Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 931 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back on Track USA 4 star review on 18th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to order the women’s v neck short sleeve in black but has been on back order for months. Finally had to settle for a gift card! Not happy couldn’t get the product to wrap”

Helpful Report

Posted 1 year ago

We are so sorry when we have disappointed anyone with items out of stock. We work diligently to ensure our items are available at all times in all colors and sizes. Unfortunately, sometimes we fail in our effort to anticipate demand. We appreciate you purchasing a gift card; they do make a great alternative as we are always coming out with new products for your gift recipient to peruse on our site.

Posted 1 year ago

“Your customer service team on line and in person are amazing!! I can’t say enough great things about them. Your manager from Equine Affair needs to be sent to training for compassion and customer service etiquette. I informed your online help of the horrible things I heard and saw from him. His response was to go on the defensive and tell me I was wrong. I was not the only person there that heard what he said and took it the same way. His response should have been an apology not a defense. This is truly unacceptable behavior of a manager of such a great company. If anyone higher than him would like to see the email chain please reach out. I showed people who were with me that day and they agreed he was horrible to his workers and the people shopping there.”

Helpful Report

Posted 1 year ago

We appreciate constructive feedback especially when it emphasizes how we can improve! This, as with all of our valuable customer feedback, is shared with all senior members of our team.

Posted 1 year ago

“Have been pleased with their saddle pads.”

Helpful Report

Posted 1 year ago

“Product, fits well, good support, however, I had an allergic reaction to the rubber on the upper part of the sleeve.”

Helpful Report

Posted 1 year ago

Hi Lance Sorry to hear about the reaction - have not ever seen this before. Happy to provide you a credit or return.

Posted 1 year ago

“I like the products but didn't like the return policy. The boots I purchased were a little big and I wanted to exchange them. Instead I had to request a return label (which I still haven't received) and then get store credit before I can buy the correct size. Kind of a hassle compared to other places.”

Helpful Report

Posted 2 years ago

“Have not yet received my item ordered on 5-29”

Helpful Report

Posted 2 years ago

“Shipped was too long. Ordered on a Friday paid over $20 for shipping and it didn’t arrive until Tuesday. Like the product, but would probably order from a third party for faster and cheaper shipping.”

Helpful Report

Posted 2 years ago

“I have a GSP. I have several of the normal coats my dog loves them. I ordered the HV. Their recommended size was way too small. I ordered two sizes. Bigger fits perfect!!!”

Helpful Report

Posted 2 years ago

“My back on track four-way knee brace is great. But I am only giving 3 stars because I paid for overnight shipping and it took three days!”

Helpful Report

Posted 2 years ago

“I have other back on track products so I was very excited to order this pad for my horse. I love the fluff and thickness. I think Reny does too. Unfortunately it keeps slipping back under my saddle when trail riding and I had to readjusted a few times. The keepers seem to be placed to far forward to the edge of the pad and the girth strap as well. I did put some stitches half way into the girth keeper and moved the pommel keepers back a bit. I have yet to try it again, but I hope it fixes the slip. I bought the xfull as I have a 17 1/2" saddle with forward flaps and a draft cross horse.”

Helpful Report

Posted 2 years ago

“The sizing is the issue. There are times when I’ve ordered small but they’re too small and then medium is too large. Unfortunately, with the last order I measured myself and each of the items I received are way too small. I’ve been meaning to call the company and see what I can do about this. I’m a seamstress so I take measurements but somehow it doesn’t match what’s on the sizing chart.”

Helpful Report

Posted 2 years ago

“I had high expectations Good news they fit Not happy w after washing by hand that they fit more like 7/8 length Not happy with waist band, needs to be softer. Not happy w the rubbery brand on leg, I thought it was removable label I’ll probably be donating to homeless person. Thank you”

Helpful Report

Posted 2 years ago

“Quality of the shirts is great but not noticing much therapeutic effect. My spine gets pain and it doesn't seem to be the kind that this technology helps.”

Helpful Report

Posted 2 years ago

Alyssa I was reviewing files and I see that no one responded to your review. My sincerest apologies. Our clothing is designed to maintain a feeling of well-ness, they do not provide the targeted Back on Track effect that our products are known for. Our waist support products, (back brace, waist girdle) provide targeted relief. Upper back our neck cover and dickey bibs are quite nice for a more immediate effect. Unfortunately, some areas of the body are hard to target.

Posted 2 years ago

“Please forward this survey to me after I receive the product. Thank You”

Helpful Report

Posted 2 years ago

“I love their products but have horrible communication. I had a package ordered and said when it was supposed to arrive and here it is 4 days later and I had to get a hold of them. Also there needs to he a phone number to call not emailing.”

Helpful Report

Posted 2 years ago

“I have all the other BOT boots and the sheet, the knee boot doesn’t fit like the rest of the BOT products. The top and middle Velcro fit the knee but the bottom is was to big and therefore the knee boot falls down the leg easily.”

Helpful Report

Posted 2 years ago

Hi Christie I apologize for the delayed reply. Unfortunately, some knee characteristics are a challenge for the knee boot to stay in position. This is a very popular item with few unhappy outcomes - what we recommend in this case is having your horse wear our standing wraps or quick wraps. They are also commonly used to prevent hock boots from slipping down.

Posted 2 years ago

“returning the jacket. I need a label to return. It is too small”

Helpful Report

Posted 2 years ago

Returns are easy! Click this "Returns" link at the bottom of our website. https://backontrackusa.com/pages/return-policy

Posted 2 years ago

“Nice blanket but insufficient sizes. My horse has large shoulders and the 81 is too tight through the shoulders while the 87 fits the shoulders but is too large for the barrel and too long. The saddle pad fits nice haven't tried the quarter sheet yet.”

Helpful Report

Posted 2 years ago

We do offer a size 84 in our blankets which may work for your horse. Returns are easy, just visit our returns page at: https://backontrackusa.com/pages/return-policy

Posted 2 years ago

“I love BOT products but was very disappointed with the royal deluxe hock boots. I measured my horse using the size guide and bought the recommended size. They’re extremely bulky more than what the picture leads on and would slip down. I only used them while my horse was stalled at night and was very disappointed because the would never stay up.”

Helpful Report

Posted 2 years ago

We are so sorry to hear when anyone is unhappy with our products. We will review the images we have online to see how we can enhance them to show the padding in a clearer way. The dense padding is designed to protect the hock from any impact. We do recommend using our Quick Wraps or a quilt and standing bandage under the Hock Wraps to keep them in place.

Posted 2 years ago

“I am a huge fan of the Welltex fabric and strongly believe in its therapeutic qualities. I have the B.O.T. mesh sheet, which fits true to size and my horse wears comfortably daily. Every other B.O.T. product I have tried that is meant to cover some or all of the back, i.e. not leg wraps, etc. is oddly/impossibly sized. I have a stable blanket that I can kind of make work by adding a Rambo chest extender, a quarter sheet that does not extend far enough toward the tail nor far enough down the ribs and then this latest purchase of a back warmer of which I ordered the largest size available and received another woefully short product -- it would need to be at least 12" longer to come anywhere close to fitting. I want to love B.O.T but I just don't understand how the majority of products can be so poorly sized.”

Helpful Report

Posted 2 years ago

We understand how frustrating it is when a product doesn't fit as expected. We aspire to have the right size for every horse and every expectation, sometimes we fall short. This pad is designed to cover the back and not extend over the croup. We do have a Therapeutic Back Pad that comes in 2 sizes for another option: https://backontrackusa.com/products/therapeutic-horse-back-warmer-pad?_pos=1&_sid=e586604dd&_ss=r. We never want anyone to be unhappy with our products and we have made returns easy by going to: https://backontrackusa.com/pages/return-policy

Posted 2 years ago

Back on Track USA is rated 4.7 based on 931 reviews