Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 842 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 842 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 14th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is excellent, however I followed the sizing chart exactly and the coats are FAR too large. Really disappointing.”

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Posted 1 month ago

“I have used BOT items on my horses for years and have been very satisfied. So when my agility dog needs a jacket I thought of BOT. I have seen many dogs sporting them and happy owners. When my jacket came I was very surprised to see no hind leg stays. The jacket would Just slide to one side or the other within several strides. Surely this was a production error. Nope. Don’t have any jackets with leg stays. I have opted to keep the jacket and have some elastic straps added as the jacket is really what I want and need. However, for the price and coming from a horse company I am disappointed.”

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Posted 2 months ago

Hi Nancy Our US team agrees with you. The original Mesh Dog Coat did include the hind leg straps. When the new more ergonomic Bay Mesh was designed and tested, the development team was convinced by the field tests that were done, that the hind leg straps were not needed and not wanted by many of the testers. We agree with you and think that the leg straps should be made available and used or removed as the owner sees fit. Thank you for your comments and we are working to make these changes. Jim

Posted 2 months ago

“I’ve been a long-time Back on Track customer and have always been extremely impressed with their horse products, especially the mesh blankets. I’ve personally seen the benefits on sore, older horses—reduced recovery time and improved warmth in the haunches before endurance rides. Because of that, I expected the same level of quality for my dog. Unfortunately, the bay Mesh Dog Coat has been a major disappointment. Despite carefully measuring and ordering according to the size chart, the back of the coat does not reach the stifle area and frequently flips up with minimal movement, leaving the areas I wanted covered most unsupported. Even more concerning, the fabric developed two large holes within just one week of use. My dog only wears it indoors during the day and briefly outside for potty breaks—never for outdoor play or brush exposure—yet it’s already torn. For a product at this price point, this feels extremely flimsy. To add to the frustration, shipping took quite a long time. Considering how much I’ve loved and trusted every Back on Track product I’ve purchased for my horses, I’m highly disappointed in the quality and durability of this dog coat.”

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Posted 3 months ago

“I love these products in general but had a bad allergic response to these specific braces”

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Posted 4 months ago

Hi Susan, Thank you for your feedback. We're truly sorry to hear that you experienced an adverse event. Although the majority of customers enjoy our products with out issue, we recognize that some individuals may be more sensitive. For this reason, we suggest beginning with a gradual introductory period of use. You can find information on the suggested introductory period here: https://backontrackusa.com/pages/faq At BoT, your satisfaction with our products is top priority. We'd be happy to send you a complimentary Knee Brace with Strap, which doesn't include a silicone band. Our team will reach out to you from our info account to confirm your size and shipping address so that we can send it promptly. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I really like the coat I have for the dogs as it definitely keeps their muscles warm & flexible. But the hock brace, despite the proper fit & positioning, made her Achilles tendon sore.”

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Posted 4 months ago

“I wish you would venture out on colors like pink. It’s not just hunter/jumper riders that buy from you”

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Posted 4 months ago

Hi Amber, Thank you for your feedback. We will pass on your request to our product team for consideration. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 months ago

“I haven't received it yet! Supposed to arrive today!”

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Posted 8 months ago

“I cannot tell yet much of a difference with my tennis elbow. I still feel plenty of pain during different movements. Maybe with time there will be improvement.”

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Posted 8 months ago

“The first time I tried to purchase your Dixie Dog Hack brace-I could not do so. When I did receive your product and put it on her she immediately tore it. I can see that your product does help her--but she's been working on one leg and almost has the boot off. She's had them for just over a month. She was able to pull on the velcro and kept up until the boot is in pieces. She should not be able to do this. Now I have to get a whole new pair.”

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Posted 11 months ago

“Good coats, not so good leg wraps”

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Posted 1 year ago

“Have not used your product yet. Therefore can't give a review.”

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Posted 1 year ago

“Not sure what you wantme to say. My reviews are relevant only to the Women's Boxers product.”

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Posted 1 year ago

“I haven’t received my order. However other products are very nice”

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Posted 1 year ago

Hi Candy, Thank you for reaching out. I'm sorry to hear that you haven't received this order yet! I will take a further look into this and reach back out. Warm regards, Nicole R. Customer Support Back on Track USA

Posted 1 year ago

“I love the product. Delivery was terrible. I paid for second day delivery and got it 2 weeks later”

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Posted 1 year ago

Hi Leona, I am so sorry you order took so long to receive. Unfortunately we have been dealing with this for weeks as I do think that the shipping providers all got bombarded with Black Friday/Cyber Monday orders unfortunately. Happy Holidays, Carly R.

Posted 1 year ago

“Encountered problems and a long wait to get my order. Having paid for 2 day Fed Ex delivery didn’t receive product until I had several back and forth emails with Back on Track. Customer service eventually made good and resent out another order. It seems it is better to order Back on Track products from other retailers rather than from the company directly from their website. Very disappointing customer service experience”

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Posted 1 year ago

Hi Margaret, I am so sorry for the delays in the shipping carriers. I do believe they did get swamped nationwide with orders for Black Friday/Cyber Monday as we have had many complaints on this. Again our deepest apologies. Happy Holidays, Carly R.

Posted 1 year ago

“Wanted to order the women’s v neck short sleeve in black but has been on back order for months. Finally had to settle for a gift card! Not happy couldn’t get the product to wrap”

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Posted 1 year ago

We are so sorry when we have disappointed anyone with items out of stock. We work diligently to ensure our items are available at all times in all colors and sizes. Unfortunately, sometimes we fail in our effort to anticipate demand. We appreciate you purchasing a gift card; they do make a great alternative as we are always coming out with new products for your gift recipient to peruse on our site.

Posted 1 year ago

“Your customer service team on line and in person are amazing!! I can’t say enough great things about them. Your manager from Equine Affair needs to be sent to training for compassion and customer service etiquette. I informed your online help of the horrible things I heard and saw from him. His response was to go on the defensive and tell me I was wrong. I was not the only person there that heard what he said and took it the same way. His response should have been an apology not a defense. This is truly unacceptable behavior of a manager of such a great company. If anyone higher than him would like to see the email chain please reach out. I showed people who were with me that day and they agreed he was horrible to his workers and the people shopping there.”

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Posted 1 year ago

We appreciate constructive feedback especially when it emphasizes how we can improve! This, as with all of our valuable customer feedback, is shared with all senior members of our team.

Posted 1 year ago

“Have been pleased with their saddle pads.”

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Posted 1 year ago

“Product, fits well, good support, however, I had an allergic reaction to the rubber on the upper part of the sleeve.”

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Posted 1 year ago

Hi Lance Sorry to hear about the reaction - have not ever seen this before. Happy to provide you a credit or return.

Posted 1 year ago

“I like the products but didn't like the return policy. The boots I purchased were a little big and I wanted to exchange them. Instead I had to request a return label (which I still haven't received) and then get store credit before I can buy the correct size. Kind of a hassle compared to other places.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 842 reviews