Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 716 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 4 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always been a fan of Back on Track products, but I am especially impressed with the new Cool on Track bell boots. I've used these every day to help ease issues related to chronic laminitis in my metabolic gelding. They stay nice and cool for hours. Maybe someday soon Back on Track will use similar cooling technology to produce a stable sheet for my non-sweating horses. Note I found these boots to be sized a bit large...a medium is more than sufficient to cover my horse's size 5 hooves. Also, delivery actually took 6 days to get here (but six days is not an option in this survey).”

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Posted 3 months ago

Hi Jeffrie, We're thrilled to hear that the Cool on Track Bell Boots have been helpful for your horse's condition. A Cool on Track stable sheet is a great idea! I will pass it along to our team for consideration. We do appreciate your feedback about the sizing of the bell boots and we are sorry that the product took longer to reach you then expected. Thank you for always being a fan of Back on Track products! Michele S. Customer Service & Sales Support

Posted 3 months ago

“My husband has the elbow, wrist, back and knee braces and he says they all work well.”

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Posted 3 months ago

“These shirts are wonderful really helps sore muscles on back and shoulders Also have been using your products on my racehorses a real godsend”

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Posted 3 months ago

“I was skeptical of how much Back on Track products would help until I got my knee brace. The difference in how my bad knee feels between when I exercise with and without it is astonishing! I also just recently bought an ankle sleeve, and I have a riding helmet, too. Both are serving me well!”

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Posted 3 months ago

Hi Alia, It's great to hear how much our products have made a positive impact on your activities. Feedback like yours motivates us to develop products that embody thoughtful design and functionality, while ultimately prioritizing the well-being of People, Pets, and Horses. Thank you! Michele S. Customer Service & Sales Support

Posted 3 months ago

“All the products I've purchased are of high quality”

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Posted 3 months ago

“I love the Back on Track products, and their customer service.”

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Posted 3 months ago

“Grateful for your products, as is my horse.”

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Posted 3 months ago

Hi, We're so glad to hear that both you and your horse are enjoying our products. Your support means a lot to us! Michele S. Customer Service & Sales Support

Posted 3 months ago

“I LOVE THESE PRODUCTS!!! I’m really hoping the shirt will help my neck and back pain from computer use! The wrist support feels so nice! It’s nice and tight and seems to stay in place really well!”

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Posted 3 months ago

Hi Tammy, Thank you so much for your enthusiasm! We are so glad that you're loving our products-your feedback means a lot to us! Just a thought, both our Neck Cover and Dickey Neck Bib, could be beneficial for easing neck and upper back tension caused by computer use and might provide you additional relief. I've included the links below. Hope this is helpful! https://backontrackusa.com/collections/back-neck-braces-supports/products/neck-cover https://backontrackusa.com/collections/back-neck-braces-supports/products/dickey-neck-bib Michele S. Customer Service & Sales Support

Posted 3 months ago

“Back on Track has some hard-to-find items and BOT items are high quality. Purchases and returns are easy.”

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Posted 3 months ago

“Back on track products never disappoint! The Julia breeches fit well and very comfortable. Ordering another pair! Love the product. Customer for life”

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Posted 3 months ago

“Great products, we bought two Cool on Track items. They arrived quickly and I really like what we bought.”

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Posted 3 months ago

“I absolutely love the fitting of these new coats. The coverage on the rear is so much better that the previous Back on Track mesh and blanket jackets.”

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Posted 3 months ago

“Wonderful products”

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Posted 3 months ago

“I bought a Trauma Void helmet and really like it. BOT was also helpful with my order process.”

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Posted 3 months ago

“Good products and service.”

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Posted 3 months ago

“I started wearing this brace not quite 2 weeks ago. There is already a huge improvement in my hand. I have strength back, can make a fist, and the fuzziness in my fingers is very minimal now. I was almost at a point where I couldn’t use my hand, so this is a big improvement. Thank you BOT”

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Posted 3 months ago

Hi Natasha, We're thrilled to hear that the brace has made such a difference in under two weeks. We hope you continue to see more improvement! Thank you for sharing your experience. Michele S. Customer Service & Sales Support

Posted 3 months ago

“Back on Track products have helped both my horses and myself with muscle soreness and stiffness. I have retrained several Thoroughbreds off the track for dressage, and use BOT products to help with the overall body soreness they experience as they transition to their second career.”

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Posted 3 months ago

“I have used BOT products for my former horse for several years and always felt the therapeutic effects were beneficial. When I got my new dog I knew I would be competing in dog sports and hunting in the field. The high visibility Iontex vest and the traditional BOT mesh blankets and longer waterproof coat have all been important parts of my equipment in both training and competing. I use them for warm ups and on cold days to keep his muscles comfortable while competing.”

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Posted 3 months ago

“I love our back on track items, has helped my horse so much with rehab and general arthritis!”

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Posted 3 months ago

Hi Courtney, It's great to hear that our products have help your horse's rehab and arthritis! Feedback like yours inspires us to continue developing products that truly make a difference. Wishing the both of you continued health and happiness! Michele S. Customer Service & Sales Support

Posted 3 months ago

“Amazing product that includes sizes for our larger horses. Not many companies go beyond an “84.”

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Posted 3 months ago

Back On Track USA is rated 4.7 based on 716 reviews