Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 710 Reviews

85 %

of reviewers recommend Auxillis

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Metrics

4.4

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the first call with your office to the call to collect the car,every thing went smoothly, car was very good ,clean and above expectations”

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Posted 3 years ago

“All the way down the line, from the office to the depot I found the service to be straightforward speedy and efficient (the staff were civil friendly and efficient.”

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Posted 3 years ago

“Auxiliis are a nightmare to deal with. I spent a whole day from 9am to 6pm trying to get them to help me when my file was sent over from Admiral. They sent me on a wild goose chase saying they couldn’t help without a policy number of the person who rear ended my car even though I had their registration, name, phone number and address. I called the police to get advise and they told me it was Auxillis trying to get me to do all the ground work but actuality they could get the detail they wanted from a search of rhe registration. Auxillis were very rude and when I told them this and said “oh so the police know the inner workings of our company do they?”. Turns out they did know and eventually they agreed to provide repair to my car and a hire car as long as they read out the terms and conditions to my partner who is the policy holder. I am a named driver on the policy and it’s my car, registered in my name, but they refused and so my partner had to them call whilst trying to juggle a 2yo by herself because I had been stranded with out a vehicle all day and couldn’t get to them. Then once that was finally done they told her for me to call them before 9pm which I did so at 7.55pm but in fact their offices close at 7pm not 9 so I’m still stranded without a car or a hire car and can’t get to my family. They are a nightmare and no doubt ‘untouchable’ with no recourse. I know I can contact he financial ombudsman but I’m not sure they will help. I will continue this saga no doubt at 8am tomorrow when I will try to phone them and get this sorted…”

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Posted 3 years ago

“I had brilliant service. Very helpful efficient and polite.”

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Posted 3 years ago

“All very good all round”

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Posted 3 years ago

“Giving a first class service with lots of empathy, humour and professionalism”

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Posted 3 years ago

“Quick, efficient service. Always able to speak to someone for any queries.”

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Posted 3 years ago

“Professional approach and excellent customer service. Always updated throughout the process.”

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Posted 3 years ago

“The service from start to finish , full of advice, easy to follow guidance, friendly ,worked around what made it easier for me even on collection the service was excellent.”

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Posted 3 years ago

“I appreciated the humour, empathy and clear information given and the professional manner in which I was treated. It made the experience so rewarding”

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Posted 3 years ago

“Biggest scammers you will ever come across. I have been charged £90 for a £30 parking ticket. I have used a few hired companies before and have never experienced this. AVOID AT ALL COSTS!”

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Posted 3 years ago

“If there was a minus star option, I would click it, the incompetence of this company is unbelievable. If your insurance company propose they pass your incident file to Auxillis... REFUSE and insist the insurance company deal with your file! Delay after delay, failure after failure, we have had to do the chasing as their communications are abysmal. The only thing they got right was the courtesy car, everything else has been a failure!”

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Posted 3 years ago

“I gave 1 star review as there wasn’t an option to give 0 star. Auxiliary is a nightmare company. They’ve scheduled to get my car repaired on Friday the 28th July 2022. That never happened as they couldn’t provide me with a replacement vehicle. They’ve never contacted me to tell me there was no replacement vehicle for me. I had to call them on the 28th to find out about the replacement car. The repair was postponed to the following Friday (5th August 2022) Same problem. They’ve never contacted me to tell me the replacement vehicle wasn’t available. I’ve lost two days work and they still haven’t contacted me to rearrange the repair of my car and provide me with a replacement vehicle. Absolutely very bad company. DON’T USE auxillis”

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Posted 3 years ago

“Great service from start to finish”

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Posted 3 years ago

“car arrived on time and picked up from repairer, staff helpful and friendly”

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Posted 3 years ago

“Very happy with service. Car was delivered on time and driver very friendly and courteous. Picked up on time with no problems. Spoke to lady on the phone who was very helpful and accommodating. Certainly my experience with Auxillis was positive.”

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Posted 3 years ago

“price covered by insurance, vehicle delivered on time and picked up from a garage. customer service very helpful throughout.”

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Posted 3 years ago

“After a 'no fault' accident I needed a courtesy car. My insurance chose auxillis. I was very clear that I must have a car to get my son to school - around 2 mile each way and for work. I'm a sales person some days of the week and need to transport stock. They agreed the days and said someone would be in touch to arrange delivery time. I therefore arranged those dates for my car to go to the garage for repair. They rang me as I was rushing out to get my son to school so I asked them to call me back. They didn't call. I rang several times through the local office the main office, even through my insurance company. Finally they got back to me on the day I was supposed to have my car telling me that they could deliver it the following afternoon between 12 and 5. I was therefore left trying to organise lifts to take my son to and from school for two days and I had to lose a day's work with no transport. A nightmare experience and if ever I have this happen again I would insist on a hire car from the repairers but never from auxillis.”

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Posted 3 years ago

“They provided me with car replacement vehicle (hire/courtesy car) and they delivered and picked up on time and the process was very smooth. Just that the customer service needs to be well informed on the days the car can be used based on different scenarios. At the moment, they just say upto a maximum of 28 days but the contract can say different conditions based on different scenarios.”

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Posted 3 years ago

“great service, new car and clean.”

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Posted 3 years ago

Auxillis is rated 4.4 based on 710 reviews