Back on Track USA Reviews

Name: Back on Track USA
Address: 350 Circle of Progress Dr, , Pottstown, 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 875 Reviews

91 %

of reviewers recommend Back on Track USA

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back on Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back on Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the Back on Track products and so do my Labs!”

Helpful Report

Posted 3 months ago

“Brand highly recommended, and ordering their XL Knee Brace with Strap instead With some help from the folks at Back On Track, I adjusted the size down and picked the 2 x XL Knee Brace with Strap instead. The return policy is bulletproof, even though I mismeasured my knee and, though I have not received the new braces quite yet, I can tell you this: • The material is flexible, meaning that it should be as easy to put on as it can possibly be, being a compression brace. • The material is soft, no itchy or irritating threads to make you count the minutes until you can remove it. • SPECIAL NOTE: On the sizing chart, THE KNEE IS BENT. If you try to measure the size standing up with your knee STRAIT, you may inadvertently add a couple of inches to your thigh circumference and buy a brace that is too big. • Even if you screw up on your measurements, Back On Track will still honor their return policy until you get the size that works for you. • Since I am ordering another of their models, this one never got its chance to earn all five stars. I am looking forward to reviewing the XL Knee Brace WITH STRAP.”

Helpful Report

Posted 3 months ago

Hi Rick, Thank you so much for your feedback. We're glad that the team could help you find the right size and brace. We appreciate your highly recommending our brand! We look forward to hearing your feedback on the Knee Brace with Strap! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Delivered promptly and on time. A product question was answered very quickly and thoroughly.”

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Posted 3 months ago

“Love this new Bay Mesh dog coat!”

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Posted 3 months ago

“Deep Nights Fleece Cooler in Plum is absolutely beautiful! Sizing was just right. I have a BoT mesh sheet and need something warmer for winter and this is fabulous.”

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Posted 3 months ago

“Started with the knee brace and was impressed with the reduction in pain. Have had pretty bad sciatica for couple of years - preventing me from riding my horse for any length of time. So I decided to try the back brace. I would wear it riding and also sleep with it on. After about a month, I was aware of significantly less pain. I'm very pleased and highly recommend your products. Thank you!”

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you for sharing your experience. We're glad to hear that both the knee brace and the back brace have helped with your pain. We truly appreciate your support and recommendation of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“your products are great.”

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Posted 3 months ago

“I am a firm believer in Back on Track products whether they be for me or my pets. The technology and the quality of the products serves exactly what i need! Thanks!”

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Posted 3 months ago

Hi Jaren, Thank you for your kind words and loyalty to our products! We're happy to hear that our products are exactly what you need for yourself and your pets. Thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“Love all your products from Equine to human”

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Posted 3 months ago

Hi Lynda, Thank you for being a loyal customer, as well as sharing your feedback. We truly appreciate it! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I LOVE the brace. It has help my knee tremendously. Thank You!”

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Posted 3 months ago

“I haven’t gotten to use the coat yet but am sure it will be great when I do. I have 2 Whippets & they love to do lure coursing. I am excited to try it on them for these events. I would also like to say that I was sent the wrong color but contacted you right away & I had an answer very quickly & even received the correct item within 2 days! Wow! Thank you, Michele S. I’m still waiting, though, on receiving the return label to send the incorrect item back.”

Helpful Report

Posted 3 months ago

Hi Jan, Thank you for your kind words! We're happy to hear that we were able to resolve the issue quickly. Fyi- a return label was resent to you. Please let us know how your both you and your dogs like the coats. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 months ago

“I purchased the 7 foot wraps to use on my knee, as I have arthritis in it. I know that these wraps work as my ex used them on her horses. It has been helping quite a bit for the pain in my knee.”

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Posted 3 months ago

“I have purchased several Back on Track products. Products are well designed, well made and best of all the technology works!”

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Posted 4 months ago

Hi Sabrina, Thank you for your kind words! We're happy that you think that our products are well designed, made and that the technology works! Thanks for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“Great service. Easy to use web site. Fast shipping”

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Posted 4 months ago

“This item was gifted to a family member and he is very pleased.”

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Posted 4 months ago

“Very comfortable, looks great, and at a very competative price point to over helmets with its safety stardards. I had two pretty big falls in my last one so I decided to replace it to be on the safer side!”

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Posted 4 months ago

Hi Irene, We happy that the Pardus Riding Helmet looks great and is very comfortable! We appreciate your feedback, thank you for sharing! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“My dog loves her back on track blanket ! It’s her favorite part of her nighttime routine. As a very active dog I find it helpful for her.”

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Posted 4 months ago

“Prompt shinning”

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Posted 4 months ago

“Love these gloves! Recommended to me by another older rider like me. I use them as a liner under my barn work gloves and riding gloves. Excellent products always from you guys!”

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Posted 4 months ago

“The response time with customers service was amazing! Other companies could learn from their business practice.”

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Posted 4 months ago

Hi Brenda, Thank you for your kind words! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

Back on Track USA is rated 4.7 based on 875 reviews