“I have never posted a review before. However, baby art have earned this right.
Do not use this company, their High pressure sales tactics could cost you £2000. Everything that has been said in these reviews is true. They manipulate you right from the beginning, their high pressure sales tactics will either make you pay or walk out. We were strong enough to walk, but I fear others might not!
If you do buy you will not see a cute photo on the wall, you will see your own mug shot, as you reflect and process the costs vs the quality. It is a con! The entire show has left me feeling very angry, and as read the other reviews it has made me feel very emotional. Heni made me feel worthless, I think he might have thought we couldn’t afford to pay £2000, offering us payment options! I am happy to agree we may have been naive, but I am not stupid and I am happy to accept our learning! Hopefully my post will help you learn from our mistake! Do not use this company!
PS:
To give you an example, we were shown a real of photos, when they finished we were asked to choose a package. I asked if I could see the photos again, I was told no, if I wanted to see the photos I would have to pay £1000! This is one example of their closing tactics!
I said I wanted to think about it, Heni said if I didn’t agree to pay he would delete the photos that night!
Delete away Heni - however, I hope this honest post has more shelf life!”
“I decided to share with you our experience, as I felt this company didn’t play fair. I contacted Baby Art UK on messenger to book a photo session (Bump2Baby) as I couldn’t get through by phone. They called me and took my details. They told me what the package offers and that any extras will be charged and that a book with their prices will be sent by post, but they didn’t say anything about the actual price prior booking. After paying for the package and the fee they charge, I have received a few days later the book and the prices they have, are huge. I felt that they tricked me as not anyone affords to pay £75 on one photo only and I consider is fair for them to actually inform you about this prior booking. To get ONLY 5 photos on a USB is £395. I have contacted them for a refund that obviously they refused to do. They said I can get what the package offers(that means 2 photos only) and is no need for me to buy anything else.
I am asking now what is the point of a photo session of 1 hour for a Bump Shoot and a 3-4 hours Newborn shoot to get only one picture free. Why put your newborn baby through all of that for just one photo?
Hope this will help you and you won’t feel tricked by them as I did.”
“Experience from the start to when Matt phoned us up regarding the newborn photo shoot was second to non very professional and put our mind at ease. On the day of the photo shoot we were made to feel welcome. To get all 4 children smiling was a feat in it self all thanks to Dionne when at the photo shoot it was a relaxed no rushed photo shoot. Drinks and food was available. The props were out of this world. Really enjoyable experience. When we went to have a look at the photos 2 weeks later the photos were incredible. The slide show which Matt did us blew us away can’t thank him enough so much thought went into the slide show he put it together beautifully. We then went on to have a look at the signature photos after viewing the photos Matt left us to have a think which ones we would like after all they were all amazing so it was a hard choice we wanted to keep them all as they were that good. There was no pushy sales intact Matt helped us to get the best value package which before hand we went into the studio knowing how much we wanted to spend. We left the studio on cloud 9 was a great memorable day out. Shall be looking forward to seeing you guys in the future.”
“We bought the pump to baby package with the four shoots and the four photos, which was ideal for us. The photo shoot for the newborn was lengthy, but I thought the photographer was lovely, treated us really well, and thought we would get a good picture out of it. We had not received the booklet with the additional price packages before going to the shoot, We were given the booklet after the newborn shoot, wow I could not believe how expensive the photos were for the packages, I might as well buy myself props for my baby and take photos on my phone, I can’t believe they think people have that kind of money for photos, five digital images for £400!!! Other packages go up to £2000, are you crazy.
Obviously the packages and the additional costs were not for us as we are on a very restricted budget at the moment considering I’m on maternity leave. We went to view our photos, and were told about the additional packages, we politely explained that these packages were not in our budget and we were happy to just take the prints purchasing our original purchase. The photographer from that moment went from being so nice to us to rude and passive aggressive, I understand that a lot of that it goes into trying to upsell these packages but baby are need to understand that not everyone can afford these, and we shouldn’t be guilt tripped into buying these packages, it felt like some sleazy fake selling tactic. I felt upset, emotional, guilty and couldn’t believe how quickly the switch flipped abs how rude the photographer was to us, You could tell he thought we had wasted his time! Baby art should not sell the bump to baby package if there is such rudeness when you don’t buy additional prints. I wish we never got the photos to begin with and put our babies through the photo shoot. I would not recommend this company it’s such a rip-off and the staff are rude and fake!”
“The photographer was accommodating and friendly. She captured some beautiful photos of our new born.
It is a shame that the prices are not displayed transparently, especially with signature prints which cost a lot more - in order to get all of these you have to spend roughly £1000. That is more than my wedding photographer who I have for a whole day and will receive 500+ photos from! We would have liked more family photos that one, we could afford (not signature ones) and two, more to choose from, from the whole 4 hour shoot we only got 2 family photos.
We will not be returning to baby arts for the sitting up or cake smash shoot as it is unaffordable.”
“My partner and I were due to welcome our son in May 2022 and I had won a free photo with BabyArt studios as part of a wider package. We drove 4 hours to Dundee and back to Edinburgh for this photoshoot (on 2 separate occasions for the Bump2Baby photo shoot and the newborn photoshoot). We came back to see our photos and of course we fell in love with them. We were told that if we paid for the platinum package (£2195.00) we would be able to have large photo prints all framed across all the photoshoots (including the upcoming sitters photoshoot and cake smash). We paid it without hesitation. The photographer said to whatsapp her when my son is sitting upright so that we can come along for our photoshoot. 7 whatsapp messages later, 2 text exchanges with an Admin from BabyArt studios, phonecalls, 2 emails to the BabyArt Dundee email, and messages to BabyArt studios facebook page....and nothing. We have been scammed of £2195.00 and are forced to take legal action. Disgusting of such a large company to do this to a young new family. Some new mum's I have reached out to have also decided against using this company because of this situation. If you do use this company - please make sure you have all photoshoots booked in and just be very very careful.”
“We have been very pleased with the care and attention to detail David at Baby Art Studio in Kent has given to us.
We have attended for Maternity and Newborn shoot so far and look forward to our viewing session.
He has a great personality and a real passion for his work. He is very warm and welcoming and really made us feel relaxed.
Would definitely recommend to any parent who wants to have some great memories captured.
Thanks again David for all your time and effort so far.”
“Great experience and wonderful pictures, memories that we can keep forever. Would recommend the team at Baby Art Kent to anyone looking to make some special memories.”
“Second time I have visited. Always made to feel welcome, even with 4 disruptive children! Such lovely photos and very adaptable - twice I asked them to photoshop images where one child was not smiling at the camera and they achieved a perfect picture for me both times! Thank you Baby Art for helping me make wonderful memories 🥰”
“We purchased the bump to baby package and went to the Coventry studio for our maternity and newborn shoots, these were both amazing, the photographer was so professional, interactive and just lovely!!
The variety of props & poses were incredible.
My partner hates photos but even he had to admit they were incredible and we purchased the whole VIB package!
We are very excited to be returning in December for our 6 month one with the whole family….!
These guys are highly recommended and has exceptional professionalism and welcoming!!
The easiest 5***** I’ve ever given!!”
“Amazing service, photos have been absolutely beautiful
On photography day, we felt so at ease and everything went smoothly even with two little ones!”
“The photographer Mel was amazing so kind and helpful and what beautiful photos she toke. I’m so happy with what we got thank you much for all the help we definitely recommend baby art studio ❤️”
“Initially on my maternity shoot as I knew my baby’s arrival date I was told a date that would be ear marked for me for my baby’s newborn shoot. When I went to confirm after he was born this date hadn’t been saved. Finally after a couple of months we got our newborn shoot. The photographer was lovely however as he was 2months old she said he would be able to regulate his own temperature and so turned off the heat. With a stripped baby it wasn’t the best idea. He became congested after it and has had bronchitis (not saying it was definitely solely the reason but can’t help wonder if it attributed as we had been so careful otherwise). On shoot day our photographer mentioned we could get some pictures on wall art, we both agreed that’s not our style. When it came to the viewing I was unaware that I couldn’t obtain images unless I purchased the wall art for £395 each. These images admittedly were beautiful (they were what I’d asked for) however, when I asked to speak to the manager via phone to see if we could compromise and receive them digitally or print he told me no as I would only likely leave them in a drawer or delete off my phone when storage was full. I said that wasn’t my way but he told me it was likely as 90% do. I have photo books & email images/videos to an email address I’ve set up for my son. I am not one for sharing too much on social media. He told me his ethos and story as to why the business was set up and I understand this however I felt so hurt to see images of our family -specifically images I’d shown the photographer I wanted of our family to then be told you can’t have them unless you buy it on a block of wood. I wouldn’t have wasted mine or their time if I knew this was the case. I found The owner belittling on the phone and had to say I think we should end this call. I cried (which as a new mum I had only done once since giving birth) and I am not experiencing PND. Would I recommend - no. Please don’t be fooled like I was I wish I had read reviews on this site.”
“We went for our newborn photo shoot to day not only were the girls so friendly and helpful but they were so professional!
We had Kaylie Jasmine and Chels and they were absolutely lovely 🥰 I took my mum with me thinking I would need the help as having triplets is always a task trying to go out on my own 🙈 but if I went on my own I still would been okay as the girls were very attentive and gave us the help we needed 🥰❤️
The studio was very clean and very covid friendly!!! The girls wore masks the whole time and we were there from 10am till 5:30ish💙
I’m soo excited to see the finished photos and get them up around the House 🥰 thank you soo much to Kaylie, Brendan and the team at Ipswich ❤️❤️”
“We recently went to Baby Art Aylesbury and Heni made us feel welcome straight away. A maternity photoshoot was not something I wanted to do but as it was part of the package, I decided to give it a shot. I felt so comfortable and I was speechless at how the photos turned out. Now coming to the newborn photoshoot, Heni took our son Jude into his arms and took great care of him, taking his time soothing and comforting him. When we came to view the pictures it was incredibly emotional. I will cherish these photos always and can’t thank you enough for the way Heni captured Jude, myself and my partner. What an amazing experience and precious memories to have!”
“From the moment we walked into baby art studios it was such a friendly service, our Photographer Heni was amazing, made us feel welcome, at ease the whole time if you didn't feel comfortable doing something he would change it, so far we have had our bump pics and newborn pics done and they are amazing!! We are so happy with them Heni done an amazing job with them! We can't wait to see him again for the sitters pics and cake smash. Would highly recommended.”
“What an amazing experience, from start to finish treated like royalty, reading some of these reviews is quite upsetting as i can honestly say we do not have a bad word to say, now don't get me wrong the pictures are not cheap, we received the booklet before the shoot along with the digital version of the book in our confirmation emails, and in fact we asked about pricing before booking and was sent the digital handbook in email, surley by seeing the quality of their work you can see its not cheap ? I've noticed a lot of the reviews was all based on price and how baby art have conned people from what i can see i think people were expecting too much for what their budget could handle may be ? anyway, Baby Art we love you and can't wait to continue our package with you, Don't let these people get you down you do an amazing job for those who are happy to pay for it. You get what you pay for in life.”
“I agree with the previous review. The whole thing is a scam. You get roped into a very (very!) long photo shoot with your baby crying and miserable - the swaddling/outfits are all very uncomfortable - you then get taken aside for a viewing and you’re given the HARD SELL to purchase a “signature photo art block”. Essentially this is a canvas print of a gimmicky photo with your baby in an extra outfit. The cost: £345. That’s for one canvas print! As the previous reviewer said, even five USB images are £395. They say they don’t pressure you - hmmm, let’s just say the process reminded me of those greasy salesmen you get in sunny countries who try to flog you a timeshare. When we declined spending more than our monthly mortgage on photos, the atmosphere changed: it got frosty and we felt pushed into explaining ourselves. Out of the way studios too so expect a long car journey. If you want tacky extremely overpriced photos pushed on to you in a high pressure environment, go for it - but for the same price, you could have a much nicer experience with better photographers (not recent grads with no experience) using more natural settings. Our baby was left traumatised by the experience and took hours to settle even when home. Very much regret ever engaging with this company.”
