B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,602 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,602 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed one order. Received confirmation of two delivery dates. Second delivery did not arrive. Received three further dates by text and when I called. Items never did arrive so had to request a refund. Also had to phone B and Q four times before my call was answered. B and Q appear to be in melt down.”

Helpful Report

Posted 3 years ago

“Naver shop at b&a again I ordered my appliances for new house to be delivered to my son house . Once it got near delivery date I did what the store advised and called customer services to rearrange delivery date and new address to be told by 3 different customer service people that the warehouse ....cant be bothered to answer the phones .twice they emailed them to tell them not to deliver to that address on that day but to call me on the 23rd September only for them to ignore and try and deliver yo my new house only to find the house empty so the delivery driver decided to break the law and deliver to an address which was nit agreed with us tgd customer .on trying to make a complaint by email for it to be investigated I have dealth with 3 different people who even after I have shown them the invoice REFUSE to believe I am the customer absolutely ridicules so everybody lisen up if you want your delivery delivered to the wrong address then go shop at b&q because that's all they are good for”

Helpful Report

Posted 3 years ago

“We arrived to pick to up the click and collect item the member of staff was standing around doing nothing had to go and pick our items with hesitation in her breath with a huge trolley that wasn’t needed for 3 item. She was very patronising and sarcastic and always calling us darling which we didn’t like at all no need for this very rude!!! Also she called us sweetheart which we didn’t like there was no please or thank you she really didn’t wish to help us at all was very lazy lady in her 50s dark hair tied up will not be coming here again we were treated like we were criminals as we didn’t have ID as we had a bank card connected to the account she said I’ll let it slide this time! How dare she we always do things the right way spend hundreds of pounds here and we were treated very disrespectfully!!”

B&Q 1 star review on 14th September 2021

Helpful Report

Posted 3 years ago

“Rubbish customer service!”

Helpful Report

Posted 3 years ago

“I dont know why Milton Keynes B&Q employed and pay the girls they work at Kitchen and Bathroom advisory section. They just chit chatting and not at all responding to any of customers question at site. I approached one girl and she said I am gonna make a call and please go to another girlshe sit next to her. The second girl didnt like I interrupted her chit chat with her next collogue. They just wanted to sit infront of their computer and do nothing and get payed. Total disgrace for the Milton keygens B&Q. All other staff were very nice and helpful. I request B&Q management that If you ignore this, all your good will be damaged by those girls pretending they are advising customers in Kitchen and Bathroom section.”

Helpful Report

Posted 3 years ago

“Rip off. The 20% off on interior is only for selected items. Small section of paint and a small selection of curtains. Nothing else.”

Helpful Report

Posted 3 years ago

“Refund or credit note.... utter rubbish. Refused a credit note on goods that are b and q own brand! Customer service staff who think it’s funny to be rude and arrogant! After waiting 15 minutes to be seen by lady at Torquay customer services she said she would only give me 20 minutes max to deal with a refund. Utter disgrace and your company will now lose the £15k I spend annually on project materials! Good riddance b and q.”

Helpful Report

Posted 3 years ago

“Ordered a garden table oine to click and collect.Website said they were in stock,so I paid and went on a bus trip which took me a hour, only to be told they were out of stock and that I should have waited for a confirmation email to let me know. My money is now locked in a pending account in my bank. What a stupid system that tells you something is in stock,when it isn't and your money is lying in a pending account. Will never shop click and collect with B and Q again.”

Helpful Report

Posted 3 years ago

“""”

Helpful Report

Posted 3 years ago

“I attended b & q at Newcraighall Edinburgh and wanted to exchange a product but as a voucher had been used to purchase the product I was only getting a refund minus the voucher so when I queried this manager Megan had to help Morgan who had been extremely helpful … Megan was not listening to my concerns and became quite nippy and argumentative with me and was not explaining the bill refund procedure clearly. I tried to point out I was losing my £3 voucher but she was very flippant and unhelpful telling Morgan just refund her !! Very poor customer service from Megan !! I would like to highlight that Morgan the young girl at the till was very polite and helpful at all times . What happened to the customer is always right ! Especially as recently we have spent several hundreds at b & q hermiston …. I will avoid the newcraighall store in future”

Helpful Report

Posted 4 years ago

“Went to buy a steamer and iron that was advertised on line as in stock. Arrived at local store to told not only did they not have one but there was none to be obtained from any of their branches nationwide. Got home to find that they were still in stock on line. What a bunch of time wasting amateurs!”

Helpful Report

Posted 4 years ago

“Awful!! Shed ordered with installation. Given date of 8 weeks. Shed delivered but no installation and have spent longer trying to contact them that it would take to build the shed. Customer service is non existent and potential date means shed will have been sat in my garden over 2 months.... Don't know what happened to a previously good company but they're a complete shambles”

Helpful Report

Posted 4 years ago

“Kitchen delivery was not delivered on date they said and with no phone call why it wasn't delivered. This started a merry go round in customer services and no one helped even though my problem was escalated 3 times I had to contact delivery company myself for delivery This outfit reminds me of a cheap backstreet suppliers. Very poor treatment of a good customer. There customer service is rubbish”

Helpful Report

Posted 4 years ago

“B&Q does not care about disabled people. I ordered a kitchen from B&Q to be delivered. I was told when ordering as i am disabled the delivery drivers would deliver the products into my bungalow. the day of the delivery the driver was rude and said that he doesn't care how disabled i am he won't bring the kitchen into the bungalow. i have to take it in myself. He could see i am disabled but didn't care and was very rude. Contacting B&Q they just kept stating it is kerb side only, even though i was told they would bring it in. Basically if you are disabled and unable to carry the heavy kitchen parts in yourself, they won't help you. They take your money and then don't care, basically B&Q doesn't care about the disabled.”

Helpful Report

Posted 4 years ago

“Ordered decking had a phone call to say not in stock thay refunded me 3 days later the decking arived in the meantime i spent a hr and a half in bq to get decking boards and told to come back the next day then today got a phone call demanding payment from customer service no one speaks to each other won't shop at bq ever again awful experience”

Helpful Report

Posted 4 years ago

“I was not bought a packet of sweet pea seeds and planted these, along with seeds from other companies such as Sutton, Fothergill, etc. While the other companies' seeds and grew six feet tall and are flowering profusely, the Verve seeds have nearly produced a cluster of leaves a couple of inches high. When l emailed a complaint (adding that a relative bought Verve red lettuce seeds that turned out to be green) l received a very dismissive response. I pointed out that all other seed companies offer 'satisfaction guaranteed or your money back' l received another dismissive reply. Rotten seeds and even worse customer service!”

Helpful Report

Posted 4 years ago

“Instore service fantastic in Coventry the fitter did a good job but had a survey done and not advised correctly-at point of survey Is that not what the survey for due to one issues not done correctly have had to spend a further 390£ never once asked for the money back but asked for the mistake to rectified - there are a catalogue of issues… been in contact with one manager who offered 50£ - it’s not about the money they need to rectify the issue WILL BE GOING TO OMBUDSMAN I think… COVENTRY ALVIS BUSINESS PARK shame on you only worried about liability”

Helpful Report

Posted 4 years ago

“After buying a Ryobi impact driver from B&Q earlier in the year, I made a 19 mile round trip to the Dearne Valley mega store to buy some replacement screwdriver bits. I was gobsmacked to discover they don't stock ANY Ryobi parts at all. Surely if you sell the tools you should also supply replacement parts support.”

Helpful Report

Posted 4 years ago

“In store service was amazing. The surveyor/fitting manager is not good. This is not the cheapest fitting service and definitely not worth the 2 month wait time. Items missed off the survey through simply not checking properly and the bills add up. Also tried to add the waste from another job to mine that was on my drive without even asking. Got very angry when I refused to allow this. One fitter (who is really good) to fit most of the works alone and worked extremely hard and long hours.To be honest I just wished we had gone elsewhere!”

Helpful Report

Posted 4 years ago

“Buyers of kitchens beware. They are happy to take your money but can’t deliver full order. Missing products have been put back 4 times now… this time I’m told August 11th. Can’t build the rest of the kitchen without worktops. Been lied to several times now. B&Q don’t care.”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,602 reviews