Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 842 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, fast shipping. Great sale prices! I've bought many products over the last 5 years and all are excellent quality.”

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Posted 1 week ago

“Great winter riding gloves”

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Posted 2 weeks ago

“I love all of your products. It has helped my older dogs so much using the little jackets that you have for them. Also, I use your fingerless gloves since I am a groomer. I need all the help I can get for my hands and wrist and I've been very pleased with those products. Now I have ordered the mattress pad. Can't wait to try it for a couple of weeks and hopefully it will help my poor arthritic back. Looking forward to feeling better.”

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Posted 2 weeks ago

“Back on Track products fit well, provide better support than other wraps/braces, and ship quickly at a reasonable price.”

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Posted 3 weeks ago

Hi, Thank you for your feedback. We appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“The customer service is excellent. I had to return a mesh coat because it was too small for my dog. Easily handled. I got step by step instructions on the procedure. I now have the size that fits him.”

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Posted 3 weeks ago

Hi Sherry, We're glad we were able to assist you and resolve the issue easily. It's also great to hear that your dog now has the correct size dog coat! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“BOT mesh sheet saved the day for Chester! Fast delivery and easy to use. I actually purchased a second one so I could wash one and always have a fresh one available. He is on stall rest, so two are definitely needed.”

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Posted 1 month ago

Hi Virginia, We're happy to hear that the Royal Mesh Sheet Deluxe has saved the day for Chester! Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Bought mini-blanket for my niece who had some bone injuries from an auto accident. Have used Back on Track for many years, for horses, dogs and ourselves (knee braces, mini-blankets, wrist brace, etc.)They WORK! Comforting and seriously therapeutic, currently using mini-blanket to speed healing of broken arm. Definitely rate products at least 7 out of 5.”

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Posted 1 month ago

Hi, Thank you for being a loyal customer over the years! We're happy that our products have provided comfort and relief to your family, your horses and dogs, as well as yourself! Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Arrived as expected”

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Posted 1 month ago

“I feel like I have a new friend. Michele might not agree after answering lots of questions from me. It started with the purchase of your knee brace which has really eased the arthritis in my 72 year old knees. It worked so well and I wear it daily that I thought I would try the boxer shorts for post inguinal hernia surgery pain. Then I thought your back brace might help my constant lower back pain. I’m very impressed with your products and customer service from Michele. I will recommend Back on Track to all my friends!!”

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Posted 1 month ago

Hi Michael, Thank you for your kind words and wonderful review! We're thrilled that our products have helped with your arthritis and pain. And we truly appreciate you recommending our products! Please reach out any time, we're always happy to help! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I recently ordered a pair of wrist braces for my dog. When they turned out to be the wrong size, Back on Track made the return super easy and even waived shipping charges! They were great to work with, and the braces are also great!”

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Posted 1 month ago

Hi Robert, We're happy that the our team was able to assist you and were great to work with. And that the Milo Wrist Braces are great as well! Thank you for your kind words! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Great for dog with DM.”

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Posted 1 month ago

“Love the Back on Track products and so do my Labs!”

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Posted 1 month ago

“Brand highly recommended, and ordering their XL Knee Brace with Strap instead With some help from the folks at Back On Track, I adjusted the size down and picked the 2 x XL Knee Brace with Strap instead. The return policy is bulletproof, even though I mismeasured my knee and, though I have not received the new braces quite yet, I can tell you this: • The material is flexible, meaning that it should be as easy to put on as it can possibly be, being a compression brace. • The material is soft, no itchy or irritating threads to make you count the minutes until you can remove it. • SPECIAL NOTE: On the sizing chart, THE KNEE IS BENT. If you try to measure the size standing up with your knee STRAIT, you may inadvertently add a couple of inches to your thigh circumference and buy a brace that is too big. • Even if you screw up on your measurements, Back On Track will still honor their return policy until you get the size that works for you. • Since I am ordering another of their models, this one never got its chance to earn all five stars. I am looking forward to reviewing the XL Knee Brace WITH STRAP.”

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Posted 1 month ago

Hi Rick, Thank you so much for your feedback. We're glad that the team could help you find the right size and brace. We appreciate your highly recommending our brand! We look forward to hearing your feedback on the Knee Brace with Strap! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Delivered promptly and on time. A product question was answered very quickly and thoroughly.”

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Posted 1 month ago

“Love this new Bay Mesh dog coat!”

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Posted 1 month ago

“Deep Nights Fleece Cooler in Plum is absolutely beautiful! Sizing was just right. I have a BoT mesh sheet and need something warmer for winter and this is fabulous.”

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Posted 1 month ago

“Started with the knee brace and was impressed with the reduction in pain. Have had pretty bad sciatica for couple of years - preventing me from riding my horse for any length of time. So I decided to try the back brace. I would wear it riding and also sleep with it on. After about a month, I was aware of significantly less pain. I'm very pleased and highly recommend your products. Thank you!”

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Posted 1 month ago

Hi Sharon, Thank you for sharing your experience. We're glad to hear that both the knee brace and the back brace have helped with your pain. We truly appreciate your support and recommendation of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“your products are great.”

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Posted 2 months ago

“I am a firm believer in Back on Track products whether they be for me or my pets. The technology and the quality of the products serves exactly what i need! Thanks!”

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Posted 2 months ago

Hi Jaren, Thank you for your kind words and loyalty to our products! We're happy to hear that our products are exactly what you need for yourself and your pets. Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Love all your products from Equine to human”

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Posted 2 months ago

Hi Lynda, Thank you for being a loyal customer, as well as sharing your feedback. We truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

Back On Track USA is rated 4.7 based on 842 reviews