I wanted to buy Ronseal fence paint. I live in Falkirk, they had none, so I asked the young lass at the till to check the stock. She was pleasant and told me Cumbernauld had 22 Tins and Stirling had 5. My husband and I went to Cumbernauld, from Falkirk it is closer. On our arrival young gent told us aisle 5, could not find it, we then asked 2 young girls who again said aisle 5, we told them it wasn't there. The young lass went looking for us to find out that it had been put on a high shelve and there was no forklift driver to get it down for us, we were told it would be 2 days before we would be able to have it. Staff were nice. I was very unhappy that I had travelled so far to find out that I could not buy it. 22 tins in store but not for sale, it really does not say much for B n Q that their staff tell Cumbernauld has 22 in stock, and are happy to advise you to travel there but no way for them to know it is not actually for sale. Your system is broken. Very disappointed