Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using BOT products for horses & humans for years with good results.”

Helpful Report

Posted 1 month ago

Hi Michelle, We're thrilled that you've experienced good results with our products. Thank you for being a loyal customer over the years, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“This coat has been a game changer for my senior girl. She had a bad flare up of a neck injury and it was the worst flare up in years. After a few days of wearing the coat she was back to her normal self. She loves her coat and I can tell it makes her feel comfortable and less restless. It’s also great for my younger dog post trail run!”

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Posted 1 month ago

“Ordering was very easy - great explanation of the sizing of coats, so I was confident I had the size I needed. A. very good shopping experience.”

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Posted 1 month ago

“My first purchase was via a vendor at a dog agility trial. I then made purchases via that vendor's page on the Back on Track website. The best customer service I've encountered in a long time. There was a small issue with my shipped order and they resolved the issue beyond my expectations. Not to mention this is my first time using the product line and have been using now for 3 month and seeing great results. I will be a loyal customer as long as the service and products maintain this high level quality that I have experienced so far.”

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Posted 1 month ago

Hi, Thank you so much for sharing the experience you had with both our reseller and our company. We're happy to hear that your initial purchase was positive not only with the products, but with the customer service as well. It's also wonderful to know you're seeing great results from using the products. We will continue working hard to keep your loyalty by providing high-quality products and great customer service. Thank you again for taking the time to share your feedback, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“All their products are great.”

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Posted 1 month ago

“I have used many products and have felt the benefits with each of them.”

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Posted 1 month ago

Hi Susan, We're thrilled to hear that with each of the BoT products that you've used, you have felt the benefits! Thank you for sharing. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I pulled/strained muscle in my back that had me in a lot of pain. I ordered two different back on track back braces. Happy with both. Very well made and got me up and running again on the farm.”

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Posted 1 month ago

Hi Amanda, We're happy to hear that the Air Back Braces (High and Low) have helped get you up and running again! Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“We love the product! It makes such a difference for our dogs arthritis!”

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Posted 1 month ago

“Love All BOT items! My new brushing boots are lightweight, protective, and do not cause my horse legs to get hot!”

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Posted 1 month ago

Hi Robyn, Thank you for being a loyal customer! We're thrilled that you love all our products and the 3D Mesh Boots are no exception! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I am very satisfied with the products”

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Posted 1 month ago

“Easy, fast shipping. Great sale prices! I've bought many products over the last 5 years and all are excellent quality.”

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Posted 1 month ago

“Great winter riding gloves”

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Posted 2 months ago

“I love all of your products. It has helped my older dogs so much using the little jackets that you have for them. Also, I use your fingerless gloves since I am a groomer. I need all the help I can get for my hands and wrist and I've been very pleased with those products. Now I have ordered the mattress pad. Can't wait to try it for a couple of weeks and hopefully it will help my poor arthritic back. Looking forward to feeling better.”

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Posted 2 months ago

“Back on Track products fit well, provide better support than other wraps/braces, and ship quickly at a reasonable price.”

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Posted 2 months ago

Hi, Thank you for your feedback. We appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“The customer service is excellent. I had to return a mesh coat because it was too small for my dog. Easily handled. I got step by step instructions on the procedure. I now have the size that fits him.”

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Posted 2 months ago

Hi Sherry, We're glad we were able to assist you and resolve the issue easily. It's also great to hear that your dog now has the correct size dog coat! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Bought mini-blanket for my niece who had some bone injuries from an auto accident. Have used Back on Track for many years, for horses, dogs and ourselves (knee braces, mini-blankets, wrist brace, etc.)They WORK! Comforting and seriously therapeutic, currently using mini-blanket to speed healing of broken arm. Definitely rate products at least 7 out of 5.”

Helpful Report

Posted 2 months ago

Hi, Thank you for being a loyal customer over the years! We're happy that our products have provided comfort and relief to your family, your horses and dogs, as well as yourself! Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Arrived as expected”

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Posted 2 months ago

“I feel like I have a new friend. Michele might not agree after answering lots of questions from me. It started with the purchase of your knee brace which has really eased the arthritis in my 72 year old knees. It worked so well and I wear it daily that I thought I would try the boxer shorts for post inguinal hernia surgery pain. Then I thought your back brace might help my constant lower back pain. I’m very impressed with your products and customer service from Michele. I will recommend Back on Track to all my friends!!”

Helpful Report

Posted 2 months ago

Hi Michael, Thank you for your kind words and wonderful review! We're thrilled that our products have helped with your arthritis and pain. And we truly appreciate you recommending our products! Please reach out any time, we're always happy to help! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“I recently ordered a pair of wrist braces for my dog. When they turned out to be the wrong size, Back on Track made the return super easy and even waived shipping charges! They were great to work with, and the braces are also great!”

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Posted 2 months ago

Hi Robert, We're happy that the our team was able to assist you and were great to work with. And that the Milo Wrist Braces are great as well! Thank you for your kind words! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Great for dog with DM.”

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Posted 3 months ago

Back on Track USA is rated 4.7 based on 875 reviews