Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.68

4.7 Rating 745 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back On Track products are always well made and arrive quickly. Love their ear bonnets, saddle pads, mesh sheets, quick wraps, and breeches!”

Helpful Report

Posted 2 months ago

Hi Lynn, We're thrilled to hear you're enjoying your BOT products and that they have been arriving promptly. We truly appreciate your support! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“So far I have purchased the western pad liner and the opal exercise boots and I could not be happier. Thank you Back on Track for the wonderful products! You are one of my favorite go to brands.”

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Posted 2 months ago

Hi Lexy, Thank you so much! We are thrilled that you're loving the pad liner and Opal boots. We are so happy to be one of your go-to brands! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Great product and customer service.”

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Posted 3 months ago

Hi Kathryn, Thank you for your kind review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Back on Track has been great! The website is easy to use and the product was shipped quickly and in great condition!”

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Posted 3 months ago

“Love all my Back on Track merchandise! Horse blanket and neck wrap are awesome! Bought myself a shirt, socks and gloves because I loved the results for my horse! I am going to apply to be a brand ambassador next year!”

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Posted 3 months ago

Thank you for the wonderful review! We look forward to your application to be a Brand Ambassador next year! Warm regards, The Back on Track Team

Posted 3 months ago

“I ordered the socks for my mom because she has pain in her feet . She said that the socks have been helping . Received in a timely fashion. Recommend Back on track”

Helpful Report

Posted 3 months ago

Hi Julie, We're happy that the socks have been helping your mom. Thank you for your review! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 3 months ago

“We have had the back on track dressage saddle pads for over 15 years and just replaced the original ones. We used them on our older gelding to keep him showing the last couple of years because of arthritis in his back and always have them on hand to use on the second day of a show when they are getting a little tired.”

Helpful Report

Posted 3 months ago

Hi Suzanne, It is wonderful to hear that our saddle pads have supported your horse through 15 years of riding! And we are especially glad to know they've helped keep him comfortable and showing. Thank you for the great feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I love all my back on track products! My horses love them too. They stand by their products and have wonderful customer service!! I wish they had hunt seat/english girths! I highly recommend their products!!”

Helpful Report

Posted 3 months ago

Hi, You could use the Galena Girth & Surcingle Cover which has the Welltex technology over a Hunt Seat Girth. Below is a link to the Galena: https://backontrackusa.com/collections/girths/products/galena-girth-surcingle-cover Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I love Back on Track products and have a full lineup of braces for myself plus a carpal set for my senior dog!”

Helpful Report

Posted 3 months ago

Hi Katherine, We are always happy to hear that our products have been helpful. Thank you for taking the time to review our Company! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Back on Tracks customer service is amazing! They answer all your questions and easily help with exchanges or refunds to make things right.”

Helpful Report

Posted 3 months ago

Thank you! We really appreciate your company review! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I've bought a number of braces from Back on Track and have been very happy with the process. The products work well, finding what I want on the website is easy, and shipping was quick.”

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Posted 3 months ago

Thank you for taking the time to review our products as well as the company. We really appreciate your feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Nice and tight compression brace. Use if I’m doing a lot of up and down hill walking or riding my bike after knee replacement. Also use while downhill skiing.”

Helpful Report

Posted 3 months ago

Hi Kevin, Thank you for your feedback. We are happy the Knee Brace with Strap is assisting you will walking and riding after your surgery. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Always outstanding products.”

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Posted 3 months ago

Thank you Pamela! We appreciate your feedback!

Posted 3 months ago

“I have purchased a lot of BOT products over the years and have been very happy with it all. I started with the mesh sheet and quick wraps for my horse and now have several sheets, polo wraps, western pads, shoulder guards... I also have some dog bed pads, coat and people shirts, leggings, briefs... I especially am pleased with how the products help relieve tension and improve circulation for day to day activities and after stressful events. Thank you for helping us all feel better!”

Helpful Report

Posted 3 months ago

Hi Robin, Thank you for your continued support! We're delighted to hear how Back on Track products have benefited both you and your animals. We truly appreciate you being part of the BOT community!

Posted 3 months ago

“Ordered these for my son who will be heading to Junior High Nationals in Des Moines, Iowa and he can’t wait to use them. He has been wanting them for a very long time and saves up his winnings to purchase for both his horses. They are excellent quality and we can’t wait to see the benefits it will give during travel for his team! TEAM NM!”

Helpful Report

Posted 3 months ago

Hi Misty, Thank you for sharing! We're thrilled your son chose the Royal Quick Wraps Deluxe for his horses. Wishing him and Team NM the best! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Back on Track is always a home run for me and my horse!”

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Posted 3 months ago

Deborah, We're thrilled that Back on Track continues to be a winning choice for both you and your horse. We appreciate you taking the time to provide your feedback on both our company and our products. Thank you! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Back on Track products have been lifesavers for the horses in my life, my dogs, my partner and myself. I fully intend to keep using them practically everyday.”

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Posted 3 months ago

Thank you for your feedback and support!

Posted 3 months ago

“Great products. Fast shipping”

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Posted 3 months ago

“I love them for my Border Collie that injured his left front wrist. We do agility and he twisted it making a tight turn to the left. He doesn't mind wearing them and I think they have helped with healing. I have added them to his recovery as well as Veterinary recomended rest and nsaids.”

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Posted 4 months ago

“Purchased the boxer shorts. Worn twice. Felt relief in the hips after each overnight sleep.”

Helpful Report

Posted 4 months ago

Hi Donny, We're happy to hear that the Boxer Shorts have provided you relief after just two nights of wear. Thank you for sharing your feedback. Michele S. Customer Service & Sales Support info@backontrack.com https://backontrackusa.com

Posted 4 months ago

Back On Track USA is rated 4.7 based on 745 reviews