Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 704 Reviews

85 %

of reviewers recommend Auxillis

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Metrics

4.4

Based on 704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic hassle free service from repairs to my vehicle to receipt of loan car highly recommended”

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Posted 3 years ago

“Cant give anything less than 1 star. Awful service. They kept cutting me off on phone calls, also they don`t answer the phone, waiting time is 20 to 40 min`s with that god awful music. I was without a car after a non fault accident, 1st call, they could not find my details after my ins set it to them, after they did was told an agent would phone back. 12 hrs later I called them, and again they have no details. Finally after completing the "paperwork". I was then told they do not know when they can get a car to me. Thier excuse was "due the the current situation". And according to their website, they have over 10k+ cars in stock. I found later the garage that was doing the repairs said they could get me a car the next day to help me out as my partner was ill with cancer and had an appointment in the afternoon. I did mention this to this so called company, but they didn`t care after their cockup. Dont deal with this company, they are not professional and don`t put their customers first. So far with this company I have estimated I have wasted 4 hours of my life sitting on the phone waiting for them to pick up.”

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Posted 3 years ago

“One month since my husband’s accident we have received no car. A car was arranged for us 2 weeks ago and mysteriously cancelled at 4:50pm. We have had no explanation or contact from Auxillis despite contacting them twice and going through our insurance company. Absolutely disgusting!”

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Posted 3 years ago

“5 start service car was a perfect replacement high standard communication was friendly would definitely use if needed again”

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Posted 3 years ago

“5 star service and the car was a excellent replacement highly recommended”

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Posted 3 years ago

“The car delivered was a top off the range astra, very clean and delivered promptly. Wold definitely use this company again.”

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Posted 3 years ago

“Good efficient service. Would highly recommend”

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Posted 3 years ago

“Simplyterrible customer service. Failed delivery, I’ve had to chase them all the time and can never go hold of anyone. Wasted hours of time with this company.”

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Posted 3 years ago

“Professional and great job”

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Posted 3 years ago

“Almost impossible to get hold of and drag their heels because the longer your car is out of action, the more they make from third party insurers on hire car charges and other unjustifiable fees.”

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Posted 3 years ago

“Rubbish company, hire car didn't turn up, no explanation, no answer on telephone, no reply to messages, emails, yearning to hear this appalling outfit is to be dropped by Direct Line/has gone out of business/is bankrupt/kaput/a dead parrot. Barbara Martin”

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Posted 3 years ago

“Every from start to finish was 100% i had a car drop off at my works on the date and time they said and was collected was the same great people to work with hassle free deffo use again”

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Posted 3 years ago

“Everything was sorted out for me the replacement car ..delivered to the door..”

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Posted 3 years ago

“First class customer service. Hire car delivered promptly and repair work to my own car was excellent and professional”

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Posted 3 years ago

“Customer service was outstanding. Delivery/collection was prompt”

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Posted 3 years ago

“Hard to get a hold of, always on the phone 10mins before they answer. Called over 10 time to sort booking a replacement vehicle out. When finally sorted they sent me a mini bus. Had to go through it all again. Waste of my time”

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Posted 3 years ago

“Outstanding service. Always kept up to date with the repair/hire. Exceptional staff and customer support”

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Posted 3 years ago

“Helpful team and dealt with everything that I asked of them.”

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Posted 3 years ago

“Very positive all team”

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Posted 3 years ago

“Very efficient, good communication would recommend to anyone”

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Posted 3 years ago

Auxillis is rated 4.4 based on 704 reviews