Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 714 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 4 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your products.”

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Posted 1 month ago

Hi Julie, We're thrilled that you love our products and truly appreciate your support. Michele S. Customer Service & Sales Support

Posted 1 month ago

“I have purchased several canine and human products from Back on Track. The quality of all the products are excellent. Used on a regular basis, I have seen significant improvement in pain and mobility in myself and my dogs. I really appreciate the far infrared technology using body heat instead of electricity. An added benefit I have found for myself is longer periods of deep and REM sleep since I’ve started sleeping with a Back on Track blanket on my bed. I am completely sold on these products!”

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Posted 1 month ago

We're honored to contribute to your wellness journey by offering products that enhance mobility, alleviate pain, and even improve sleep quality-what a fantastic added benefit! Thank you for your great review! Michele S. Customer Service & Sales Support

Posted 1 month ago

“:ove Back on Track products”

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Posted 1 month ago

Hi Julie, Thank you for your support! We're delighted that you love our products. If there's anything specific you enjoy about them, we'd love to hear more! Michele S. Customer Service & Sales Support

Posted 1 month ago

“Works on my horses so thought I’d get some for myself, and Shazam they work for me too! Thanks Back On Track”

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Posted 1 month ago

Hi Jon, We're happy to hear that you tried our products on yourself and that our Welltex technology is benefiting not just your horses, but you as well! Thank you for the review! Michele S. Customer Service & Sales Support

Posted 1 month ago

“I have become soemwhat obsessed with Back on Track and their Welltex fabric in the past couple years and I wouldn't have it any other way!”

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Posted 1 month ago

It sounds like you've caught the Welltex bug! We're always thrilled to hear that our customers love our products! If you ever need more gear to fuel your obsession, we're here for you! Michele S. Customer Service & Sales Support

Posted 1 month ago

“Got my order quick.”

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Posted 1 month ago

“Easy site to manuever. Speedy shipping. Breeches fir like a glove!”

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Posted 1 month ago

“Awesome service as usual! I always feel like I am talking to a friend. Great product as well!”

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Posted 2 months ago

Thank you Kathleen! We strive to provide great customer service and quality products, and knowing you appreciate it makes it all worthwhile! Looking forward to serving you again soon! Michele S. Customer Service & Sales Support info@backontrack.com https://backontrackusa.com

Posted 2 months ago

“The jackets are fantastic! Very well made!”

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Posted 2 months ago

Hi Loret, It's great to hear that you are impressed by the quality of the Deep Nights Dog Coat, and FYI your pup looks great wearing it! Thank you so much for taking the time to share your experience, we truly appreciate it! Michele S. Customer Service & Sales Support info@backontrack.com https://backontrackusa.com

Posted 2 months ago

“excellent product”

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Posted 2 months ago

“I have been so happy with back on track products every single one of my lesson horses has their own mesh sheet. I honestly can’t even list off all the products of theirs I own.”

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Posted 2 months ago

Hi Brianne, We're thrilled to hear how satisfied you are with our products. Your loyalty and happiness mean a lot to us! Thank you for taking the time to give us your feedback! Michele S. Customer Service & Sales Support

Posted 2 months ago

“Awesome qualify!”

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Posted 2 months ago

“Happy with my order. I got the neck wrap and elbow support. I can feel the heat instantly relieving the pain in those areas. I'm a fan of back on track, always satisfied with what I've gotten. Thank you.”

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Posted 2 months ago

“Sizing was easy and accurate, ordering was straightforward, shipping was fast, and the product was better than I could have hoped!”

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Posted 2 months ago

“My nine-year-old German Shepherd is loving her new bed. She seems very cozy in it.”

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Posted 2 months ago

“The best products for horse, human and dog.”

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Posted 2 months ago

Hi Crystal, We agree completely. It's wonderful to hear such positive feedback out our products! Thank you for your support! Michele S. Customer Service & Sales Support

Posted 2 months ago

“My horse loves this pad!!!”

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Posted 2 months ago

“My horses love the Back on Track products.”

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Posted 2 months ago

Hi Michelle, Thank you for your feedback! We're glad your horses love our products and that the Royal Quick Wraps fit perfectly and arrived quickly. We appreciate your support! Michele S. Customer Service & Sales Support

Posted 2 months ago

“I've always been a fan of Back on Track products, but I am especially impressed with the new Cool on Track bell boots. I've used these every day to help ease issues related to chronic laminitis in my metabolic gelding. They stay nice and cool for hours. Maybe someday soon Back on Track will use similar cooling technology to produce a stable sheet for my non-sweating horses. Note I found these boots to be sized a bit large...a medium is more than sufficient to cover my horse's size 5 hooves. Also, delivery actually took 6 days to get here (but six days is not an option in this survey).”

Helpful Report

Posted 3 months ago

Hi Jeffrie, We're thrilled to hear that the Cool on Track Bell Boots have been helpful for your horse's condition. A Cool on Track stable sheet is a great idea! I will pass it along to our team for consideration. We do appreciate your feedback about the sizing of the bell boots and we are sorry that the product took longer to reach you then expected. Thank you for always being a fan of Back on Track products! Michele S. Customer Service & Sales Support

Posted 3 months ago

“My husband has the elbow, wrist, back and knee braces and he says they all work well.”

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Posted 3 months ago

Back On Track USA is rated 4.7 based on 714 reviews