Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, , Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 792 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love these products in general but had a bad allergic response to these specific braces”

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Posted 1 month ago

Hi Susan, Thank you for your feedback. We're truly sorry to hear that you experienced an adverse event. Although the majority of customers enjoy our products with out issue, we recognize that some individuals may be more sensitive. For this reason, we suggest beginning with a gradual introductory period of use. You can find information on the suggested introductory period here: https://backontrackusa.com/pages/faq At BoT, your satisfaction with our products is top priority. We'd be happy to send you a complimentary Knee Brace with Strap, which doesn't include a silicone band. Our team will reach out to you from our info account to confirm your size and shipping address so that we can send it promptly. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I really like the coat I have for the dogs as it definitely keeps their muscles warm & flexible. But the hock brace, despite the proper fit & positioning, made her Achilles tendon sore.”

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Posted 1 month ago

“I wish you would venture out on colors like pink. It’s not just hunter/jumper riders that buy from you”

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Posted 1 month ago

Hi Amber, Thank you for your feedback. We will pass on your request to our product team for consideration. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“I haven't received it yet! Supposed to arrive today!”

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Posted 5 months ago

“I cannot tell yet much of a difference with my tennis elbow. I still feel plenty of pain during different movements. Maybe with time there will be improvement.”

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Posted 5 months ago

“The first time I tried to purchase your Dixie Dog Hack brace-I could not do so. When I did receive your product and put it on her she immediately tore it. I can see that your product does help her--but she's been working on one leg and almost has the boot off. She's had them for just over a month. She was able to pull on the velcro and kept up until the boot is in pieces. She should not be able to do this. Now I have to get a whole new pair.”

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Posted 8 months ago

“Good coats, not so good leg wraps”

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Posted 9 months ago

“Have not used your product yet. Therefore can't give a review.”

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Posted 10 months ago

“Not sure what you wantme to say. My reviews are relevant only to the Women's Boxers product.”

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Posted 10 months ago

“I haven’t received my order. However other products are very nice”

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Posted 11 months ago

Hi Candy, Thank you for reaching out. I'm sorry to hear that you haven't received this order yet! I will take a further look into this and reach back out. Warm regards, Nicole R. Customer Support Back on Track USA

Posted 10 months ago

“I love the product. Delivery was terrible. I paid for second day delivery and got it 2 weeks later”

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Posted 1 year ago

Hi Leona, I am so sorry you order took so long to receive. Unfortunately we have been dealing with this for weeks as I do think that the shipping providers all got bombarded with Black Friday/Cyber Monday orders unfortunately. Happy Holidays, Carly R.

Posted 1 year ago

“Encountered problems and a long wait to get my order. Having paid for 2 day Fed Ex delivery didn’t receive product until I had several back and forth emails with Back on Track. Customer service eventually made good and resent out another order. It seems it is better to order Back on Track products from other retailers rather than from the company directly from their website. Very disappointing customer service experience”

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Posted 1 year ago

Hi Margaret, I am so sorry for the delays in the shipping carriers. I do believe they did get swamped nationwide with orders for Black Friday/Cyber Monday as we have had many complaints on this. Again our deepest apologies. Happy Holidays, Carly R.

Posted 1 year ago

“Wanted to order the women’s v neck short sleeve in black but has been on back order for months. Finally had to settle for a gift card! Not happy couldn’t get the product to wrap”

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Posted 1 year ago

We are so sorry when we have disappointed anyone with items out of stock. We work diligently to ensure our items are available at all times in all colors and sizes. Unfortunately, sometimes we fail in our effort to anticipate demand. We appreciate you purchasing a gift card; they do make a great alternative as we are always coming out with new products for your gift recipient to peruse on our site.

Posted 1 year ago

“Your customer service team on line and in person are amazing!! I can’t say enough great things about them. Your manager from Equine Affair needs to be sent to training for compassion and customer service etiquette. I informed your online help of the horrible things I heard and saw from him. His response was to go on the defensive and tell me I was wrong. I was not the only person there that heard what he said and took it the same way. His response should have been an apology not a defense. This is truly unacceptable behavior of a manager of such a great company. If anyone higher than him would like to see the email chain please reach out. I showed people who were with me that day and they agreed he was horrible to his workers and the people shopping there.”

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Posted 1 year ago

We appreciate constructive feedback especially when it emphasizes how we can improve! This, as with all of our valuable customer feedback, is shared with all senior members of our team.

Posted 1 year ago

“Have been pleased with their saddle pads.”

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Posted 1 year ago

“Product, fits well, good support, however, I had an allergic reaction to the rubber on the upper part of the sleeve.”

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Posted 1 year ago

Hi Lance Sorry to hear about the reaction - have not ever seen this before. Happy to provide you a credit or return.

Posted 1 year ago

“I like the products but didn't like the return policy. The boots I purchased were a little big and I wanted to exchange them. Instead I had to request a return label (which I still haven't received) and then get store credit before I can buy the correct size. Kind of a hassle compared to other places.”

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Posted 1 year ago

“Have not yet received my item ordered on 5-29”

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Posted 1 year ago

“Shipped was too long. Ordered on a Friday paid over $20 for shipping and it didn’t arrive until Tuesday. Like the product, but would probably order from a third party for faster and cheaper shipping.”

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Posted 1 year ago

“I have a GSP. I have several of the normal coats my dog loves them. I ordered the HV. Their recommended size was way too small. I ordered two sizes. Bigger fits perfect!!!”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 792 reviews