“I bought two windows and French doors, delivery was within the given time period. There was a slight issue in that the doors weren't on the transport due to an accident with a van the day before. However they were delivered at 7.50am the following day which was Saturday. Driver had been up since 5am so can't fault the service at all. Thanks to Callum for sorting it out for us. Haven't fitted them yet but we'll wrapped and look good quality. If you want double glazed units at a competitive price go to AWM. Would buy again. Adrian Pritchard.”
Dear Craig,
Thank you for your feedback. We’re glad the product itself met your expectations, but we’re sorry to hear about your experience with our customer service. This isn’t the standard we aim for, and we’d like to make it right. Please contact us directly so we can address your concerns and improve your experience.
Kind regards,
Team AWM Glass Limited
“An easy site to access and measure windows for self installation. On arrival to pick up multiple windows and doors plenty of support loading was available and provided with courtesy and professionalism. The product is exactly as described and is good value for money.
From my initial enquiry and through to receipt of the goods every staff gave honest opinion, advice in a helpfull, knowledgeable and courteous manner. From reception, sales, back office and internet supports.
A difficult task to do for the first time but made very simple with the help of AWM.”
“Ordering was easy Lead time was a little longer they we had been led to belive before we placed the order but the doors did turn up when they said and packaged well”
“Not that happy with the French doors that I purchased the plastic is not as thick as I thought it would be compared to others that I had seen.
I have difficulties opening and closing the doors when the weather is warm also there is a draft that comes through the seal of the doors so in all not a good purchase.”
Dear Wioleta,
Thank you for your feedback. We’re truly sorry for the 3 months delay you’ve experienced. This is not the standard we aim for, and we’d like to address this issue directly to find a solution.
Please contact us so we can investigate and resolve promptly.
Kind regards,
Team AWM Glass Limited
“A great price with fast and very efficient delivery. The windows and French doors that we purchased look good too
Unfortunatly you definitely get what you pay fore here and the frames do not appear to have aluminium reinforcement sleeves in either window or door frames which we found made (the doors especially) more awkward to fit properly, we have also found the doors seem to expand/contract a lot in the sun which makes it difficult to get a proper & consistent adjustment without the doors catching in the frame and either not closing at all or not latching and or locking. The hinge adjustment is awkward and very basic in comparison to doors that I have fitted from other suppliers and we have had to go through the process several times now.”
“Very impressed with AWM Glass Ltd.
A Google for a local delivery near Glasgow brought up the website.
The web site was easy to use and the process to order very simple.
Communication was very good.
Easy exprience and I will only be ordereing from AWM Glass going forward. I wish I had found them at the begining of the Project.”
