B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order through B&Q market place from Monster sales. Delivery was quick, 2 days but that was the only positive. Item was damaged on arrival so only a couple of hours after delivery I complained to B&Q only to find that I had to deal with Monster Sales direct through B&Qs market place messaging service. All I wanted was a replacement for damaged part or a new item. Several calls later and 27 messages over a period of a week and it seems that Monster Dales were unable to replace the item. In the end I returned the item to my nearest B&Q store for a full refund. Also the B&Q customer service help is based in South Africa and they are useless, give you incorrect information and no help at all. In the end I wrong my local B&Q store and they were very helpful.”

Helpful Report

Posted 2 weeks ago

“Kingsgate Branch. Only 1 till available to pay cash, returns and deal with faulty products. Not everyone wants self service especially as 2 other staff members overseeing this and not assisting staff member on till. Disappointing experience.”

Helpful Report

Posted 1 month ago

“I was expecting a delivery on 16 th April but it didn’t arrive. I phoned customer service and was told it had never been received by DPD . The next available delivery date was 9days away. Appalling service it should have been sent express but the had no express dates available?? No customer service at all.”

Helpful Report

Posted 2 months ago

“Brought the perfect garden shed at B Q . So happy. Not delivered on time but received two completely half's. Complained. It took ages for B Q to reply but they passed me on to a third party. I had to then deal with a company that replied at 2 am in the morning. Then it took absolutely ages for them to deliver content half . I asked for them to collect incorrect delivered package. They declined . The story goes on. Never collected package and I had to pay for collection to have it disposed of . Always used B Q as my parents did . Redt assured I will never step inside or recommend anyone to shop. At B Q again. Regards”

Helpful Report

Posted 8 months ago

“I want to see what options I have to go to my local store and get a product I need. BUT, the website does not seem to allow me to filter out B&Q market items so I have to scroll through pages looking for items that are available in stores. I want waterproof tape and got as far as 96 products, none of which are available in store. B&Q also doesn't seem to have any customer service email, just a very specific set of forms none of which let me type this message.”

Helpful Report

Posted 10 months ago

“Don’t buy the bbq lump wood. There’s nothing lumpy about it, just small bits or dust. Staff are great hence 2 stars”

Helpful Report

Posted 1 year ago

“I purchased a bag of rapid setting cement yesterday. When I got it home to use I noticed It was six months out of its use by date. The use by date was November 2024 and here we are in May 2025. At my expense I took it back and pointed this out. No point in replacing it like for like as all the bags on the pallet were the same date. Obviously this could be a bit disastrous if it was used for something in construct and it failed. Hopefully they will all be disposed of in the correct manner.”

Helpful Report

Posted 1 year ago

“What is going on? Items are either out of stock with no indication when they are going to be re-stocked or they are only available for home del0ivery. Not very impressed.”

Helpful Report

Posted 1 year ago

“Overpriced store. Most of the things you buy there, you can find cheaper anywhere else. This store is last option to check when Im looking for any tools or any hardware.”

Helpful Report

Posted 1 year ago

“Order not put in van. No call for rescheduled delivery. Phoned customer care told if not delivered today it be Monday. Don’t believe it didn’t say was it suitable. Already a day off work and had to cancel tradesman booked. So far very disappointed”

Helpful Report

Posted 1 year ago

“Left a review.wrong item sent.had to go in store to sort.would not except my review which was not negative just stated facts.obviously only like to print good reviews”

Helpful Report

Posted 2 years ago

“Absolute shambles of a company. Order placed a week ago including payment for delivery. No sign of my goods. Called customer support and after saying hello hello repeatedly several times a female responded and said our systems are down I can’t help you. Call back in an hour. In the background all that could be heard was laughter. Shambles of a company and that’s the last time I buy anything from you.”

Helpful Report

Posted 2 years ago

“Your Liffey Valley branch never answers their phones!! My online order has been delivered and is incorrect. I need to contact the Liffey Valley branch to rectify it, but they do not answer! Awful customer experience.”

Helpful Report

Posted 3 years ago

“As said by so many just not the diy store it once was , less human contact , inshop and at checkout , and if u not got smart phone how do u get to usediscounts send !?”

Helpful Report

Posted 3 years ago

“WHAT IS WRONG WITH PEOPLE? B@Q Gallagher Retail Park Longwell Green, Bristol. I bought 6 x 5m MDF sheets from this store yesterday, 29th October 2022. Had them cut by a lovely, older gentleman, so helpful. I paid, loaded the pieces into my daughter's van. That bit was fine, I had to go back in to buy 6 x 18mm large sheets, they were too heavy for me to lift down from the stack, but with a long queue for the lovely cutting guy, and no sign of another member of staff, tried to do it on my own. I'm a 65 year old woman, and always try and help myself (and others) A young girl assistant appeared and offered to help me, she told me to ask for help with loading into my van at the checkout, and that 'someone from 'building' would come down to help me' I dragged the trolley to the checkout (a trolley loaded with 6 x 2400 x 1200 18m sheets of mdf is not an easy job) told the blonde middle aged woman on the till what the young girl had said, she barked 'there's a trolley guy out there, ask him, if he's not there, come back' I dragged it out to my van, no sign of 'trolley guy' so attempted to lift one in, it was too heavy, couldn't get it back onto the trolley, there was no way I could have dragged it back them all back in anyway. Then I saw 'trolley guy' across the car park, a tall, 20 something, obviously not happy in his work, I'd left the sheet half inside my van, doors open, mdf on trolley sticking out into lane, asked him if he would help me. He huffed, had the look of a sulky 5 year old being asked to put his toys away, I apologised??!! not sure why, he shuffled along behind me, looked completely p....d off, made a brief attempt to lift a sheet in, with my help, said it wouldn't fit, lolloped off back to his toys, I mean trollies. WHAT IS WRONG WITH PEOPLE?????????????!!!!!!!!! I must say, a really kind old Indian gentleman offered to help, but I didn't think he'd be able to, so politely refused. I then phoned my husband, at work, he came as soon as he could, I had to sit in the back of the van propping up the sheet that 'trolley guy' had left half in half out, He turned them, laid them flat, they all went in fine! If the stupid hard faced cow on the till had called 'someone from building' as requested, I wouldn't have been stuck in the car park with a load of mdf for over an hour, and if 'trolley guy' moved a little faster, he might not be so morbidly obese!”

Helpful Report

Posted 3 years ago

“We love b and q usually most of the staff are good We go as late at night as possible to avoid people as I am immune suppressed and very vulnerable, Wearing my face coverings we went into the Grantham store, whilst managing to avoid customers and trying to stay safe a staff member came and stood right next to me whilst I was choosing wallpaper, total disregard to my safety given the fact I was wearing a face covering which should indicate I take covid seriously I am also disabled which meant trying to move away from him quickly to be safe nearly resulted in a fall”

Helpful Report

Posted 3 years ago

“Wrong doors delivered. Installer was clueless. Quality of fitting very poor. No project management to cope with b&q supply errors. Already a month has passed and the kitchen units are only partially constructed. They take a week to reply to emails. Extremely unsatisfactory.”

Helpful Report

Posted 4 years ago

“Recently ordered & installed Atomia bedroom units,which we were very happy with.However,due to an oversight by ourselves, we found we would have to modify the wall units.We visited our local store on Sunday to discuss this. We approached the two women at the desk in the bathroom/ bedroom dept, & were kept waiting whilst they finished their conversation (not work related).We found the attitude of the older lady very negative,almost as if we were an inconvenience. Not at all helpful,rather frosty & frankly patronising. Such a shame,as previously we had received a lot of help,from a young man called Josh,who couldn't do enough for us.The younger woman had a name badge.Her name was Lizzie & she wasn't too bad,but the other one( no name badge,wonder why?)was definitely uninterested in us,& made it pretty clear.Will return when other staff members available.”

Helpful Report

Posted 4 years ago

“Does b&q use special offers as click bait. I have noticed some really good deals on their website, but when you try to purchase it there is none in stock anywhere. For example erbauer thicknesser planer for £110. Homebase seems to be up to the same game.”

Helpful Report

Posted 4 years ago

“Visited Hull Ferry Lane and asked a question to a lady on the till and she was very abrupt and rude!! How she works in customer retail I have no idea! I was spoken to like a five year old. Unhelpful to say the least, I wouldn’t return to this store. I do have her name but I won’t name and shame on here! But then I asked a lovely chap called Nigel and he went above and beyond to help and he sorted us out. Lovely man, an asset to the company. I do believe he was partially blind too, nothing was any trouble, brilliant customer service, just a shame about the snotty lady on the till. Time of visit 12.45 30/11/21”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,661 reviews