Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 689 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 689 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“:ove Back on Track products”

Helpful Report

Posted 2 days ago

Hi Julie, Thank you for your support! We're delighted that you love our products. If there's anything specific you enjoy about them, we'd love to hear more! Michele S. Customer Service & Sales Support

Posted 2 days ago

“Works on my horses so thought I’d get some for myself, and Shazam they work for me too! Thanks Back On Track”

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Posted 1 week ago

Hi Jon, We're happy to hear that you tried our products on yourself and that our Welltex technology is benefiting not just your horses, but you as well! Thank you for the review! Michele S. Customer Service & Sales Support

Posted 1 week ago

“I have become soemwhat obsessed with Back on Track and their Welltex fabric in the past couple years and I wouldn't have it any other way!”

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Posted 1 week ago

It sounds like you've caught the Welltex bug! We're always thrilled to hear that our customers love our products! If you ever need more gear to fuel your obsession, we're here for you! Michele S. Customer Service & Sales Support

Posted 1 week ago

“Got my order quick.”

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Posted 1 week ago

“Easy site to manuever. Speedy shipping. Breeches fir like a glove!”

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Posted 1 week ago

“Awesome service as usual! I always feel like I am talking to a friend. Great product as well!”

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Posted 1 week ago

Thank you Kathleen! We strive to provide great customer service and quality products, and knowing you appreciate it makes it all worthwhile! Looking forward to serving you again soon! Michele S. Customer Service & Sales Support info@backontrack.com https://backontrackusa.com

Posted 1 week ago

“The jackets are fantastic! Very well made!”

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Posted 2 weeks ago

Hi Loret, It's great to hear that you are impressed by the quality of the Deep Nights Dog Coat, and FYI your pup looks great wearing it! Thank you so much for taking the time to share your experience, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrack.com https://backontrackusa.com

Posted 1 week ago

“excellent product”

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Posted 2 weeks ago

“I have been so happy with back on track products every single one of my lesson horses has their own mesh sheet. I honestly can’t even list off all the products of theirs I own.”

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Posted 2 weeks ago

Hi Brianne, We're thrilled to hear how satisfied you are with our products. Your loyalty and happiness mean a lot to us! Thank you for taking the time to give us your feedback! Michele S. Customer Service & Sales Support

Posted 2 weeks ago

“Awesome qualify!”

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Posted 3 weeks ago

“Happy with my order. I got the neck wrap and elbow support. I can feel the heat instantly relieving the pain in those areas. I'm a fan of back on track, always satisfied with what I've gotten. Thank you.”

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Posted 3 weeks ago

“Sizing was easy and accurate, ordering was straightforward, shipping was fast, and the product was better than I could have hoped!”

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Posted 1 month ago

“My nine-year-old German Shepherd is loving her new bed. She seems very cozy in it.”

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Posted 1 month ago

“The best products for horse, human and dog.”

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Posted 1 month ago

Hi Crystal, We agree completely. It's wonderful to hear such positive feedback out our products! Thank you for your support! Michele S. Customer Service & Sales Support

Posted 1 month ago

“My horse loves this pad!!!”

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Posted 1 month ago

“My horses love the Back on Track products.”

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Posted 1 month ago

Hi Michelle, Thank you for your feedback! We're glad your horses love our products and that the Royal Quick Wraps fit perfectly and arrived quickly. We appreciate your support! Michele S. Customer Service & Sales Support

Posted 1 month ago

“I've always been a fan of Back on Track products, but I am especially impressed with the new Cool on Track bell boots. I've used these every day to help ease issues related to chronic laminitis in my metabolic gelding. They stay nice and cool for hours. Maybe someday soon Back on Track will use similar cooling technology to produce a stable sheet for my non-sweating horses. Note I found these boots to be sized a bit large...a medium is more than sufficient to cover my horse's size 5 hooves. Also, delivery actually took 6 days to get here (but six days is not an option in this survey).”

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Posted 1 month ago

Hi Jeffrie, We're thrilled to hear that the Cool on Track Bell Boots have been helpful for your horse's condition. A Cool on Track stable sheet is a great idea! I will pass it along to our team for consideration. We do appreciate your feedback about the sizing of the bell boots and we are sorry that the product took longer to reach you then expected. Thank you for always being a fan of Back on Track products! Michele S. Customer Service & Sales Support

Posted 1 month ago

“My husband has the elbow, wrist, back and knee braces and he says they all work well.”

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Posted 1 month ago

“These shirts are wonderful really helps sore muscles on back and shoulders Also have been using your products on my racehorses a real godsend”

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Posted 1 month ago

“I was skeptical of how much Back on Track products would help until I got my knee brace. The difference in how my bad knee feels between when I exercise with and without it is astonishing! I also just recently bought an ankle sleeve, and I have a riding helmet, too. Both are serving me well!”

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Posted 1 month ago

Hi Alia, It's great to hear how much our products have made a positive impact on your activities. Feedback like yours motivates us to develop products that embody thoughtful design and functionality, while ultimately prioritizing the well-being of People, Pets, and Horses. Thank you! Michele S. Customer Service & Sales Support

Posted 1 month ago

Back On Track USA is rated 4.7 based on 689 reviews