“You offer discounts only at inopportune moments. They are not discounts - they're timed at times immediately after a purchase, before we receive our items, then expire quickly! I am no longer buying from you! DISCOUNT SCAM.”
“As someone who purchases items online frequently, this has been one of the worst customer service experiences I have encountered.
We bought a watch for my fiance and our wedding hoping to get one for our big day. Unfortuntly the watch didn't fit properly so we were in hopes of returning. We were informed that becasuse we got the watch on a discount (Which was a company wide promo given to us on the website) that we were unable to return the item and get our money back. We were just looking for our money back and a return with no luck from Avantwood. We were only given the option for an exchange but we would need to pay for shipping, as well as the difference in the watch. This will without a doubt be our last time working with them.
With that being said, the watch is beautiful and would be great for someone with the right sized wrist.”
“You should not sell watches that are not mebt to be worn. I received my watch broken. I was sent a second one for free, but it broke after only wearing it for 10 hrs.”
“I really want my money back and to return this watch. The chronograph isn't working. I took it to repair and they said it doesn't even have the appropriate mechanism in it to make the chronograph work in the first place. False advertisement and it was a Xmas gift!”
“pretty watch,looks like it came from Walmart,hope it last more than a year,wood parts look and feel like plastic,if it had not been on sale for $38.00,I would have returned it”
“I received my package but returned it unopened, as I changed my mind on the style and was going to order another style when my account was credited. It was sent back as it left. This company is fighting my refund with PayPal for no reason whatsoever. I followed the return directions on their website.”
“DO NOT BUY. AWFUL CUSTOMER SERVICE.
Ordered a Black Timeless Classic Face from AVANTWOOD. When I received it, the watch face was misprinted. Per the companies refund and return policy - I reached out first to negotiate a return. It took DAYS for the company to respond - I sent the non-custom watch back using the return address they specified using USPS and paying for shipping (even though their policy states that they would pay for shipping for any defective watches). When they did respond, I was informed that I had sent the watch to the wrong address - which was the exact address they had on their website in their return policy to send returns - and they would not be able to find or refund the watch. When I have attempted to continue dialogue - they have ghosted me. Choose a different company to purchase a watch.”
We normally reply to all our emails within 24 hours. However many of our staff called out due to illness during his inquiry. We apologized for the delay and provided the return address so we can process a refund for the customer however the customer sent the product to a previous address which have all been updated on our website.
We have also offered the customer a full replacement due to the defect.
We truly care for all our customers and want to ensure that they are 100% satisfied with our product and service. We also kindly asked if the customer would revise the review after the issue had been resolved but never heard back from them.
Our staff has already reached out to the customer to resolve the issue. We kindly ask that this review be revised 😊
We truly care for all our customers and want to ensure that they are 100% satisfied with our product and service.
We encourage all customers to reach out to us with any questions or concerns before placing an order with us!
“Received my wood watch. Not worth the price and flimsy feeling. The worst customer service. Tried email, "live" chat, phone call, and messenger (got a short message with no help at 1:30am)..... with no response. Only received responses when said I would contact BBB. Wish I could've left a better review.”
“The Avantwood customer service is terrible. I needed to cancel an item because my dad had already bought the same gift for my mom for Christmas. So I needed to try to cancel it before they shipped it out. However, the ONLY way to cancel an order is to email their support system and they claim they will get back to you within 24 hours. After that 24 hours there will be a cancellation fee. I've emailed them each day and It's been about 4 days and I still have heard nothing! So they basically took my money that I never needed to spend. They need to create a cancel option online instead of trying to rely on them to respond to you. I'm very disappointed with this company. They are thieves. So if you decide to buy from this company just pray you don't make a mistake I guess.”
We normally reply to all our emails with in 24 hours. However due to the holidays rush we were a bit backed up. We apologized for the delay and fully refunded the customer as requested with no cancelation fees. We truly care for all our customers and want to ensure that they are 100% satisfied with our product and service. We also kindly asked if the customer would revise the review after the issue had been resolved but never heard back from them.
“I already wrote a lengthy review and asked to be called 469-766-0395.
The person who finally helped me was excellent. Your company scores a NEGATIVE 10 on customer service, communication, consideration, manners, integrity and respect for others.
I tried email- you failed
I tried live chat you failed”
“Love the watch, it'sbeautiful and has been great for the past 1 1/2 years. aApiece broke and I need it fixed. Ihave tried live chat and emails and have not beenable to arrange for repair in two days. There is NO customer service number. I am not asking for warranty coverage, just to arrange a repair. Terrible customer service, actually there is no customer service.
Jan F”
“When I purchased the back I asked for a lighter one because it’s too dark and the font was too small to read. I was told the lighter backs only come with the metal watches but I found out that’s not true. I could have gotten a lighter back with black inscription.”
“Not happy! I sent two email asking about the missing tool I paid for, no responce. Also filled out two reveiws, no reponce. There's not a phone number on the website. No please with thelack of customer service.”
