael Hill
Verified Buyer
“Daniela …Great service..knowledgeable polite and efficient..thank you.”
Helpful Report
Posted 4 years ago
Mr Richard Davis
Verified Buyer
“Just renewed my policy all straight forward. The cost was the same as last year.Very happy with my cover.”
Helpful Report
Posted 4 years ago
Mr Andrew Edwards
Verified Buyer
“Extremely professional and helpful operative (Tina) when I called to query conflicting renewal prices.”
Helpful Report
Posted 4 years ago
Mr J Ward-Jackson
Verified Buyer
“An excellent service and great value. Renewing by phone was fast and efficient and an extremely pleasant experience with a notably friendly and helpful employee. I will continue to use the service into the future after having benefitted from being a customer over many previous years already.”
Helpful Report
Posted 4 years ago
Mr Russell Johnson
Verified Buyer
“Website showing in correct renewal premiums. Telephoned, waited 2 minutes, renewed by phone with Daniella, who apologised for error in renewal systom. As always, good service from Autonational”
Helpful Report
Posted 4 years ago
Mr Nigel Filmer
Verified Buyer
“Thank you Lauren, you were very helpful today in assisting with my renewal.”
Helpful Report
Posted 4 years ago
Mr Christopher Barrie
Verified Buyer
“It is always a pleasure to show my appreciation to your staff. I spoke with Jessica today & she is one of many of Autonational employees I've dealt with over the years that have carried-out their duties with excellent Customer Care. She displayed: courtesy, efficiency & very good product knowledge today. Having been involved as a Management & Staff Trainer within the retail industry previously for many years (now retired), then I can & do appreciate how difficult & challenging customers can be. Best regards - Chris barrie.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very friendly sales advisor & a smooth renewal / upgrade to policy”
Helpful Report
Posted 4 years ago
Mr Lee Finney
Verified Buyer
“Samuel was Very pleasant and helpful. Thanks for easy renewal on the phone as website link wasn’t working and renewal price under members was more than email renewal.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very helpful assistant”
Helpful Report
Posted 4 years ago
Mrs June Fears
Verified Buyer
“Always been reliable and very friendly personnel”
Helpful Report
Posted 4 years ago
Mr Ceri Jenkins
Verified Buyer
“Tina was very polite and helpful. The renewal process was very easy.”
Helpful Report
Posted 4 years ago
Mrs Susan Thurley
Verified Buyer
“Very helpful and efficient”
Helpful Report
Posted 4 years ago
Miss Veronique Melvin
Verified Buyer
“polite staff”
Helpful Report
Posted 4 years ago
Mr Patrick Mitchell
Verified Buyer
“Excellent service. A short telephone call with Melissa, and that was me renewed for another year. Thank you.”
Helpful Report
Posted 4 years ago
Mr John Griffiths
Verified Buyer
“I had to renew my policy by telephone and had to get a callback because the lines were busy. Antonya renewed the policy efficiently and courteously and the documents arrived promply by email”
Helpful Report
Posted 4 years ago
Mr John Stanton
Verified Buyer
“I renewed my policy over the phone this morning having only to wait five mintes on hold. Igot through to daniella who dealt with my request in a efficient and professional manner. Would recommend anybody to use their services.”
Helpful Report
Posted 4 years ago
Mr R Bown
Verified Buyer
“Samuel was very efficient professional and friendly”
Helpful Report
Posted 4 years ago
Mr Steven Tan
Verified Buyer
“I have been insured with Autonational for 17 years, but have used them only once. When I did need them they fufilled their promise and collected my car from home when it broke down and took it to the garage. The service was quick and efficient.”
Helpful Report
Posted 4 years ago
Mr T Switzer
Verified Buyer
“Very quick renewal operator polite and helpful”
Helpful Report
Posted 4 years ago
Auto National is rated 4.8 based on 10,622 reviews
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